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Hello fellow gamblers I am brand new to the world of online gambling, and am hoping someone here can help me explain if the casino are allowed to do this: I got an account on this casino a few days ago, and today I made a request to withdraw $1500 out of my winnings of $2400. These winnings were made only from wagers of my own funds. No bonus winnings. But my request got denied, and the reason they gave was that I still had to wager $300 before being able to make withdrawals. By then I had made 10 deposits since becoming a customer, amounting to a total of approx. $1000. I understand wager requirements for bonus winnings, but had no idea that there can also be requirements for withdrawals, when the winnings are made from my own money In addition, I was also informed that the max amount allowed to withdraw was $1100.... Is this legal...? And if so, is it normal for most casinos to have this term? I guess I'm surprised at this, since at the other casino I joined a few weeks before, I won over $4000 and had no issues with withdrawing nearly the entire amount at once!

I have already waited as long as possible, all the deadlines requested and estimated by RABONA. I'm tired of waiting. My only choice was to resort to an external complaint here.My account is 100% verified (photo document front and back + photo of my face + utility bill address + photo selfie holding my document in hands with page Rabona being displayed in back + full history transactions of my bank account in last 2 months). All sent, all accepted and verified.I have requested withdrawal. I sent 3 mail messages during this last 7 days, they never replied 1 of this, never, nothing. The chat support service too does not solve anything, only say custom replies, copied and pasted as robots, saying for to wait, wait, wait, with this the days are passingI'm starting to have doubts if this is an honest site or a scam, if they really have the money to pay anyone who makes even a small profit like me, if it's a site that just wants to receive money and deposits, a site that doesn't pay anyone This is, WITH ABSOLUTE CERTAINTY, the worst website that can exist. They just try to buy time, make customers cancel withdrawals, play until they lose, so they never have to make a withdrawal payment.This is total nonsense! I deposited there on April 19th, my first withdrawal was on the 20th. Today is the 30th and nothing happened, I wasn't paid, I didn't receive a response to any of the several email messages I sent in those days. And the initial deadline was 3 days to receive! There are already 10!They ask for information to verify the account far beyond what is necessary, it takes them 3 days to order a new thing (or the same thing they already ordered), they don't work Saturday and Sunday, in other words, a typical attitude for time to pass and the customer to give up , lose the money, not withdraw anythingFirst they asked for a photo and the front of the document, and a photo of their face taken live with their cell phone. I sent it, it was acceptedThen they asked for proof of address. I sent. It was acceptedThen they asked for a selfie with the document in hand and the Rabona website open in the background of the photo. I sent. It was acceptedThen they asked for the transaction history of my bank account (which I used to deposit into my Rabona account), they asked for the last 30 days (from March 19th to April 19th, which was the day of my deposit). I sent EVERYTHING from my bank account, from March and April, everything, every pdf generated by my bank's app for these 2 months, including showing ALL TRANSACTIONS without omitting anything, my balance, my statement, I went to an ATM and also withdrew the printed paper of my statement to send them a photo of everything from March and April. I sent. It was acceptedThey then asked for information about what was a deposit into my bank account immediately prior to the deposit at Rabona, of the same amount. I explained that it was a cash deposit that I made personally and directly into my bank account (I took a photo of the paper of this receipt, as well as several other proofs of deposits that I personally made into my bank account). I sent it, it was acceptedIn other words, they ask for things from times when the customer wasn't even a customer of the site. They keep looking for something to have a reason not to pay the user or to waste time, save time, make the customer give up and cancel withdrawals, play and lose. This is absurd! Forcing the player to show transactions from months ago when the person didn't even play on the website, and showing transactions that he made until after the deposit he made on the website, this doesn't make any sense, it just shows that they want to make time passIf the problem is with a payment provider and you are unable to make payment by international bank transfer, be honest and tell me, and I can send you the address of my Bitcoin wallet, if it is easier for you (I saw in other complaints here that you this way they solved other players' problems)In the chat they don't respond at all, sometimes they close the chat without typing a single word. Emails do not respond. When they respond in the chat, they are ready, standardized responses, like robots, apologizing for the delay and saying "everything is ok with your account and your payment, tomorrow you will receive it, wait", the next day the same thing, "wait," " wait", "wait", "tomorrow", "tomorrow", "tomorrow". And nothing happens!3 days ago one of the people in the chat apologized, saying that they were wrong, for the delay, that they were experiencing difficulties, confessing the error, asking me to wait because I would definitely receive it on Monday (which was yesterday) My payment was already in the final phase. That they recognized their mistake, that I was right, that they understood my frustration and sadness, that nothing they said would make their mistake not happen, they asked me for confidence. I accept, I hope. It arrives on Monday and I don't receive it. It was just lies, to buy time, to make time passThey need to understand that players also have their responsibilities and obligations to fulfill. If they create an online gaming company, they must know that players will lose but also some will win and need to be paidWorse than the feeling of depositing, playing and losing, is depositing, playing and not receiving what you won. This is a total lack of respect for the customer and fair play! It's dishonesty, it's theft!I am willing to give my Rabona account password and bank account password temporarily to any AskGamblers administrator, and provide any of the files and photos I have uploaded to Rabona, in order to show that everything is correct and only the Rabona is not fulfilling its role as an honest gambling company!I want them to pay me the 3 pending withdrawals and my entire current account balance. Everything, without exception. In my bank account or, if they prefer, in my Bitcoin wallet. I'm tired of waiting, I can't wait any longer. I want my money!

