Hello Ladies and Gentlemen,
I have become a victim of the Curacao Licensed Casino : ZenCasino. They offer a 5€ Free Bonus with a 45x Wagering Requirement upon signup and despite such horrific terms and conditions I managed to furfill the requirements. I obtained 5€ Real Cash, free to use, without any withdrawing limits.
So I used the bonus on the sportsbook. I had a lucky streak during the Europa League and won a total amount of 400€. It isn't alot, but who wouldn't be happy, am I right? So the next day I try to login and my account is blocked. I contact the support of ZenCasino, who tell me they don't know why my account has been closed and the supervisor will contact me personally. Of course nothing happened so far.
Having trust in AskGamblers, I posted a review on the Casino and made a complaint. My reviews get deleted, despite not being against the "posting guidelines". I try to warn other users, but AskGamblers basically rejects it. Now lets go deeper into the case. ZenCasino is posting its own reviews, praising and exaggerating how awesome of an experience the casino is. I will provide screenshots to show you how corrupt they are. They used my transcript from the live chat and made a whole review from it. After showing it to AskGamblers, the answer I get is "that isn't solid proof". See it for yourselves in the attachments.
So my account is closed since 3 days and neither ZenCasino nor AskGamblers are planing on doing me a favor and solving the case. Yesterday I contacted the support once again and asked what is going on. He tells me there is an investigation running, because I bet on manipulated games. Such a lame excuse, let's be real here.
In order to withdraw your winnings at ZenCasino you have to make a deposit of 10€ minimum. So let's see what the ZenCasino worker tells me:
[20:37]
Guest: Yes, but I wanted to actually make a deposit to withdraw winnings
[20:37]
Guest: And now I know that I won't see my money at all
[20:37]
Guest: It's not a serious procedure
[20:38]
ZCteam: I’m glad you didn’t. It would be more disappointment
As you can see. He tells me he is glad, I didn't deposit at all, because he knows that ZenCasino is a fraud and I guess he is well aware, that my account has been closed for no reason. I am truly disappointed by AskGamblers who claim to help victims and I know that you'll ban me like your partner ZenCasino, but that is not how life works. Scamming people is extremely unethic and I hope one day, you'll be victims of a scam too and nobody helps you. It's a disgusting feeling.
So to everyone who reads this. Avoid ZenCasino and don't trust AskGamblers.
