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Found 16 results

  1. Well, this report never fails to amaze me and once again I can only applaud the incredible work that is done by the AG Complaints team. The total amount of recovered money this year is a staggering $8,795,250.89, smashing last years record of $6,757,547.31. You can read read the entire report here - AskGamblers Casino Complaint Service Annual Report for 2019 And, here's a reminder on what you have to do if you feel you need to raise a complaint: 1. Submit a complaint 2. Select the reasn for your complaint i.e Bonus Terms Violation 3. Check the overview and FAQ's. If you still need to submit a complaint proceed to the next step 4. Fill in the complaint form and remember to Be Descriptive, Play Fair, Don't Use All Caps lock, Provide Proof to Support Your Claim, Don't Use False or Fake Evidence 5. View our complaints guidelines before submission. This is to avoid your complaint being rejected 6. Submit complaint and wait for submission
  2. We already know how impressive AG handles complaints and now they have reached yet another huge milestone. The team have now helped recover an impressive $30,018, 211. You can read the full story here AskGamblers Returns a Whopping $30,018,211 to Players, and Everyone's Awestruck! but obviusly I just wanted to say a massive well done to absoutely eveyone who is involved in the complaints team and customer service. Good work guys.
  3. It's no surprise that once again our AGCCS team are excelling in every thing they do as our annual report brings in yet more impressive stats! We returned a record-breaking $6,757,547.31 to players which is a 10% increase to the previous year and that's from 7924 complaints. The team also seen a 10% increase in the number of members who used the service and a 72% resolution success rate! Read more cool and funny facts in the full report which can be found here. Massive well done to our very own Guru and the entire complaints team.
  4. Massive kudos to our complaints team on this complaint which has just seen the player get his huge withdrawal of 330 BTC! If you read the complaint from the start you'll see how much this money meant to the player and his family, luckILy our team were able to step in and help and voila! Well done guys, you can also read more about it here. I actually thought this was a very interesting complaint and imho his so-called "friend" was the one that really made this turn on it's head "claiming the account was his." I'm just glad the player seen sense, went alont and got the resolution he was hoping for.
  5. Well AG have done it again bigger and better! The annual report is in and the complaints team have managed to help players return more than $20 million!! Congratulations to the entire team and our very own Guru of course. More information can be found here.
  6. Here we go again then guys - another year or should I say another record-breaking year yet again! You can read the full report here but I've gathered some pics of the most important and impressive stats.
  7. The annual report is now in for 2016 and once again our complaints team more than excel in their hard work! The figures are impressive to say the least. Our team have managed to return a massive $10,000,000 in delayed, unfairly declined and confiscated money! I could talk for ages but our team have already put together something for you to read just click HERE And a massive well done from me guys!!
  8. Hi, I remember back in the day, when you went into a bookmakers and placed a bet, you never thought 'will i get paid?' This is no longer the case, especially after the rise of online gambling. There are some good casinos who act with honesty but there are so many rogue ones appearing. What's worse is that some of these are meant to be licensed by the UKGC! What is the point of the UKGC when they are a toothless tiger? Why haven't they been given powers like the FCA to hit these guys with massive fines? Instead we have a situation like: People being denied winnings due to vague terms and conditions - 'irregular play' Excessive pending periods The self exclusion fiasco - see Every Matrix for this
  9. It's that time of year again where we take a look back at 2016. If you remember 2015 we had a record-breaking year, one we wasn't sure we could beat. But once again the AGCCS excels itself! Here are just some of the impressive figures ... Find out more by reading our story AskGamblers Casino Complaint Service Annual Report for 2016 Huge congratulations to Valdes and the entire Complaints Team for all the hard work they put in to make this all possible.
  10. I have some very exciting news for you all! You can now download the official AskGamblers App from the App Store. This is a major milestone for AskGamblers and we are the first in the field to release an app like this. It means you can now take us with you wherever you are and you'll never need to miss a thing! You're probably wondering what exactly you can do on the app, let me see if I can answer some of those questions What can I do? You'll be able to keep up with everything going on in the industry, you can check the newest casinos we add, daily news which will include our 5 daily top stories along with the latest casino news. You'll be able to check out the newest games AND read game reviews We all know how important casino reviews are so now you'll be able to check these directly from the app And of course you'll still be able to keep up to date as you'll also have access to your live notifications just the same as you would if you were using your normal web browser You'll also have instant access to your latest bonuses and complaints. How do I get the app? Well this is easy! Just go to the App Store on your iPhone search for AskGamblers. There you'll be able to download it completely free of charge! Don't forget you can also write a review on the app too. We'd also love to hear your feedback here. Download it, have a play with it and then come back and tell me what you think. What devices can I download it on? The AskGamblers app requires iOS 8.0 or later and is compatible with iPhone, iPad and iPod Touch. So if you've got an iPhone and an iPad why not get it on both like I have! And it only takes 15.9mb of space so if like me your storage is always full you'll always have enough room for our app. You can read more about our app HERE Get the app. Then play.