Hello friends! This is a guide, dedicated to all fans of online casinos and which I hope to help you save a huge part of any unpleasant emotions, associated with withdrawals of your profits from a casino. Receiving the winnings is supposed to be the most pleasant time for you and not for the world should be overshadowed by any obstacles, misunderstandings and conflicts! Unfortunately, my experience shows that this otherwise so sweet and long-awaited moment, very often turns into a terrible nightmare, able not only to spoil the good mood and lofty spirit, but also bring substantial material losses, not to mention the amount of wasted nerves and negative energy! To be completely honest, I've also been in similar situations, especially early in my career as a humble lover of slot games. And just because of the fact, that I was already on the fence, I would like to share with you some of my experience, which I hope will save you a great deal of negative emotions and allows you to enjoy the true, unadulterated thrill of gambling! Another reason to write this guide is that, unfortunately, very limited number of people and gambling portals are trying to be more comprehensive and insightful when it comes to explaining how to withdraw your money from a casino smoothly! If you are looking for information about the process of depositing, trust me, you will be literally overwhelmed by such, but if it comes to withdrawing...its not that easy, I’m afraid! Most of them are limited only to indicate in short the technology and methods used for cashing out, but the intricacies of this very sensitive process as if always remain unspoken or passed over in silence all the way! I am far from thinking, this is done intentionally, but anyway when the facts speak, even the gods are silent! And those facts are telling, that the vast majority of the submitted formal and informal complaints are related to withdrawal of funds! So what does it mean? I think it means that this matter is not spoken enough, details of the withdrawal are not well explained by the casinos themselves and their affiliates, not to mention the terribly complicated terminology and fraught with difficulty understandable casino terms and conditions! Finally, I would like to say that this is not a classic step-by-step guide, but rather a guide devoted to tips and examples on how to avoid potential trouble! It is designed for beginners and for those of you, with still insufficient experience in dealing with an online casino! Well, time to talk on this topic more openly! No banned subjects, no complicated words, no subterfuge on sensitive topics! The truth and only the truth, at least that one, which I believe wholeheartedly! Let's start with the first one than! And it is that in most cases, when the player finally reaches the sublime moment of withdrawal, he just has no idea when, by whom and what to expect! This is a phenomenon, I just have no logical explanation for, but in any case, the fact that the vast majority of users of online casinos entrust their money to an organization, for whose rules and manner of operation they have only superficial and vague idea, is simply shocking! If you have any doubts about this issue, I will recommend you digging around a little bit in the forums of any of the major gaming portals or across their sections dealing with customer’s complaints, and than you will make sure, the lack of basic knowledge about the technology of withdrawing is quite often the very basis of the specific problem! Ok, but how to prevent ourselves from that kind of troubles? There is only one way - through knowledge! Good knowledge of all details, even the smallest associated with the technology of withdrawing funds from an online casino is the only way to get quality and trouble free service in exchange for your money! Moreover - the possession of such knowledge would certainly give you the opportunity not only to quickly get your profits, but also to predict successfully future problems and to avoid them! And this is truly priceless! I know it's not easy for an ordinary customer of the casino to investigate in depth all the conditions, details and minor setbacks, especially if he/she does not speak and understood well at least one of the most popular languages, ​​to digest all the information, to make necessary conclusions and to be able to take the most important – the decision namely, “Hey, is this casino will actually pay me everything and on time?”. Well, I guess that here exactly is my role - to attempt to recreate this process, using simple and easy to understand words and lots of examples, of course! So enough with the generalities, let us examine in detail what we need to know to get money easily. I. Investigate the casino By investigation, I mean not only to determine whether the casino, in which you intend to play is reliable in terms of reputation, but to try to find out more about the existence of any problems, connected with the payment of profits, late payments, cases of confiscated winnings, etc. If you find such data, it is crucial to understand in what way and for how long the casino in question, coped with solving such cases, do they satisfied the claims of the player and if not, do they pointed any strong arguments for such a decision, do they maintained the good manner and attitude and so on. All these details are extremely important, because of one very simple reason - tomorrow you are the one, who can be involved in such a problem and if already have some idea what to expect as a reaction from the casino, then your chances for a successful outcome from such a situation would be quite good! And since even the best are not insured against mistakes, I would like to give you an example from my own experience with one of the top-notch and well-known casino operators in the industry - 32Red. Almost from the start of my investigation of this casino group (32Red, Nedplay, Dash and Golden Lounge), I was impressed with the fact, that despite the presence of problematic situations, the players themselves, involved in these situations, shared more than good reviews, concerning the received assistance from representatives of the question group and confirmed of getting speedy and fair resolution of their problems! Only a few months ago I was able to convince that from first hand. The situation was as follows - in the spring of 2012 I requested a self-exclusion from the 32Red casino, not because of suffering from any gambling problems, but because I always try to maintain the accounts, in casinos that do not play in, closed for security reasons! Anyway, in June, I came across an offer for Nedplay casino, which I saw here - in AskGamblers.com and decided to try it. Of course, first I contacted the live chat and wanted to know whether I can play at this casino, and to use its promotion, since I already had an account and I took the advantage of promotions in his older sister casino - 32Red. I was given a green light, registered, got a bonus, played a lot and eventually managed to win several hundred dollars. I initiated a withdrawal and began to wait for my money with a silly smile on my face, since this was the first significant winning from months! But soon, just a few hours later, my hopes for quick and easy withdrawing evaporated. I was informed, that due to the requested self-exclusion from 32Red casino, I am not allowed to play in any of the casinos in this group, my account in Nedplay was closed, my winnings were voided and the initial deposit was refunded back to my Skrill! Immediately got in touch with their support and asked to speak with one of the managers, but all I managed to get was some polite excuses for their misunderstanding, and outright refusal to receive my winnings. Well, being not one of those who give up easily, my attempts to get what is mine continued, including through the use of a mediator from a large casino portal. Very soon one of the managers of the 32Red casino group contacted me, I managed to prove that nowhere in the self-exclusion form is mentioned that the exclusion of 32Red casino means an exclusion of all casinos in the group, he agreed with me, my account was reopened, my profit was paid, received a bunch of apologies for mistakes, admitted by the casino and got assurances that the conditions will be supplemented to avoid such misunderstandings in the future! Here's what I call a true professionalism! This is the right way, a reputation is build and protected in this business with such a fierce competition! Certainly, 32Red casino is not the only company with good reputation, fortunately there are still dozens of them! The important thing is not to be lazy and rely on someone else to do your work, explore everything, trust only the proven reliability of sources of information and always seek the best for your money! Believe me, this investment of time and analysis will reward you many times! II. Terms and conditions of the withdrawal. The withdrawal terms and conditions are not least important, compared to the general casino rules and conditions, since they are often an integral part of them, but most frequently are described