I recently had a couple of big wins on the slots at 21.co.uk in quick succession. I initially won around £2600 and then I made a withdrawal request for £2200 and continued playing with some money I left on the balance (around £400). Quite amazingly I won £7,000 with that remaining money.
I decided that was more than enough and my luck wouldn't go on any further, so I went to withdraw that £7000. On doing so, I was rerouted to the 21.co.uk login page. I had been logged out.
On trying to log back in I was immediately kicked back out again. It's as though my account no longer exists.
I contacted their Live chat and they said "the reason you can't access your account is because your account is under review and I have nothing else I can tell you".
And that was it.
Should I be worried? Is something shady going on?
It's all been happening over the Easter Weekend, so perhaps they don't have many staff in. But my account, with a £7000 balance and a separate pendinf withdrawal of £2200 is no longer available. It's extremely worrying.
I screenshotted my banking page before my account was locked out. The screenshot shows the £7000 balance and the pending withdrawal of £2200. If this is indeed shady, would this be useful evidence if I wanted to pursue them?
It may be all above board, but if it is, the communication is shocking as they just kicked me out of my account without a warning.
I'm worrying however that my legitimate winnings will be lost to a scam casino.
Any advice on where to go from here?
