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Lol! They have comments turned off 95% of the time on their telegram (including right now). Probably to stop people from trashing the place when stuff like this happens. -
It also might be about engagement, if you are only using the telegram or whatever for bonus claiming and not contributing they might have an issue with that if their intent is to build a community. I don't use telegram but I assume it's kind of like discord with sub-groups/discussions etc -
Thanks again to everyone weighing in. It’s been really eye-opening to see how common this kind of treatment is. I want to specifically address the point made by @marius1978 about the "bonus ratio" and consecutive deposit rules. I actually went back and read through 24Casino’s complete General Terms and Bonus Terms line by line. That rule is not in there. There is absolutely nothing in their published documentation about a "bonus ratio" or a limit on consecutive bonuses. If they are enforcing a ghost rule inherited from their parent company that they haven't bothered to publish on their own site, that is the very definition of predatory. You cannot penalize a player for breaching a term that does not exist. But honestly, this goes beyond whatever hidden technicality they are trying to use. I want to be clear: I am not trying to get a refund on my deposits. I lost that money fair and square. What I am fighting is the principle and the label of "abuser." Let’s be real about what these promotions are. These Telegram drops and bonuses are not random acts of generosity. The drop I tried to claim literally required a history of 5+ deposits just to be eligible. You pay your way into eligibility. Real money deposits are the price of admission. Abuse of a bonus system requires extracting value from it unfairly. There is only one way a player extracts value from a casino: a withdrawal. Money has to actually leave the building for there to be harm. In my case, not a single dollar has ever left. They happily took my "price of admission," profited off my play, and then restricted me for trying to claim the very perk I paid to access. And finally, we cannot lose sight of the agent misconduct here. Even if we disagree on what constitutes bonus abuse, there is no excusing a support agent explicitly lying to a player. Agent Cassius told me in writing: "Sadly, communication is only possible with live-chat agents." He actively lied to hide their email escalation channels because he didn't want me to file a formal complaint.
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