separately, which actually is not done by accident, but with a purpose! And it is that, both the casino and the players are fully aware of what is most important for both parties and on what aspect should be paid more seriously attention! Even a glimpse of these rules could reveal a lot about what to expect from the casino, regarding its attitude to your money! If these rules and conditions are obscure and hard to find across the casino website, if they are described by only a few sentences, if they are full of restrictions on players and too liberal to the terms and obligations of the casino bank, I’m afraid than, that you should not assign particularly high hopes for such gambling operator! On the other hand, if everything related to withdrawal, such as time limits, required documentation and methods is clear, precise and fully defined, if the casino is committed unequivocally to specific time frames, if all this information is easily accessible and placed prominently enough in the site, well, that already speaks volume that you are dealing with a reliable operator, which should give you calmness and what is most importantly - the confidence that your money is safe and that you will not be deceived! It is easy to find all this, as mentioned above and it shouldn’t hinder you at all. So far, so good, but the more complicated and delicate problem is how to understand if all these terms are actually reasonable and affordable enough from your point of view, and where exactly you can expect the occurrence of possible misunderstandings and unpleasant surprises to come from! So let's get started! Bonuses You'll be surprised just how many of the problems, associated with casino withdrawals are connected in one way or another with the usage of some type of bonuses! I do not have exact statistics, but certainly at least half of these cases are due to their misunderstanding or misuse. It is therefore essential that you are fully aware of the technology of supplying, obtaining and enforcing the terms of any bonus or promotion you accepted! Because in general, a withdrawal of funds is a result of your game-play in the casino, and it often incorporates the use of various promotions and bonuses in it, right? Well, guess what happen with your withdrawal, if you didn’t fulfilled even the slightest of all the promotional terms and conditions? Do you think the casino will pay you? Of course not! I strongly recommend to those of you, having gaps in their knowledge about the bonuses to read very carefully Rule № 5 of this guide. Even the slightest ambiguity on this issue can bring you trouble, so don’t try to save time and effort. Only once you are a 101% familiar with the matter, you may hope for a smooth withdrawing, if any bonus is involved! Always check whether you have fulfilled all the wagering requirements of the promotions and bonuses, you have used before pressing the “Withdraw” button, otherwise you risk to say goodbye to your profits forever! Be careful if you adhere to the limitations associated with the type of authorized games and the maximum bet allowed - the violation of any of these rules actually will negate any cash-out, because such will surely be denied! And it will be denied with good reason - ignorance or misunderstanding cannot be a reason for anyone, not to mention the casino, not to honor its own rules! I know that sounds pretty serious, but when we talk about money - sometimes thousands, even tens of thousands, no one can afford to be simply flippant! At least this is my philosophy! Pending periods Unfortunately, these so-called "pending periods" are still an integral part of the process of withdrawing money from casinos. In general, this is a period of time, during which your money will stay frozen quietly somewhere in the depths of the casino server and none of the casino representatives will do anything with them. Unlike them, however, players are given the opportunity for doing the so-called "withdrawal reversal", through which you could get back in balance, any or all funds withdrawn before. This option is available until the pending period is running. Well, you are people, smart enough and I think it is completely unnecessary to go into details on this subject, but the fact, this is probably the only aspect, regarding the process of a withdrawal, that has not been changed much over the last 4-5 years is enough eloquent. It seems, it's all a matter of understanding the psychology of the ordinary gambler and actually the online casinos know that very well! Anyway, since we cannot change much about these pending periods, let me share at least what are the good and bad practices, regarding them. Of course, the best possible practice is the complete absence of any pending period! It seems to me, this is the most equitable in terms of players or at least provided that I've never had the opportunity to use a "pending deposit"?! If anyone among you has used such, please, I would like him to call me immediately and promise he would become a sensation! Another example of a good practice, regarding the pending periods is the ability for players to ask the casino support for a so-called "flushing a withdrawal", which basically means that your withdrawal will no longer be available for reversing. Most of the top casinos in the industry already offer this opportunity to its players, not to mention they’re already paying so quickly that there is no pending periods at all, let alone time to "flush"! On the other hand a great example of a bad casino practice in this respect is a pending period over 48 hours. In my opinion, even 48 hours are pretty much, but all over them is just a pure mockery with the patience and good manner of the player! So, take your notes! Minimum and maximum withdrawal limits This is another example of a sensitive issue, for which is surprisingly little talk about, bearing in mind the importance this matter! Probably many of you have not even noticed the existence of these limits, but trust me if you had the misfortune to choose the wrong casino and in the same time have the most appropriate luck to win much, very soon you will find out what I am talking about! Anyway, the normal minimum limits for a withdrawal are within 10 to 30 credits, while the maximum limits are in the range of 3000 – 10000 credits per transaction. There are also weekly and monthly limits, but my personal feeling and understanding is that everything under the 5000-10000 credits for weekly and at least 20000-30000 for monthly limit is extremely unfair to the players! I tried however to familiarize you with concrete examples of conditions that do not have anything in common with the reasonable balance between time and money, not to mention that work directly against the player’s interests! „…A player is permitted to withdraw a maximum of $2500 USD of their winnings per month…” „…The minimum withdrawal amount at the casino is $100…” „…A maximum of $2000 (Two Thousand US Dollars) will be sent per week, all balances will be sent in increments of $2000 the following week(s)…” „…The minimum withdrawal via Wire Transfer is $900…” If you ever encounter similar or even close to these conditions, I will afford myself to give you only one advice – run from such a casino and never come back, because the troubles will not late! Fees To be completely honest and frank, I think that burdening players with any kind and type of fees is quite unfair to some extent! In one way or another, our banks do collect tribute from each transaction, electronic wallets too, but when I have to pay a fee for the casino seems a bit much. Anyway, thoughts of an ordinary gambler do not matter from what I’ve seen so far! So, you, dear players, must be aware that the probability of coming across a casino, asking you for a fee, although in lower amounts, when withdrawing funds is not wise to be ignored! An example of a good casino practice in respect of fees for withdrawal is the complete absence of such, but if you impose such, it should be certainly not exceeding the amount of the symbolic 2-3 credit for cashing out to a credit / debit card and 20 - 50 credits for payment by check. And it is mandatory, those fees to be announced on the website of the casino and within its general terms and conditions. However, if you encounter similar conditions as those I have enumerated below, be sure you are well prepared for doing a short sprint, cause you should run away fast again! „…ACH transfers less than $500 are subject to a $10 fee …” „…There is a flat fee of $35 dollars per wire…” „…Players maintain sole responsibility for any and all processing fees on withdrawals…” But the worst I’ve seen so far was back in 2009, when GoCasino was still alive. I was charged for а $1700 bank wire transfer exactly $87.50!!! No comment! Withdrawals timeframe The theme of the time, necessary for each casino to complete the process of cashing out, and with which it is formally bound by its own terms and conditions is extremely beneficial for doing some reflection, as well as a space for violent verbal debates and at least a ten thousand page soap opera script, that every major gambling forum