cocopop3011

@Icy all screenshots that do not have the casino name is not accepted and the rule is listed on the first page.

@Icy no no the rule is THE CASINO NAME MUST BE VISIBLE, even if this is only in the URL. Players cannot just name the casino. Any screenshots without the name will not be accepted.

Guys can you help Lucus run through the replay steps please.

Wait your underage? @Anand99 And no verification of age was completed before you made a deposit? Usually this is instantly done and your account will be blocked, did you enter your correct date of birth or did you you falsify the information?

@Anand99 what evidence do you have that you explained to the casino you are struggling with your gambling activities and they did not apply the relevant safer gambling tools?

Hello and welcome to the forum. Sorry to hear this happened and I can't see this casino listed in our directory. Out of interest, does the casino have a valid license at all? I agree that you are due a refund of your deposits, I assume you did not need to use a VPN to access the site?

Thanks for the feedback, will be chatting with the team with how it went tomorrow and if I can get more I definitely will Real money screenshots will always be our main contests, but it was nice to have a change.

All looks good to me? I don’t see the 0.65 bet anywhere?

Good to hear you liked it. No I didn’t choose the prize structure on this one they wanted to.

Thank you for your entry, unfortunately it closed at 12pm GMT.

@Potatohead where were you? I think you and your wife were coming? I’ve been waiting

Thanks for the feedback we always appreciate it. And it’s always good to try new things in the forum, what one person will like someone else will hate so I’m very rarely turning down a cash contest for our forum these days

Okay so just reading what you initially wrote again, in terms of finances are you fighting for any repairs back? Were you self excluded and still able to deposit? Or did they not handle your self-exclusion request appropriately? Just trying to gather as much info as possible so you can open a complaint with us, if you haven’t already ready?

I will chase it up for you.

Just to let everyone know this contest ends in 41 minutes, it is currently 11:19 GMT

No games are being excluded for this contest.

Hello and thank you for bringing this to our attention. First of all I am sorry to hear you have been treated like this. Do you have supporting evidence of these emails back and for?

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Please can you tell me which ones are not working and I will check right away for you?

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Ooops, yes!! Too early in the morning for me

For some reason I did not have an invoice for you. I'm sorry about this. I will create it now and send to the finance department to be paid with the rest.

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