Please tell me what did you do to get your deposit 

My deposit is pending from last 9 months 

Please help me guys

I'm trying to submit a complaint against Shuffle Casino but the casino doesn't appear in the dropdown on the submit form. Browsing to the Shuffle Casino pages on AskGamblers from Canada also returns "Shuffle Casino is not available in your country."

To be clear, that message is coming from AskGamblers, not from Shuffle. Shuffle accepts Canadian players. I registered and have been playing from Canada, the site is fully accessible here, and Shuffle themselves approved my address verification using a Canadian proof of address. They have also already paid me one withdrawal without issue. So this is not a case of a casino being blocked in my country.

I've tried a different browser, incognito, and mobile data instead of Wi-Fi. Same result each time.

The complaint itself is straightforward: a withdrawal requested on 28 August 2026 is still showing "Pending Review." My account has completed every verification stage Shuffle asked for, including ID, proof of address and a liveness check, each within minutes of the requirement appearing. Support tells me it's with the Compliance team and that they have no visibility into it. I've emailed support twice with no response.

My question is whether the missing dropdown entry is a geo-filtering issue on your side, or whether AskGamblers doesn't accept complaints against Shuffle from players in Canada. I'd rather know now than keep trying.

Thanks.

I've asked can they tell me what the issue is so we can resolve it, they say my account seems verified and good to go. Just wait. I've contacted them 3 times now and get nowhere.

The time I tried to withdrawal before this after a month of the same issue and have to and got then to just reverse it in frustration and ended up just spinning it away. Before that tho I had no issues.

What is there to do but keep waiting and have faith? 

After I maybe get this withdrawal I don't thinkb I'll use then again as other sites have better promos and instant withdrawals I don't know why they don't get on par with them.

I didn't know if it's against rules to oust the casino I having issues with lol so I tried no not name them

I am a new Bovada customer. I deposited $5,000 of my own funds into my account and placed wagers normally. Through my wagering activity, I increased my account balance to approximately $18,000.

I subsequently requested a withdrawal of $9,500. Shortly afterward, my account was disabled, and I am currently unable to access my account or my funds.

I have already completed the identity and account verification that was requested. The original $5,000 deposit was made using my own funds and my own payment method, and all wagering activity on the account was conducted by me.

I have contacted Bovada Customer Service several times to understand the status of my account. I understand that they may not be able to disclose certain internal security or compliance information. I just want to access my funds and someone can help me here? Thank you!

I've asked for refund of all deposits from the first self exclusion request but they have rejected this as i didn't fill in the form. The self exclusion form only lets you exclude for 1 month also! Any help what to do next 

My account is 1443305859

The account is old and in the red.
I almost always lost, but on 21.06 I made a live bet on the world Championship "Germany-Côte-dIvoire" The victory of the Germans after the 90th minute for the coefficient 11.5.

The bid is $200.The prize is $2346. (I'm attaching a screenshot)

 

After the bet was calculated, I started to keep betting.
After a while, my winning bet is recalculated with a coefficient of 1.for what?For betting on the World Cup?

The balance becomes about 1300-1400$ and I am not allowed to place bets.I can't log in to my account right now.

I passed the verification, provided all the documents and received a reply - "Hello,
We would like to inform you that we have decided to terminate our cooperation with you, and all requests from you regarding the blocking will be ignored."

They just closed my account and stole all my money, let me remind you that the account is in a big minus, I made more than I withdrew during the entire game.
I can't log in to my account right now, and no one is answering my mail anymore.

Please put this casino on the blacklist.I can't log in to my account right now.

I am posting this publicly because Shuffle.us has closed my account, withheld approximately $48,000, accused me of wrongdoing, and then effectively cut off communication without providing evidence or a meaningful opportunity to dispute their decision.

Here are the basic facts:

On July 15, 2026 I deposited approximately $10,000 of my own funds into my Shuffle.us account. I was playing base spins with my deposited balance, no bonus funds and no bonus buys were involved.

I accumulated a balance of approximately $48,000 and initiated a redemption/withdrawal.

Instead of paying the withdrawal, Shuffle ultimately closed my account and stated that I had engaged in “third-party manipulation/exploitation” involving the game Zeus’s Thunderbolt.

That is an extremely serious accusation, yet Shuffle has not provided me with evidence showing what I supposedly did, what specific activity violated their terms, or how they determined that I personally manipulated or exploited anything.