could supply without any problems! So much has been spoken on this issue and unfortunately so little is done to protect the interests of us – the regular players! I would like to illustrate this last sentence with a small verbal game of questions and answers, if you allow me! Q: What would happen to a player who violates even the smallest casino condition, even unintentionally, and asked to withdraw his/her profit? A: The withdrawal will be denied, the player will be penalized! Q: Are there any exceptions to this rule? A: No, none! Even if one million players violated the rules all of them, down to the last one of those 1 million players will be punished strictly! Q: What would happen to a casino if it does not pay, what it owes to the players, within the stated timeframes by the same casino and thus violates its own rules and conditions? A: Absolutely nothing! On top of that, in the last year or so it is becoming more and more fashionable this kind of joke: "You may experience some delays in payment, but eventually you'll be paid!" Q: Are there any exceptions to this rule? A: No, none! Even if one million casino violated this rule, exactly 0, zero, nada from them will be punished! No further comment from me on that! I leave you alone to make your own conclusions. However, it is important for all of you to know the good and bad standards, regarding this matter, of course. A great example of some rapid and accordingly, favorable terms for the player, is this particular withdrawals timeframe table: And here follow some appalling examples of how shocking can be the difference between the quality of service, offered by the casinos. „…First time withdrawals and changes to payment instructions are subject to clearance by our Security Department. This can take between 5-10 business days….” „…The casino’s finance department may take up to 10 business days to approve player withdrawals …” „…All withdrawals that meet the cash-out requirements will be approved within 10-15 business days of the date the withdrawal was requested …” „…withdrawal to your credit card will be processed after 2 days. Please note that your funds can take up to 10 business days to reach your Bank account. Should you be using a MasterCard, it is possible that you will receive your withdrawal after 20 business days …” Verification process The process of proving and confirming your identity in front of the casino security department is undoubtedly of great importance for both sides. Unfortunately, many of the players, especially those with less experience, quite often afford themselves to underestimate this matter and consequently have enormous difficulties! It is important to know that in general the player can not withdraw funds before the confirmation of his identity. Only a very few casinos will allow any payment, before your documents proving age, name and address, are checked carefully for matching the information submitted by you during the registration in 100%! But even if you find such casinos, when the amount you wish to withdraw, exceeds $500-1000, this procedure is started immediately! So, now way to run from that process – no verification, no withdrawals! I recommend you treating this matter very seriously, even starting it on your own, without waiting for the casino, because the sooner you go through the verification, the sooner you can cash out, and thus you would avoid unnecessary delays at a later stage. Keep in mind that except the top casinos, sometimes this procedure may take days, even weeks, not to mention if the amount, you wish to withdraw is greater! In addition, the tactics with multiple requirement, consideration and rejection of the documents, although everything with them is ok, is often used by less scrupulous casinos to delay your payment! So, what you should do in order to avoid problems with the verification process: If you ever have even the slightest doubt that you will not pass this test, do not even think to register and play in any casino! All your personal information, like names, addresses, age, credit / debit cards, etc., must and will be thoroughly checked for accuracy and compliance of 100% - not 99%, not even 99.99% but 100% . Even one single wrong letter, no matter intentionally or unintentionally, and you can say goodbye to your money! This rule has no exception! Begin the process of verification immediately after registration, because it will save you valuable time, when withdrawing, especially for the first time, and will also deny the casino (especially if you come to the wrong one) the opportunity of fooling you, using one of its favorite methods to continue delaying your payments! All the documents, you will be required to send to the casino security department must be clear and readable. Because, if you find it difficult to read and understand that documents, imagine what could be for a regular casino employee, who is supposed to examine hundreds of documents a day! So what this person will do is probably to return them and instead of spending a few minutes and make better copies, you will lose a day or two to post new and to wait again your turn! If you are using any of the existing e-wallets for both depositing and withdrawing from a casino, do not send any information, regarding your credit or debit cards, even if you are strongly requested to do so. You do not owe any information about something that you do not use! Moreover, this is one of the favorite method, the rogue casinos are using, to collect this kind of sensitive information, which then only God knows in whose hands can end up! Some casinos offer their customers an embedded website interface through which to attach the necessary documents for verification. Without any doubt, this is a great solution, but check if the Internet address of the web interface in question begins with “https” - this is a reliable guarantee for the security of your data when transferring, which usually the regular “http” does not supply! Always look for how your personal information is kept and what measures the casino has taken to guard them from unauthorized access! III. The “God clauses” The reason I decided to pay a particular attention to this delicate matter in this context is that in the last 2-3 years more and more online casinos are allowing themselves to use these so-called "God clauses", especially when it comes to delayed, canceled or confiscated payments! So, what actually I am talking about? These “God clauses” are inserted in the terms and conditions of the majority of the online casinos and basically allow them to do whatever, whenever and however they want to! Here are some examples of such absolutely illegal nonsense! „…The casino’s verdict vis – à – vis any wager or winnings dispute shall be conclusive and binding.…” “…In the event of any dispute, all decisions made by the casino will be final.…” “…In the case of a dispute, where the casino has reviewed the evidence and made a decision, the decisions of the casino are final…” and so on, and so on! First I would like to assure you that no matter how much weight the casino is attaching to those pompous verbal misunderstandings, actually they do not mean anything in terms of the law! Neither you, nor the casino has the right to be both a party and a judge in the case of a conflict between you! So, very sorry but the final decisions of the casino are not final at all! Actually, they are often just the beginning of a long battle, in which the player is supposed to prove he is right. Those, who have the right to judge, who is right and who is not in a conflict and whose decisions are binding on both parties, are only the organizations relevant for giving a casino a license and/or are involved in its regulation! Second, in terms of the law, these terms and conditions are almost on the verge of the law, not to say something else, because it is obvious they put one of the sides in a very dominant role! Not to mention that if indeed the last word of the casino was final, it would not exist so many organizations and gambling portals, engaged in mediation in conflict resolution between players and casinos! Thirdly, I find it very degrading to the players, putting such clauses in any circumstances! However, the relationships between a casino and its customers are supposed to be just a simple example of business relationships, not a medieval serfdom! And I think it is time this mockery with the players to be stopped! And since this “God” matter is extremely unpleasant for me, I am finishing it right now, just will use the case to remind you, that more on how to resolve conflicts with a casino, you can read HERE! Well, I think that this is all I wanted to share! I hope that once you have the information here, if you will able to reduce the conflict situations in respect of payment if not entirely, at least to the absolute minimum! However, the ingenuity of the casinos and the players sometimes, when it comes to mixing of yet another mess of money, time and many nerves, is truly remarkable! Be brave but never unreasonable and remember that there is no room for mistakes in this business! Wish you luck, dear friends!

