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I have already waited as long as possible, all the deadlines requested and estimated by RABONA. I'm tired of waiting. My only choice was to resort to an external complaint here.My account is 100% verified (photo document front and back + photo of my face + utility bill address + photo selfie holding my document in hands with page Rabona being displayed in back + full history transactions of my bank account in last 2 months). All sent, all accepted and verified.I have requested withdrawal. I sent 3 mail messages during this last 7 days, they never replied 1 of this, never, nothing. The chat support service too does not solve anything, only say custom replies, copied and pasted as robots, saying for to wait, wait, wait, with this the days are passingI'm starting to have doubts if this is an honest site or a scam, if they really have the money to pay anyone who makes even a small profit like me, if it's a site that just wants to receive money and deposits, a site that doesn't pay anyone This is, WITH ABSOLUTE CERTAINTY, the worst website that can exist. They just try to buy time, make customers cancel withdrawals, play until they lose, so they never have to make a withdrawal payment.This is total nonsense! I deposited there on April 19th, my first withdrawal was on the 20th. Today is the 30th and nothing happened, I wasn't paid, I didn't receive a response to any of the several email messages I sent in those days. And the initial deadline was 3 days to receive! There are already 10!They ask for information to verify the account far beyond what is necessary, it takes them 3 days to order a new thing (or the same thing they already ordered), they don't work Saturday and Sunday, in other words, a typical attitude for time to pass and the customer to give up , lose the money, not withdraw anythingFirst they asked for a photo and the front of the document, and a photo of their face taken live with their cell phone. I sent it, it was acceptedThen they asked for proof of address. I sent. It was acceptedThen they asked for a selfie with the document in hand and the Rabona website open in the background of the photo. I sent. It was acceptedThen they asked for the transaction history of my bank account (which I used to deposit into my Rabona account), they asked for the last 30 days (from March 19th to April 19th, which was the day of my deposit). I sent EVERYTHING from my bank account, from March and April, everything, every pdf generated by my bank's app for these 2 months, including showing ALL TRANSACTIONS without omitting anything, my balance, my statement, I went to an ATM and also withdrew the printed paper of my statement to send them a photo of everything from March and April. I sent. It was acceptedThey then asked for information about what was a deposit into my bank account immediately prior to the deposit at Rabona, of the same amount. I explained that it was a cash deposit that I made personally and directly into my bank account (I took a photo of the paper of this receipt, as well as several other proofs of deposits that I personally made into my bank account). I sent it, it was acceptedIn other words, they ask for things from times when the customer wasn't even a customer of the site. They keep looking for something to have a reason not to pay the user or to waste time, save time, make the customer give up and cancel withdrawals, play and lose. This is absurd! Forcing the player to show transactions from months ago when the person didn't even play on the website, and showing transactions that he made until after the deposit he made on the website, this doesn't make any sense, it just shows that they want to make time passIf the problem is with a payment provider and you are unable to make payment by international bank transfer, be honest and tell me, and I can send you the address of my Bitcoin wallet, if it is easier for you (I saw in other complaints here that you this way they solved other players' problems)In the chat they don't respond at all, sometimes they close the chat without typing a single word. Emails do not respond. When they respond in the chat, they are ready, standardized responses, like robots, apologizing for the delay and saying "everything is ok with your account and your payment, tomorrow you will receive it, wait", the next day the same thing, "wait," " wait", "wait", "tomorrow", "tomorrow", "tomorrow". And nothing happens!3 days ago one of the people in the chat apologized, saying that they were wrong, for the delay, that they were experiencing difficulties, confessing the error, asking me to wait because I would definitely receive it on Monday (which was yesterday) My payment was already in the final phase. That they recognized their mistake, that I was right, that they understood my frustration and sadness, that nothing they said would make their mistake not happen, they asked me for confidence. I accept, I hope. It arrives on Monday and I don't receive it. It was just lies, to buy time, to make time passThey need to understand that players also have their responsibilities and obligations to fulfill. If they create an online gaming company, they must know that players will lose but also some will win and need to be paidWorse than the feeling of depositing, playing and losing, is depositing, playing and not receiving what you won. This is a total lack of respect for the customer and fair play! It's dishonesty, it's theft!I am willing to give my Rabona account password and bank account password temporarily to any AskGamblers administrator, and provide any of the files and photos I have uploaded to Rabona, in order to show that everything is correct and only the Rabona is not fulfilling its role as an honest gambling company!I want them to pay me the 3 pending withdrawals and my entire current account balance. Everything, without exception. In my bank account or, if they prefer, in my Bitcoin wallet. I'm tired of waiting, I can't wait any longer. I want my money!

Hi everyone Some of you may have already received an invitation off either myself or another member of the team to write a review of AskGamblers on TrustPilot. Thank you to everyone who has responded so far and the invitations will still be going out. However we still need your support guys! We'd really apprecieate it if all of our forum members could head over to the AskGamblers TrustPilot Page and leave us a short review. There's no minimum words so you are free to write as little or as much as you want and it honestly takes up just a few minutes of your time. You'll need to register at TrustPilot to wrote the review but again it takes only a few moments. And, we're basically just looking for your honest opinion guys. If you have any questions you can post them in this thread or feel free to PM me or Valdes too. Thanks for reading guys.

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Difference between the people representing the casino on Askgamblers and the casino support? It just seems like the complaints is resolved in a more responsible, adult and reasonable way when you complaint through this site. In many of the other complaints on this site, the costumer have been told that there is no way they are getting their money back and so on.. And the promised "we will get back to you in a few days..." and they never do..