I did not manipulate the game, use software to interfere with it, or knowingly exploit a vulnerability. I played a game that Shuffle itself made available on its platform.

Shuffle subsequently removed the game, but that does not explain how a player who simply played the game is responsible for an alleged defect or vulnerability in software offered by the casino.

What makes this situation particularly concerning is that Shuffle is not simply refusing to pay winnings. They are also retaining approximately $10,000 that I deposited myself just before playing. That was 1 deposit and is not the sum of all my deposits.

Even if Shuffle genuinely believes there was an issue with the game, I do not understand how that gives them the right to confiscate my original deposited funds without demonstrating that I committed fraud or intentionally participated in an exploit.

I have repeatedly attempted to obtain an explanation and resolve this directly. Instead, my account was closed and meaningful communication stopped.

I am asking Shuffle.us to:

1. Provide the specific evidence supporting its allegation that I personally engaged in manipulation or exploitation.
2. Identify the specific transactions, wagers, or conduct it claims violated its terms.
3. Explain the basis for confiscating my original approximately $10,000 deposit.
4. Provide a complete accounting of my balance and disputed funds.
5. Pay the approximately $48,000 owed, or at an absolute minimum immediately return my deposited funds if Shuffle continues disputing the winnings.

A casino should not be able to accept a player’s deposits, allow the player to wager on a game offered on its own platform, refuse a substantial withdrawal after the player wins, make a broad accusation of “exploitation,” close the account, keep the money, and then stop communicating.

If Shuffle has legitimate evidence that I intentionally manipulated its platform, I am asking them to produce it.

If they do not, they should pay the funds they are withholding.

This is unacceptable and should not be allowed!!!

I’m seeking advice or help from the community and moderators regarding a backend cashier system issue with Ignition Casino that left my account with an unearned negative balance.

Summary of the Issue:
On August 21, 2026, I initiated a single $157.84 Bitcoin deposit to play 777 Deluxe. Ignition's cashier system provisionally credited my playable balance immediately. However, when the actual blockchain transaction confirmed moments later on the backend, Ignition's cashier failed to reconcile it with the provisional session. Instead, it registered as a second incoming deposit, silently double-crediting $157.84 to my account mid-session.

Days later, an internal audit caught the unbacked double-credit and placed a $157.84 negative balance adjustment on my account. 

On an August 29 live chat, Support Supervisor Zak explicitly reviewed the transaction logs and confirmed:
1. Strictly ONE transfer was ever sent from my external wallet.
2. The duplicate credit was caused entirely by an internal timing delay in Ignition’s automated provisional cashier system failing to pair the incoming confirmation.

Why I Need Help:
Holding a player financially responsible for an automated software timing lag that occurred silently during active play is unfair. 

Because Ignition Casino isn't listed in the direct complaint drop-down menu on AskGamblers, I am posting here to ask:
- Has anyone successfully escalated a provisional cashier timing error with Ignition management?
- Can any AskGamblers reps or mods offer guidance on how to get senior management to review Supervisor Zak's August 29 chat transcript for a courtesy waiver?

Any advice, moderator assistance, or thread exposure would be greatly appreciated!

I would like to file a complaint against ignition casino and not sure how on this site ? 

Thanks 

I recently reached out to Bovada Customer Service and made a joke in poor taste that resulted in them disabling my account. When speaking to the customer service rep, he was just copy and pasting the same response so I jokingly said, "Ok I guess I will just jump off a bridge then." I closed the live chat and thought nothing of the comment.

I go to log in later that day and my account is now disabled. I reach out to customer service live chat and they are clueless and not even remotely helpful. One of them said my account was disabled "Due to end of business". Another one said my account had been closed for some time now (it hadn't even been 2 hours lol).

With the live chat not being useful I wrote an email to the Bovada support. They tell me to reach out to the live chat lol.... so I do. They say I can't request my account to be unlocked until 72 hours after it's been locked. Which seems iffy and not true but what can I do.

Has anyone had their account disabled and been through something similar? Any insight or tips would be helpful. I still have a lot of money on that disabled Bovada account.. Can they just do this?

I would like to make public what happened to me in relation to AmunRa, because I believe it is important for other players to see how my case was handled.

I had a significant withdrawal pending with AmunRa. I was waiting for the withdrawal to be processed, but the process took longer than expected. During this time, I did not feel that I was receiving clear and adequate information about what was actually happening.