I just installed Rich Casino. I saw here that they have a $20 no deposit bonus. They did give the bonus to me, but there is no cash out available for this bonus, so it is not a real bonus. Once you deposit, I am told the balance on my account will first be wiped out, set to zero prior to my deposit - thus the no deposit bonus is not real.

Hey all, Just thought I'd start a thread on a pending Posh Casino withdrawal to give back for all the help I 've had from this site. I've done alright with Posh for over a year but knowing how long it takes to get paid from the online casinos (I've been paid out 3 times in the past from planet7), I typically only do a withdrawal when the account has a pretty decent win. I have had some nice wins in the past at Posh Casino but this one was over $2,500 so I initiated a withdrawal on 6/13/20. To date, they have been responsive and have all the paperwork they need to process the payment now. According to thier guidelines I should receive payment by July 3rd, I'll let you know how it goes.

I dont understand why casinos have these? Why dont they prossess withdrawal requests as they come trough out the day? Right now i have two pending WDs thats been pending since yesterday One at casinoeuro they actually approved my documents really fast but payment still pending And one at Whitebet documents not approved yet.. Shame since i heard all good talk about how fast redbet is to approve and pay players. (Whitebet is their sister site) I think this is just tactics to try to make players revers and lose it all back. This should not be allowed.

I recently had a couple of big wins on the slots at 21.co.uk in quick succession. I initially won around £2600 and then I made a withdrawal request for £2200 and continued playing with some money I left on the balance (around £400). Quite amazingly I won £7,000 with that remaining money. I decided that was more than enough and my luck wouldn't go on any further, so I went to withdraw that £7000. On doing so, I was rerouted to the 21.co.uk login page. I had been logged out. On trying to log back in I was immediately kicked back out again. It's as though my account no longer exists. I contacted their Live chat and they said "the reason you can't access your account is because your account is under review and I have nothing else I can tell you". And that was it. Should I be worried? Is something shady going on? It's all been happening over the Easter Weekend, so perhaps they don't have many staff in. But my account, with a £7000 balance and a separate pendinf withdrawal of £2200 is no longer available. It's extremely worrying. I screenshotted my banking page before my account was locked out. The screenshot shows the £7000 balance and the pending withdrawal of £2200. If this is indeed shady, would this be useful evidence if I wanted to pursue them? It may be all above board, but if it is, the communication is shocking as they just kicked me out of my account without a warning. I'm worrying however that my legitimate winnings will be lost to a scam casino. Any advice on where to go from here?

I’ve completed verification and a withdrawal was approved. Upon checking my bank it hasn’t arrived yet. When I queried this with the casino they asked for a bank statement from 27th until today. I asked if I was able to provide screenshots from my banking app, she said yes. So before I sent I edited (blacked out only the dollar amounts). After viewing she then requested a pdf copy of my latest bank statement. I’m uncomfortable doing this because I’ve not been required to do this before. Is it a usual practice when making an inquiry. I have no issue with them checking to make sure I’m not scamming a double payment. But surely they don’t need this to be able to tell me what date they sent funds. Sorry if I’m wrong topic.

