cocopop3011

Anything before today will be accepted since this seems to be a grey area that I wasn’t aware of and the casinos are listed on AG as licensed. No one’s screenshots will be disqualified up to today. But these may be some rule changes moving forward. I need to check with the team. I don’t deal with these casinos and their licenses so I need to speak to them before I can decide.

And just to show you, you did not ask me about Wikiluck, you asked me about Winscore? @Blackjax

It never was.

Here -

Show me this on our site please? Because I’m looking at it right now and it’s not blacklisted at all.

Afi has asked me about Wikiluck casino which is not blacklisted at AG and is showing as licensed on our site and other affiliate sites. So I’ve told Afi that I need to speak to the team to clarify what their license situation is before they continue. If we are allowing the casino grace time to get licensed etc.

No that was WinScore Casino you asked about?

Thanks I have just asked. Will let you know when they reply.

He’s not confusing me? The casino is showing as licensed on AG but if the casino is not actually licensed that is a different story and that is what I am speaking to the team about.

Give me the group name please?

Please post your screenshots as soon as you can. I will have to wait to see what our team says regarding why they are now licensed.

This is what I checked Afi and assumed all was good, however I’m assuming our team are not aware the casino is not licensed and I need to raise it with them after 9am. Please just wait until I speak to them about this and I will be reporting back.

Yes, sorry my bad I thought we were only talking about wikiluck. You are fine.

Yes I spoke with the team at the time and they told me these casinos had X amount of time to get licensed so I need to raise this with them again today!

This shows play live? We are talking about Wikiluck I thought?

Will be looking into this today further, I wasn’t aware WinScore still did not have a license. Once I’m at my laptop I will be checking and both of these casinos may be banned from today if they are unlicensed. However, I need to checked the status of Gomblingo on our review pages before deciding. Will update you once I’m at my laptop.

Yes that’s fine.

Is it licensed? @Blackjax & @Flatzem are saying it’s not? I’m on my phone so I can’t check without my VPN. But we should not be listing this casino if it is not licensed so please let me know asap.

In that case, no? How is it not licenced? I need to report this to our team immediately! Are there any more in this group that are not licensed please?

Just checked and all looks good for this one Afi.

Hello and welcome to the casino. Sorry to hear you have been thorugh this awful experience. Yes, from everything you have told us, you would most definitely be owed your deposits back. If you have all the evidence of emails from when you asked your account to be closed that will be vital in helping you get a refund. I understand you do not want to name the casino which is fine, so how can we help you further with this? You can open a complaint, but you do not need to share it here in the forum.

So since they are black listed with us, and if they are still not licenced you would not be able to play there. Have they not got a licence yet?

As long as it’s licenced yes I will allow.

Hello and welcome to the forum. Do you have a screenshot of that term you can post for us please?

I do entirely understand your explanations. And we could have had a case on the basis that the casino kept removing the bonus before it was meant to be removed. However, now you have no balance it is very difficult for anyone to be able to do anything, can you understand that? In a perfect world, what would you like the complaint to achieve exactly since there are no winnings that could even be honoured?