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By cocopop3011 · Posted
We just have to be patient ☺️ May contests will be announced Tuesday onwards ☺️ -
@Boss022 Here are the links to AGCCS that you can use - the first is to the Guidelines, the second to the actual Complaint Form: https://www.askgamblers.com/complaint-guidelines https://www.askgamblers.com/submit-complaint Follow the requirements carefully, include as much details, information and screenshots of proofs as you can, then submit the Complaint Form. Good luck! -
But babe, 14 working days from the time you processed it is on or about May 5th but could be longer. Since I have your attention as we await news for May........."your a very bad girl!". ☺️ -
Yes, I have contacted the casino and received responses, but they were generic, unsupported, and clearly template-based. Additionally, I was contacted by phone from Turkey by a person who introduced himself as Elmir. During that call, I clearly explained my gameplay session in detail — I started playing on 17.04.2026 at 21:50 and continued normally without any technical issues until 18.04.2026 at 02:30. I described the games I played and confirmed there were no interruptions or malfunctions during the session. However, when I tried to raise concerns about the operators’ inadequate and inconsistent responses, the call was abruptly ended. There was no follow-up, and I was not given a fair opportunity to fully express my position. Communication has been repeatedly cut off whenever I try to address key issues. I have substantial evidence, including contradictory facts and records that challenge the casino’s claims. At this point, I would strongly welcome AGCCS involvement, as I believe there are clear breaches of Curaçao licensing obligations in this case. We also express our sincere gratitude and appreciation for your attention to this matter and for any assistance you can provide in helping resolve this case fairly. We truly appreciate your attention and for not remaining indifferent to this matter. -
@Boss022 Have you submitted all the above points to the casino and have they respond? If no response from them then maybe it's time to get AGCCS here for further assistance.
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