This company is a scam and does not pay, they stole me. They sent messages of makerting about offers and promotions, including by email, to players and do not honor. They are dishonest and do not pay. The support service plays with you, treats you like an idiot. In summary: it is a site that only wants to receive deposits and does not pay anyone the promotions offered The site sent an email to all users, promising a reload promotion, for all deposits made between 20 and 26 of February, up to 500 TL (80usd, 75eur) Below is a picture of the email they sent to users Day 21 I accessed my account. The promotion was there, needing a deposit to be activated, with the status: “No deposit made during the promotion period” I made my deposit, on day 21. Then, the status changed to "You can apply for the bonus now". The “REQUEST” icon appeared. I clicked and immediately the bonus amount was added to my balance and I was able to play with it I fulfilled the rollover, completely As the promotion was for all deposits between the 20th and the 26th, I thought about making a new deposit, to earn the bonus again I went to the “PROMOTIONS” section, and there was the promotion offer again. However, with the status: "Only one bonus allowed during a 72-hour break". Soon, I couldn't participate again That is, as I used it on day 21, I could only use it again on day 24 I waited 3 days. On day 25 I accessed the PROMOTIONS section, the offer was still there and now the status was also as on day 21: “No deposit made during the promotion period” Then, on the same day 25, I deposited 81.00, to win 80.00 bonus. After this deposit, status changed to "You can apply for the bonus now". The “REQUEST” icon appeared. I clicked, believing which a new bonus will to be added for me account Now that the problem had occurred: the REQUEST icon did not work now. When I clicked on it, the page updated, but returned to the same page, with the same REQUEST icon, that is, the bonus amount was not credited as it always was Below, the promotions screen, taken on February 25, when the system failed with the “Request” icon: A clear and obvious technical problem, a website failure, a problem for the IT team to solve Immediately, I contacted support. I explained what was going on. I informed them what the mistake was, for them to pass it on to the IT team to resolve. But that they would must to resolve quickly, because the next day (26) the promotion would end and leave all the PROMOTIONS page of my account, and the bonus "not requested by me" (due to website error, since the REQUEST icon did not work) would expire and disappear I was told to try to activate by another browser. I tried, it didn't work. I was told to wait, that they would contact the responsible sector. I waited all day 26 and nothing, no reply by email or message on the account. All day 27 passed, and nothing. And all next days I was ignored They could to have credited the 80.00 manually, very easy to solve The worst thing is to enter the chat and explain all of this above, for some patetic members of support service who don't seem to be even 7 years old, after all they don't understand anything that is explained to them, or if they are made of donkeys and are really dishonest I explained to about 5 different attendants and none of them knew anything about this promotion, on the contrary, they said it didn't exist. Such a thing is bullshit. Only Turkish support knows about the promotion, I try to talk to them and they send them to Portuguese support (because the Turkish translation is poorly done by the translation program) It is a ridiculous, bad support, bordering full and complete amateurism. Total nonsense. They are unable to understand what they read. I explained by showing screenshots of the promotions screen when the error happened, with the REQUEST button active (the only thing needed to have a bonus amount credited to the balance is to deposit and click on this REQUEST icon, which did not work this time) I also warned them to resolve until the 26th, otherwise the promotion would leave the page. I also said that this was what was going to happen: as I saw that they were trying to say that there was no promotion, that there was no mistake, that they were lying and that the IT team would not even try to solve it, they would only wait 1 day for promotion to end and they didn't need to have work I said that they would do this and it was said and done: the 26th passed, the promotion disappeared from my account as unsolicited, expired, and when I enter the chat now they say that there was no promotion or that I already requested (yes, I requested the 21st, but the promotion was on all deposits in this period as long as within 72 hours between one and the other) In resume: it is a dishonest company, made by dishonest thieves and with a support of idiots who behave like children of 7 years doing themselves who do not understand what the customer writes I recommend that no one create an account in this crappy, amateur and dishonest company, and don't even put a penny in it, otherwise they will be stolen. They robbed me of failing to credit my 80.00 bonus, imagine if it was a great value money

Has anyone every had an issue with a casino claiming your e-wallet provider are blocking transactions? I mean I made a 4K withdrawal at Gunsbet casino last week and it was fine. Friday night I made a withdrawal at Bitstarz and the money arrived in my neteller all fine. I have been trying to withdraw from Gunsbet since saturday and they claim Neteller blocks the transactions, this could be due to limits. I am fully verified, I believe I would not have any limits? Especially with the new year just started I did not gamble this much. I contacted Neteller, howefver you know that is another 3 days waiting for a response.

I just want to ask if anyone here ..experince that u cant withdraw youre money i use visa for deposit and until now i cant withdraw my money they say they need to wait for theere team email Theres anyone experience this in bitstarz hope anyone can enligthen me i use real cash to deposit

Hello everybody, Since about 2 weeks I use my MasterCard to play online. Today I got lucky and put in a withdrawal for €600. It was accepted and shown immediately in my CC account. However it states -€600 on my creditcard account instead of +€600. Does this mean that the online casino actually took €600 instead of paying out? Sorry, very new to this and can’t find much on the internet about this. Any help would be much appreciated. sam

So has anyone else seen a casino raise the wagering requirements on all bonuses offered to you after a somewhat large withdrawal being made? Ive been a player at this online casino for over a year now and up until now I have had no issues with making withdrawals or with wagering requirements being raised after. The casino offered awesome bonuses ex: 250%-350% of deposit with 30X playthrough, perk points, fast bitcoin withdrawals, great game selection, etc. Which is why I stopped playing at other sites and became a regular player at this casino only. I honestly feel like I am being scammed, after making my last recent withdrawal my wagering requirements went from 30X to 60X?!!!???? Thats ridiculous, like Im a player who makes several deposits on daily basis so besides the fact that I made a large withdrawal, and the amount of money I deposit in a 30 day period every month compared to my entire withdrawal history on the site. I just feel very misled and scammed since they are known for prioritizing their "Fair Play" and being one of the most highly recommended online casinos.. I even tried contacting live chat about it but they were ZERO help, and couldn't even explain why it happened. So then after this i start looking into there T&C policy and the only thing I could find that could be a possible reason as to why it would have been raised is if: I dont understand how I would be viewed as abusing the bonus system, if I make several deposits daily and have only made 4 withdrawals in the past year that I have been playing at this site??? Would it be a good idea to file a complaint for this? I just feel like with the amount of money i deposit, they would care about losing a player due to raising wager req, and making it almost inevitably impossible in having any fair chance of winning?