I experienced several issues with AmunRa’s communication during the case. In their subsequent response, they themselves apologized for the “incomplete information” provided and for the frustration caused by the waiting time.

I want to make one thing absolutely clear:

I ultimately cancelled the withdrawal request myself. I do not dispute this, and I am not claiming that AmunRa cancelled it.

That is not my complaint.

My concern is the circumstances, communication and information that preceded my decision to cancel the withdrawal, as well as the way the entire situation was handled afterwards.

AmunRa’s current position is that because their system shows that I cancelled the withdrawal myself, they are unable to refund the amount.

However, I still have serious questions regarding the communication throughout the case, the handling of the withdrawal, the contact I had with the VIP manager, and the circumstances surrounding the fact that I continued playing during this situation.

I do not want to distort the story, which is why I intend to provide the evidence as well: the conversations, AmunRa’s responses, and the timeline of events.

I am not claiming that I am right about everything. I simply want the entire situation to be viewed in its full context.

AmunRa’s own response shows that they apologized regarding the communication and the information provided during the process.

What I would like to understand is:

If the withdrawal process and the information provided to me were handled appropriately, then what exactly happened during this case, and why did the situation reach this point?

I will present the available documentation chronologically, while redacting personal and confidential information.

I am not trying to threaten anyone, nor do I want to make any false allegations.

I simply want people to see what happened and make their own judgment based on the evidence.

   I immediately went at looked at transactions where I had a pending withdrawal for 5050 Bc coin and a C wallet attached to my account. I immediately removed the wallet and went looking how to change the phone number since that's how my account was compromised. I use Google to login, no kyc but it's an old account maybe 4 years old, only recently played in the regular the last 6 weeks or so since I gave up on another well known casino. 

    There's was no cancel option on the withdrawal but it was processing. I clicked the solscan link and it went to a transaction not found screen ( withdrawal not sent) 

  I went to live support and hurriedly typed out what was going on. , closed support chat and went looking for more ways to cancel this withdrawal and secure my account. Not 1 minute later I went back to live support to see I typed something like ( it's fine now I figured it out) At that point I switched to all caps and repeatedly said I'm hacked, their still logged in , cancel the withdrawal etc. ( I have live support chat transcripts and screenshots) 

  Live support twice seen what they thought was me say everything was alright until finally the 3rd time I got someone on their they advised me I can request to lock my own account and go for recovery. It's a no brainer it's my account, no one has ever used it and sure lets lock it. So they did. Recovery team sent me the email requesting proof of transactions including screenshots of my wallet etc. no problem 80% of every deposit I ever made and the 1 withdrawal I ever had all came from my same exodus account. 3 hours after I sent that in I get an email saying my withdrawal of 5050 bc coin was successful. Smh 3 hours later....

    So now I got that out it's been 2 weeks and haven't heard anything at all back. Should I log into a 1 time account and hit up live support?  Should I email them ?(I read from others it tends to slow the process down when you bother them) And once my account is restored will they replace the 5050 bc coin that was withdrawn 3 hours after they locked my account for me?  

  I'm in no way complaining I'm asking others knowledge or experience and I also read there's a Staff member of Bc here that has helped others in the past might see fit to help a very grateful fella get his account back. Even if they don't replace the withdrawn funds I still should have a decent weekly and monthly bonus to play with. 

  I'm a grandpa, I play these games for pure enjoyment, not expecting to win just to have my 7 or 8 or maybe 20$ let me play for a few hours and unwind after a long day at work.  Shoot it's much cheaper and safer then going to a brick and mortar casino and honestly more fun.

   Sorry to anyone who actually reads this and thank you to anyone who does, Joe

I am submitting this complaint regarding a rejected withdrawal from my Megapari account. 

* Megapari Account ID: 1759809023
* Date of Request: 21.08.2026 (07:34)
* Withdrawal Amount: 16,000.00 KES
* Payment Method: Electronic / M-Pesa

Details of the issue:
I recently requested a withdrawal of 16,000 KES from my Megapari account, but the transaction was rejected. I have attempted to process my winnings, but the payout keeps failing without a clear resolution from support. 

I kindly request AskGamblers to intervene and help me get my withdrawal processed or clarify the reason for the rejection from the casino. I have attached a screenshot of the rejected withdrawal details from my account below.

Thank you,
Benard Kiprotich 

I’m looking for recommendations for reliable online casinos that are available in Brazil. 

Would appreciate hearing about your personal experiences and which casinos you would recommend or avoid.