  11. As a player we all want the same thing when we open our laptops, a stress free gaming session at whatever casino we’re deciding to play in. Ultimately we all want to win of course but that’s left down to lady luck herself. Unfortunately once in a while things may not go as planned and that’s where we come in! The AskGamblers Complaint Service. Our annual report has been released and once again we have excelled ourselves and smashed all records from previous years! This year we managed to help players recover a massive $1,755,304.28 in unpaid, delayed or unfairly confiscated winnings. This brought our total up to a staggering $5.3 million! If I asked you how many complaints you thought we dealt with, what figure would you come up with? Well I can tell you during 2015 we received over 3000 new cases submitted by more than 2240 players against 520 different casinos! Not all complaints could be accepted as some simply didn’t meet out Complaint Guidelines but we did process over 1600 cases and resolved a phenomenal 66.5% of them! Why would you submit a complaint? There is a ton of reasons why a player may need to submit a complaint with us. But for 2015 it was payment related issues that dominated almost 63% of all submitted complaints. And would you be surprised if I told you that almost half of the accepted complaints were against legal and regulated casinos! Of course another major issue that we dealt with last year, which we all know and talk about all too well in the forum is players not checking the terms and conditions. Approximately 4 out of 10 complaints were raised as a result of this! So, here’s a few reminders of some things that may help you avoid having to open a complaint 1. Read our review first and scroll down to Casino Details. Here you can information about deposit/withdrawal methods, restricted countries, currencies, withdrawal limits and more. 2. Check the complaints history 3. If you’re taking a bonus from us check the ‘Additional Information’. Anything that we feel may stand out in the bonus terms we will try to add here to help you. 4. If you’re unsure about opening a complaint ask at the forum. You don’t need to mention the casino if you don’t want to but you can tell us the issue and we can advise you on how to proceed. 5. Finally and the most important point of all is to ALWAYS check the casinos terms and conditions BEFORE YOU PLAY. Ten minutes of your time before you register could just be the key to a successful gaming session. You can read more about out annual review HERE. You’ll also be able to read 5 of the biggest complaints we received in 2015. Very interesting indeed. And if you have a complaint you can submit it HERE. Well done to the entire AskGamblers complaint team, your efforts have certainly paid off when we look at what you all achieved last year!
  12. AskGamblers casino complaint service returns $5M to players We like to think we have the best complaints service for players online, and this really is evident in our latest figures! Take a look at the article above to see why you should use us next time you have a complaint! This time last year our figures stood at $2.7M returned to players and now we've reached the milestone $5M, showing our figures doubled in just one year! And this figure is only going to get bigger because we will continue to offer you all support wherever you may need it!
  13. We have another great interview for you today. Meet Kriton Kounelakis who is the Team Manager over at Bwin.Party Partners, responsible for Gamebookers Casino, bwin Casino and Party Casino. You can read the full interview HERE. Find out everything you need to know about the brands and we've also tackled the topic of complaints! It's a great interview and definitely worth the read! Enjoy
  14. Hi darlings You may noticed our great, new article about our complaint system, with stats, list and many other details! Read all about it here - http://www.askgamblers.com/gambling-news/industry/insight-in-askgamblers-casino-complaint-service/ Feel free to comment So far, we published about 3132 complaints and 1762 (over half) are solved successfully! Numbers are also saying that we helped players return about $2.701.808,00 in total! In this article you can also read top complaint posting players, casinos with the most complaints and many, many interesting facts! Enjoy and thanks for your confidence and trust in our complaints system! We are here to help!!
  15. Jorge45

    eCogra

    Hi people. Question to you. Has anyone had there winnings paid out or success with a complaint into eCogra? Just want to see if anyone has had much luck with these peeps
  16. Hello members As you probably know already or noticed, all casinos in our list have their rank, based on Casino Facts mark and Players Complaints! This ranking tool, known as CasinoRank, works automatically and reset/update casino rank and score on monthly basis! This tool is using many different parameters, which we don't have any influence on So, my question for you is - Are there some casinos that deserve, in your opinion, better or worse rank on our site? Don't be shy, count them all, but don't forget to justify your choice and better/ worse mark! Explain it without being subjective, because once upon a time you won something there, or it was your first casino you played at... I'm impatient to hear your opinion
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