WinBeast Casino stole €13,500 after withdrawal approval

[Tinkerbell1970]

I am filing a formal complaint against WinBeast Casino regarding the unjustified confiscation of my winnings totaling €13,500.

I fully completed the wagering requirements of a bonus, after which I continued playing with my own real funds. Following this session, I completed the KYC verification procedure. I received an official confirmation email from the casino stating that my account was successfully verified and that my withdrawal request was officially "Approved".

Shortly after this approval, the casino reversed the payment and confiscated my entire balance of €13,500, sending a vague email claiming a violation of their Terms and Conditions without specifying any actual rule or providing any proof of wrongdoing.

Since my account was explicitly verified and the payout was already approved, the casino has no legitimate grounds to withhold my money. I have screenshots of the verification approval, the withdrawal status, and the subsequent confiscation mail. I kindly request your mediation to help me recover my legitimate winnings.

[Afi4wins]

@Tinkerbell1970 Hi there and welcome to the forum.

I am restricted from accessing the casino, so please elaborate if you had won from a deposit+bonus, and if so, what is the capped allowable withdrawal amount stated in their Bonus Terms?