I am in the process of changing my old email as my internet provider will start to charge for it in 2020, so I made an gmail address. Yesterday I email expekt as they have no live chat anymore!? To change the email of my account. I also made a withdrawal. This morning i got an email to send documents as if this was my first withdrawal (i have made a cople of withdrawals before with no problems and have provided my documents). So i was logging in to my account to resend documents but got message that it was closed, thought it might have something to do with the change of email as i used the old email when logging in as they had not yet replied to the mail sent yesterday. So i sent an email to customer support and asked how to send documents and how to get my account back active. Then 6 hours later about an hour ago they send an email to me saying that my account is permanently closed due to violating terms and conditions. "For further info read the terms and conditions on the site" I am baffled. Anyone had similar experiences? I have made bets and been playing on the casino, just normal betting and used some of their promos. The withdrawal was for a sum of about 1500eur.

Hello, Does anyone have recent experience with Posh Casino and their withdrawal process? I just requested my first bank wire withdrawal, on the 17th of this month, for $600. The process for withdrawal is a little shady.. I had to actually reach out via Live Chat to ask about where to send my bank info because there wasn't even a form for submitting it in their withdrawal process. The representative told me to send my bank info to [email protected]. I find that a little odd considering they have [email protected] listed on their "Contact Us" section for withdrawal inquiries. On top of all of this, I haven't been able to verify that my banking info and authorizations has been received and approved. The only contact they have initiated with me since the request was an automatic email stating that they have received my withdrawal request. Why does Posh Casino not have their own section here, on AskGamblers? Any info & insight is greatly appreciated! :)

Dear team AskG, good morning for all!I am writing for to try help on my issue case in Tipbet bookmakerFirstly, I let you to share and foward all my personal details and the present case for yours partners as too to MGA (Malta Gaming Authority)The issue:I participated of one promotion 15,00 freebetTerms and rules are in thousands sites on internet, searching by bonus code "EXTRA15"This promotion have a rollover of 10x 15,00, in other words, rollover of 150,00One big and hard rollover couting only multiple bets of 2 or more selections of 1,80 odd minimum eachI completed this requirements in full, as prove evidence of bets:https://i.imgur.com/Jk7cwbF.jpgAs stated in terms and rules, the maximum profit with this promotion is 100,00In image screenshot above with bonus details and bets settled using this bonus, I completed the rollover with one balance of 119,56 profitIn other words, with one extra 19,56 only about the maximum profitIn moment of rollover completed, I waited those 19,56 to be removed of my account as exist that limit. This not happenedI sent mail messages to support, reporting this and requesting a manual remove of those 19,56. This not happenedThen, I believed to can continue playing and using my account normally, depositing and making news bets on sports gamesI did it. I done deposits and thousands of others bets, as I too win new bonuses about my deposits during all that timeNo problem happened. Nothing of message from support Tipbet for long time, long days period. All was running fine and I depositing and playing, happyI some moment after days depositing and playing thousands bets, my balance was in 522,56I resolved to do withdraw of part of this amountFor my surprise, the Tipbet removed 464,00 of my account, manually. A absurd in my mindWhy didn't they removed that 19,56 in due moment after the rollover completed? Why to wait days, to wait customer to do deposits, to win new bonuses, to do thousands of other bets?This is a failure of support or of system. This wasn't my failure as customer, I advised about that 19,56 aditional on limitI cannot to be penalized for this. I am a honest customer and did all my part, playing, depositing, participating of offers sent to my email addressIt is inadmissible for an honest customer who trusted the site to put their money to be harmed by an internal site, support or system failure that did not automatically remove those extra 19.56 or even manually after being warned by meI ask for help from AskG team while expecting honesty and fair play from Tipbet staff, to return those 464,00 that have been removed, back to my account, for me to can continue playing on the site with this balance, which I have honestly earned by playing, depositing and participating in various promotions on the siteI hope everything was just a system inconvenience and can be fixed with the return of the value that was removed, 464.00. And I will be updating everyone here as soon as the case is solved by Tipbet. I want and need to believe that this is an honest company

Hi, This morning I deposited onto 21 dukes casino. It was my first deposit with this casino so they offered me 100% cash back or 200% bonus. I chose to go with the cash back. Believe it or not I ended up winning $129,000. I was absolutely stunned. I went over to the withdraw section of their casino and noticed the money is in my bonus balance. I followed all the instructions very closely when signing up and specifically chose the cashback bonus as it doesn’t have any wagering requirements or max cash out. Their customer support are either ignoring me or delaying the process. I still have no answer as to why I can’t access the money I rightfully won with my deposit. I should be over the moon with my win but instead I’m sitting here wondering if I’ll get the money at all. Out of curiousity is there anyone on here that has dealt with situations like this before whether it be with this casino or a different one? Any advice would be much appreciated as this could be life changing for me and my small family. Thanks

Greetings AG Community , Just thought I would raise the issue of Weekend Withdrawals I've noticed that a lot of Casino's allow weekend cashouts and some don't providing reasons such as finance department staff have to have time off etc and after confronting this issue multiple times I felt like maybe its time to talk about it . I'm not sure how others feel but being left on the ropes in pending having to wait an entire weekend because financial staff are away I think is quite lame considering that the ability to deposit still exists so then why shouldn't the ability to withdraw I refuse to accept that common excuse of no staff around its stone age to assume that funds cannot be moved just because its the weekend I mean come on. My view on things is withdrawals should be available 24/7 to E-Wallets and all things that can be transacted outside of banking hours or business days I keep hearing that one used too "business days" IMHO that Saturday and Sunday are business days too money is flowing so it should be regarded as a business day as business is being conducted. I view the ability to refuse Cash Outs on weekends as an obvious evasion tactic to trap withdrawals in pending so that punters become frustrated and end up reversing : myself I just end up playing one of 5 mmo's so its effect on me is about as much a pesky fly with a can of fly spray handy ...but I'm sure others feel the weight of temptation and frustration ...the synergy of which results in the desired effect. More Weekend Withdrawals are Needed Casino's and so called VIP flushing is a jest it should be available to everyone as is quite obvious the more successful ventures are offering Weekend Withdrawals and Fast Processing so it makes good business sense to adopt this policy ...in my humble opinion. Thank you for your time , -T

