Issues withdrawing at ZenCasino

[iBashkin]

Hello Ladies and Gentlemen, 

I have become a victim of the Curacao Licensed Casino : ZenCasino. They offer a 5€ Free Bonus with a 45x Wagering Requirement upon signup and despite such horrific terms and conditions I managed to furfill the requirements. I obtained 5€ Real Cash, free to use, without any withdrawing limits. 

So I used the bonus on the sportsbook. I had a lucky streak during the Europa League and won a total amount of 400€. It isn't alot, but who wouldn't be happy, am I right? So the next day I try to login and my account is blocked. I contact the support of ZenCasino, who tell me they don't know why my account has been closed and the supervisor will contact me personally. Of course nothing happened so far.

Having trust in AskGamblers, I posted a review on the Casino and made a complaint. My reviews get deleted, despite not being against the "posting guidelines". I try to warn other users, but AskGamblers basically rejects it. Now lets go deeper into the case. ZenCasino is posting its own reviews, praising and exaggerating how awesome of an experience the casino is. I will provide screenshots to show you how corrupt they are. They used my transcript from the live chat and made a whole review from it. After showing it to AskGamblers, the answer I get is "that isn't solid proof". See it for yourselves in the attachments.

So my account is closed since 3 days and neither ZenCasino nor AskGamblers are planing on doing me a favor and solving the case. Yesterday I contacted the support once again and asked what is going on. He tells me there is an investigation running, because I bet on manipulated games. Such a lame excuse, let's be real here. 

In order to withdraw your winnings at ZenCasino you have to make a deposit of 10€ minimum. So let's see what the ZenCasino worker tells me:

[20:37]	Guest: Yes, but I wanted to actually make a deposit to withdraw winnings
[20:37]	Guest: And now I know that I won't see my money at all
[20:37]	Guest: It's not a serious procedure
[20:38]	ZCteam: I’m glad you didn’t. It would be more disappointment

 

As you can see. He tells me he is glad, I didn't deposit at all, because he knows that ZenCasino is a fraud and I guess he is well aware, that my account has been closed for no reason. I am truly disappointed  by AskGamblers who claim to help victims and I know that you'll ban me like your partner ZenCasino, but that is not how life works. Scamming people is extremely unethic and I hope one day, you'll be victims of a scam too and nobody helps you. It's a disgusting feeling.

 

So to everyone who reads this. Avoid ZenCasino and don't trust AskGamblers.

Edited February 23, 2019 by cocopop3011
Edited title, no proof supplied to deam casino a fraud

[cocopop3011]

Okay so you're basically slating us but your post has been approved as you are of course entitled to your opinion. Also this is a good way to get an answer as to why exactly your complaint has been rejected and our admin @ValDes will be along to answer that soon. I can assure you that!

Agree that the transcript from the casino is completely unprofessional and if they actually did say that to me I'd be pretty annoyed too. I don't know anything at all about sports betting so I can't really comment on that side of it. However, there will be a reason your complaint was rejected and Valdes may even give you advise on how to get a new one opened so what I'd suggest you do is wait for his reply.

P.s See you're not banned so looks like you were wrong there

[ValDes]

As usual, will stick to the facts rather than entering into a dispute where there's none. The simple truth is we have rules and guidelines set in place and you must either follow these /just like tens of thousands other AG members/ OR find some other website to suit your demands. 

The facts: 

Your first comment:

Quote

The Casino has a Sportsbook without 5% Fee. Other than that I can not state any positive aspects, as this casino is abusing its Curacao License and is refusing to withdraw winnings.

Administrator randomly bans people for no reason. After winning a few bets and reaching 400€ with my 5€ Free Bonus, I randomly get banned, 
The support team basically tries to be kind, but I guess they do know, that their supervisor is an dishonest person, who tries to scam people.
I believe the reviews about this Casino here are fake, as the traffic on the site shows, that there are barely 30 active people daily.
To the administrator who will answer this and lie about how I was rightfully banned, you know I wasn't, you are a dishonest person, who wasted 3 days of my life and you should be ashamed of yourself. You maybe should overthink your life, as scamming doesn't get you far. If you were a serious casino, you would have a Malta regulated license, but you don't. Instead you're sitting on a Curacao License and anyone who actually wins anything, gets banned - because why not, nobody can do anything against it. People like you make me sick.

Removed of course due to blatant violation of AG Posting Guidelines with the following message: 

Quote

Comment has been deleted due to violation of AskGamblers Posting Guidelines, section Complaints. Please make sure to check all Posting Guidelines here - https://www.askgamblers.com/posting-guidelines

We would like to remind player that in case of having any issue with the casino and if you believe that your rights are infringed, our complaint service should be used instead of casino's review page. https://www.askgamblers.com/submit-complaint-p47. In case that you need guidelines for complaint submission, please follow instructions provided on the video tutorial - https://www.youtube.com/watch?v=bZv4kojNsBo&feature=youtu.be

Kindly submit complaint, in order for AskGamblers Complaints Team to try to help you with your issue, as they are not able to provide any help through review section/s.

Your second review: 

Quote

Support doesn't help the player
Horrible Bonus Terms& Conditions

Again removed for blatant violation of AG Posting Guidelines with the following message: 

Quote

Comment has been deleted due to violation of AskGamblers Posting Guidelines, section Facts. Please make sure to check all Posting Guidelines here - https://www.askgamblers.com/posting-guidelines

You are totally free to share your honest opinion about a casino, but try to support your statements with the relevant factology. Do not underestimate the intelligence of other gamblers by leaving single-sentence comments like ‘OMG, this casino is great’ or ‘This casino sucks big time’.

Keep in mind that one sentence review can not be considered and accepted as genuine review that contains valuable information to other players.

Your third and last review:

Quote

After signing up for the 5€ No Deposit Bonus and playing through the 45x Wagering Requirements, my account gets closed with no explanation at all. Contacting the support doesn't help, because they refuse to help. Can't recommend it.

Finally, your feedback is meeting the requirements and it has been approved - https://www.askgamblers.com/online-casinos/zencasino-review/#review-5c7172756bfe2045588b4567

In the meantime you have submitted a complaint against Zen Casino which has just been reviewed and approved - ZenCasino - Account closed for no reason

Obviously from all the above, you cannot be more wrong about us, so strongly encourage you to change the harsh tone in your opening message and apologize asap. 

Thanks in advance.