hinsonwayne09

account was flagged for a multiple-account policy violation (Section 4.2). This was completely accidental and occurred because I accessed the platform through various official promotional avenues, including Instagram ads, email marketing offers, and internet links. Clicking these different ad links opened the casino across different mobile browsers, which automatically generated an accidental secondary tracking profile when utilizing the Google single sign-on (OAuth) option. I have never intentionally created multiple identities or attempted to abuse platform bonuses, and I am the only person using my home network. A Mega Bonanza live chat representative named Jenn explicitly confirmed my active, redeemable balance of 585.31 SC in writing right before my access was cut off. I have co-operated fully, submitted a formal Compliance Appeal and Final Escalation Notice to their support team, but I have been completely stonewalled. Low-level support agents Karen and Natia have locked me out and refuse to provide a path to standard identity verification (KYC) or release my funds. I have attached absolute screenshot proof of the live chat agent admitting to the 585.31 SC balance, as well as their email refusal. Desired Resolution: I want Mega Bonanza to delete the accidental, empty duplicate profile, reinstate my primary account, allow me to complete standard identity verification, and release my 585.31 SC redemption.