Morning All, I need some help / advice. I opened an account with a website called Lottoland yesterday. I made a deposit of £200 (50+50+100) and then played for half hour or so and built it up to around £300 i then lost a bit and withdrew £213. Everything seemed fine and got an email saying it was processing. I later that evening ended up putting about 300 in through various deposits. I was playing a Red Tiger game and managed to hit a jackpot on a £4 spin and it paid around £5.5k. I was absolutely over the moon, absolutely game changing money for me and my family. I continued to play for a long while going up and down and finally called it a day and left £4.77k in my account to withdraw. I went to withdraw and it asked for verification, which is fine so i took a picture of my passport ready to send this morning. I went to log in this morning and they had closed my account, I contacted live support and they said that i have duplicate accounts and have closed my account. I wasn't aware i already had an account but was told i did from years ago and had self excluded and for that reason they didn't have to pay me out. I also have an active GamStop but didn't think it mattered here with a lottery site as such. I pleaded with the woman on live chat but she informed me it would be passed to a relevant party to deal with and i just know that through my own stupidity they probably aren't going to pay me any of my winning and i'm going to be X amount down through the deposits which realistically i had no chance of ever winning. I know it was silly of me to sign up and gamble but i honestly didn't know i had previously played there and self excluded from the site (old email address though). I just wondered if there was nay action i could take to get my winnings or if anyone has had a similar experience. It such a lot of money that could really help myself and my family and even through my stupidity i cant just accept and let it go, its actually killing me. They have said they will contact me via email in the next 72 hours but i wanted to get some advise before hand. Kind Regards,

Is anyone else having trouble withdrawing from fantasino? I've been trying since Monday to withdraw but keep getting told theres an IT problem. Deposits are working fine unsurprisingly. I just think it's really unprofessional that they haven't emailed people to let them know. Now being told it could be several days before withdrawals are back up and running

I won again... I was happy until I saw the casinos limits. 5k a month? seriously? I should really check these things before I play at a place. My regular casino has 20k a month limit. Nice. I won't usually withdraw unless its 5k+. I won 20. Actually I won 30, but when I saw the limits I thought what's the point. 6 months of waiting just to withdraw? So I came to my senses and stopped at 20. Honestly... these casinos with low liquidity and low limits. Is there a point in playing?

I am having hard time withdrawing my winnings from Campeonbet Casino. As this casino is awarded the best new casino, it could be assumed that the casino is well known here. Here is what I have experienced so far> 1. 1.withdrawal request on 7th of March, pending for 3 days, finally was reversed by myself as I lost my balance. 2. 2. withdrawal request on 9th of March, got approved after 3 days. Numerous emails, chat session with the live support, cost me a lot of time and energy. 3. 3. withdrawal is pending now for 2 days. Im just reluctant to contact them as it didnt really help the last time. The withdrawal policy says 12 hours processing time for Safecharge. So Im kind of clueless what to do. Hope the other members could shade light on this issue. Thank you in advance.

Well this has been a long, long, LONG (You get the picture) time coming but January has seen me win more in one month than I did in an entire year last year! I'm 1K up and all received safely! Should help pay my credit cards bills off from Christmas. I've been s excited to share it all with you but wanted to receive it all first in case I needed to open a complaint anywhere ? And I'm not putting a penny back in! P.s Nope Afi they're not my partners they are all MINE ?! MWhahahahaha

Massive kudos to our complaints team on this complaint which has just seen the player get his huge withdrawal of 330 BTC! If you read the complaint from the start you'll see how much this money meant to the player and his family, luckILy our team were able to step in and help and voila! Well done guys, you can also read more about it here. I actually thought this was a very interesting complaint and imho his so-called "friend" was the one that really made this turn on it's head "claiming the account was his." I'm just glad the player seen sense, went alont and got the resolution he was hoping for.

I just had a weird experience with Betchan Casino. It's to do with their customer service and withdraws. I was really down and out today. So I threw $100 to play some slots. To my surprise and my neighbours dismay, I won. So I went to the withdraw section and I opted for a Bank transfer. In my country, our banks use a SWIFT, BSB and Account Number. I've attached a picture of what it looks like. They basically want the BSB and Account number on a single line, in a single number, which made no sense to me. I guess I just had to assume that all BSB numbers are 6 digits and hopefully the system would pick that up. I said yes but what is the correct FORMAT. So I contacted customer service. They had no idea what I was even asking. I think the lack of English was the main reason there was such a misunderstanding. They kept telling me to use an IBAN - we don't have IBAN's. Eventually I just gave in, put all the digits on one line and asked for the withdraw. Support said the processing would take 2 hours. So I check back in 5 hours and still no Approval. So I contacted support. I asked when it would be approved. They said it was already approved. My page says Pending. Anyway... I asked how long it would take to be approved. They said "When the funds hit your account it will change to approved"... What? So when the funds are in limbo between bank and bank I can just hit the recall button? No... that's not right. I kept asking in different ways and they kept saying "5 days for your money to be in account". I kept asking how long the PROCESSING time takes for the Casino to send the funds and change the status to approval. They said "5 days for hit account". Went around in circles. They stopped answering my emails (lol). Can someone who has bet with this place before and has requested a bank withdraw PLEASE tell me if everything is fine lol https://i.postimg.cc/RFF5VjFm/bank.jpg