I had very unpleasant experience with Grande Vegas casino,who declare,that they have the most incredible ,professional support or what so ever,but from my experience i must say the opposite way,see them them a non professional support and not serious casino,making such a mistake as they done to me. I must say i have lost all my confidence in them being reputable casino,even so i am not such a depositor there,still they should treat all their customers equally. So the story goes like this,few days ago they had some maintenance updates and send all their players a 25$ free chip.I couldn't see any code like they usually send it,so maybe i had some problems with my flash player,so couldn't see the bonus and was using my mobile,i decided to contact their live chat support for help. The girl from the live support asked for my user so she can access and check my account ,but minute after she requested that i should forward the same email to their [email protected] so they will check (as i would lie having an email from them with free chip). I forwarded their email to them right away and after couple of minutes received email from them,how they apologize that i have waited and claim the code for me,so informed me that I have 25$ free chip to play.I played maybe more then an hour and managed to wager the bonus,so i was left with 110$ and asked for a withdraw. The next day i got email from them,that my payout was denied and my winnings were forfeit,because i used 2 or more free chips in a row.So i ask GrandeVegas Casino,when i talked to support why they didn't checked my account??? If i was not eligible for that free chip,why they claimed the bonus for me,giving me green light to play,knowing i cant withdraw,actually the question is ,do they check our account's before giving free chips ?? Very unprofessional attitude Here are the emails I received from them Dear Katerina, Thank you for contacting Grande Vegas casino support. We appreciate your patience while you were awaiting our response. Katerina, you recently contacted us via chat and the requested coupon code ENJOYGV has been successfully credited to your player account Should you require any further information or assistance, please feel free to contact us anytime via phone, e-mail or Chat with us. Yours Sincerely, Nora Casino Support Toll Free: 1 866-888-5833 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ And after this email i got the Payout denied mail,who does things like this,except from the famous rogue casinos

Hello i joined Almighty Vikings casino a while back but i never deposited there as i was kinda put off by their maximum 2000 euros pr week cashout. As i usually play at around 1 euro pr spin i could easely win more than this. But the other day i just wanted to play allitle DOA for fun so i made a small deposit of 59 euros/500NOK, got the 100% welcome bonus and to my amazement i cleared the wagering requirments with over 500 left in my account. I read their bonus terms stated that one could bet up to 10 euros/pounds/dollars/unit pr spin while in bonus so i decided i would play DOA at some bigger stakes in the hopes of getting maybe a 100x bet win or so on 4,5-9 euros pr spin. I had my balance all the way up to 900 and when i had 760 left i decided to cash out(since they deduct the bonus) leaving me with 700. Its now been pending since 1 in the morning thuesday night. So the second buisness day now. Their chat seams to not understand english very well, and i can tell by the way they write that its not their native language. They seam to be very vague and give strange answers when i ask about my cashout. They said within 48 hours, then after 48 hours, and then 2-3 buisness days.. Well, I sent them an email asking about some banking details around my withdrawal request and i have not gotten an answer and its been two days now. So do anyone have any experience with them? Do they pay? I know that sometimes it can take a few days, but its strange to get multiple answers and no responce to my email.

Hello I'm currently working on collecting some info, regarding bonuses and country limits and restrictions related to it, so I'm sure I'll have a lot of interesting chats with supports and so many new experiences with it Today, I was checking 50 Stars Casino. Went to their live chat and I'm still confused if I was talking to live person or robot. Here's a dialogue, it's kinda funny, so I wanted to share and maybe even make you smile Laura says: Hey you . I have a special bonus just for you! Laura says: You with me? All you gotta do to get the bonus is click here to download, install, and enter real money mode by depositing in the cashier section. User says: Hi Laura, sorry Laura says: No.. that's ok Laura says: hey there.. ;-) User says: I'm not a player by the way Laura says: Ok, I just need a minute of your time to tell you about ouramazing first deposit bonus! Laura says: Yep? User says: do you have the list of countries restricted from getting any bonuses? Laura says: We are offering an amazing bonus right now worth hundreds in free cash!!! We give you a 100% match up bonus on your first deposit and 125% on your second deposit. User says: (I'm from AskGamblers.com) Laura says: For example: if you deposit $100, we'll add $100. If you deposit an additional $160, you can play with $360! All you need to do isdownload now! Laura says: So, to get your bonus just click here to download our secure Playtech platform, choose 'Play for Money' and fill in your details! User says: have you got the chance to see my question, beside all those bonus ads? Laura says: how can i help you? Laura says: nice! Laura says: when you make you're first deposit, we will give you a 100% match up bonus on your first deposit up to $200 and a second match up bonus of 125% up to $200! Laura says: So start playing and get your welcome bonus now! Laura says: Don't forget that the bonus is subject to our terms and conditions. Laura says: anyway, if you need anything else in the future i'm here to assist you anytime! User says: i need a list of restricted countries, from getting bonuses? User says: if there is any Laura says: well, we are offering you a 100% match up bonus on your first deposit up to $200 and a second match up bonus of 125% up to $200!!! Laura says: For example: deposit $100, we give you a matchup bonus of $100, deposit an additional $100, and you can play with $225! Don't miss out on this amazing offer, download now! Laura says: in addition, you don't need to worry about computer threats because we use playtech secure software (playtech is a public traded company based in london ). we provide you with technical support 24/7 and are very committed to client satisfaction. User says: sorry, are you live person or this is some automatic chat? Laura says: yeah yeah, i'm real Laura says: don't sweat it.. Laura says: yes, i'm alive Laura says: Well, If you need further assistance please let me know.. It's been a pleasure talking to you User says: okay, can you assist me? Laura says: I'd love to help you, no problem. Laura says: bye ;-) Laura says: [Chat ended]