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By marius1978 · Posted
BB Bonanza 1000, 102.2x -
they closed my account and confiscated my balance of 21’834€ because They are accusing me of having “multiple accounts”. since I know that it’s 100% false, I tried to find what could have lead them to this conclusion and a false technical match. they say : This conclusion was not based on a single factor, but on a combination of indicators, including: * Matching IP address * Identical device fingerprint data These elements together confirm that the accounts were accessed under the same technical environment. the point is that I used a VPN for exactly 3 minutes to access freespins (on a game I was able to play to but to be able to accessthe promotion they told me to use a vpn (see screenshot). Using a vpn includes using shared ip and I think that’s wath lead to this mismatch. the second point is device fingerprinting : I play exclusively with my iphone 13. they have randomized fingerprinting that could match thousands of people (you can check how your fingerprinting is unique using “cover your track” I attach my result. How can a support agent instruct the use of a VPN, while I am later accused of IP sharing, given that VPNs are known to generate shared IP addresses? Is this instruction given to all customers and then used against them when they make big wins ? because I saw that the story was the same with a case you know well (bp54) ? They made 0 effort to find a solution they didn’t answer any of my questions even the easy one that are not implying private informations from the supposed other accounts linked to me. Moreover they are not even able to tell me if someone is using my identity which could be a very serious security breach. -
By cocopop3011 · Posted
Good luck Icy, I am manifesting a 3000x hit in the next 48 hours. -
By cocopop3011 · Posted
Hopefully we'll have some in the future for you. -
You think you could also wish me the best of luck too, you being as a super slay queen cowgirl moderator who's resistant to emojis of other male members and has positive female unicorn 4 leaf clover energy vibes as you'd do this warm appealing coco dance? 😉
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