Morning All,
I need some help / advice. I opened an account with a website called Lottoland yesterday. I made a deposit of £200 (50+50+100) and then played for half hour or so and built it up to around £300 i then lost a bit and withdrew £213. Everything seemed fine and got an email saying it was processing. I later that evening ended up putting about 300 in through various deposits. I was playing a Red Tiger game and managed to hit a jackpot on a £4 spin and it paid around £5.5k. I was absolutely over the moon, absolutely game changing money for me and my family. I continued to play for a long while going up and down and finally called it a day and left £4.77k in my account to withdraw. I went to withdraw and it asked for verification, which is fine so i took a picture of my passport ready to send this morning. I went to log in this morning and they had closed my account, I contacted live support and they said that i have duplicate accounts and have closed my account. I wasn't aware i already had an account but was told i did from years ago and had self excluded and for that reason they didn't have to pay me out. I also have an active GamStop but didn't think it mattered here with a lottery site as such. I pleaded with the woman on live chat but she informed me it would be passed to a relevant party to deal with and i just know that through my own stupidity they probably aren't going to pay me any of my winning and i'm going to be X amount down through the deposits which realistically i had no chance of ever winning. I know it was silly of me to sign up and gamble but i honestly didn't know i had previously played there and self excluded from the site (old email address though). I just wondered if there was nay action i could take to get my winnings or if anyone has had a similar experience. It such a lot of money that could really help myself and my family and even through my stupidity i cant just accept and let it go, its actually killing me. They have said they will contact me via email in the next 72 hours but i wanted to get some advise before hand.
Kind Regards,