Thanks in advance!

I have been playing on DepositWin for some time and wish to share my experience regarding serious technical irregularities which strongly suggest unfair practices.

Here are the main points observed:

• Bets recorded well beyond the limits set by game providers (for example, a game limited to €15 per spin shows bets exceeding €1,200 per second in the logs).
• A sudden and unexplained drop in RTP during tournaments, without triggering the expected bonuses or free spins.
• The detection of an uncertified third-party API, acting as an intermediary between the platform and the game servers, which could manipulate balance data.
• Algorithmic restrictions preventing significant gains or the balance rising beyond certain thresholds.
• An opaque legal change, moving from a Curaçao license to an entity in Costa Rica regulated by a rather opaque authority.

I documented these facts with logs, antivirus alerts and console captures, but management downplayed the problems by talking about display bugs, offering only financial compensation without addressing the causes.

I have forwarded all this evidence to the suppliers and relevant authorities.

Recommendation: Exercise caution and choose online casinos that are better regulated and more transparent.

If needed, I can provide anonymized technical details in a private message.

Posting this so others can avoid it. I've verified this directly with the real company whose identity is being misused, and I have full documentation.

THE CONFIRMATION: Flipduel's Terms of Service claim it's operated by "Famagousta B.V." (Curacao Company No. 152449) with a pending Curacao Gaming Authority license (OGL/2023/155/0098). I looked up that company directly in the Curacao Chamber of Commerce registry and contacted its actual, legitimate corporate director (eMagnus Curacao B.V.). Their legal department confirmed in writing:

• Famagousta B.V. has NO relationship with Flipduel whatsoever
• They never authorized Flipduel to use their company name, registration number, or licensing details
• The Curacao Gaming Authority already issued a public warning (July 20, 2026) about other fraudulent sites doing the exact same thing — stealing real companies' identities to fake legitimacy

In other words: there is no real licensed operator behind Flipduel. The entire regulatory identity on their site is fabricated.

THE MECHANISM: Flipduel runs a standard advance-fee structure disguised as account verification. Once you have a balance and try to withdraw, support introduces a new "final requirement" every time you pay the last one — a "verification" deposit, then a "wallet error" deposit explicitly framed as the last step, then, after that's paid, a brand new "VIP status" deposit demand.

When directly challenged on where any of this appears in their own Terms of Service, support agents admitted in writing — across multiple agents, multiple dates — that these requirements don't exist in their policies and that the information given was false. They demanded the payment anyway. 9 separate withdrawal requests, across both bank card and crypto, were all cancelled.

ACTIONS TAKEN — full paper trail exists for anyone who needs it:

• Fraud report filed with Banxa (the licensed money transmitter used for funding)
• Complaint filed with the Florida Office of Financial Regulation
• Complaint filed with the Curacao Gaming Control Board (updated with the eMagnus confirmation)
• Report filed with the FBI's IC3 (Internet Crime Complaint Center)
• Written demand sent directly to Flipduel's support email

I have complete, timestamped screenshots of every support conversation referenced above, including the written admissions, plus the eMagnus legal department's confirmation letter. Happy to share with anyone building their own report or doing due diligence on this site.

If you're currently going through Flipduel's "verification" process or being asked for a further deposit to unlock a withdrawal — stop. There is no real payout on the other side of it.

Deposit wallet address used by this operation, for anyone tracking or flagging it: bc1qx9q2tf7m3639h2l5qujw7dkfa6y6ve2c77l69t

Asked selfies about 10 times, videos, videocalls, all answered correctly and they still decided to just block my account and refuse to pay me anything back. Total scammers, avoid this place at all costs. 

They don't even give you an answer why they don't pay, just say your videocall did not pass and they move on to the next victim. AVOID AVOID AVOID, BIG RED FLAG

I have won  $29.8k USD at betco.ag

I have deposited and withdrawn alot from this casino before over the last couple of years. They have paid me on my last withdrawal $10k usd just weeks ago.

Now my recent biggest win of $29.8k they are telling me the software provider is carrying out a routine audit / review of my win due to my activity.

I have not used any bonus, it was all won with my money on live roulette.

It has now been 10 days since I instructed them to withdraw my money and then them telling me its now under review.

Im getting nowhere with their live chat they just keep telling me no updates and nobody is responding to my support emails either.

Usually withdrawals are same day it's requested within hours processed and recieved.

Any suggestions or help welcome?

Thanks