pinnit2015

Could be worse - poor suckers at Posh casino have to travel across the space time continuum to receive their ‘cheque’. No Trustly?

Whatever you do, just keep it off you're main bank account or you'll be sweating profusely explaining to Mr Mortgage what a Videoslot is, or Who is Mr Superplay?

Be grateful that it may remove any temptation to play with said casino

I'd hope it wasn't a random draw - for screenshots, especially on x times bet, it is fairer to go award high to low - I'd be raging hitting a big multiplier and the guy with a 101 X won

A betsoft and a quickfire! *faints*

I can't take part as no UK licence but, being nosey: slots in which you can accumulate bonus rounds at a big bet, and then get a larger multiplication for the smaller ones are excluded - would it not be better stating which slots are excluded? From a layman's point of view I've no idea what that means. Is this the same as closing bonus rounds and then opening them up when on real cash? Vagera? - is this even a word?

In fact, looks like the date is the last date they/you transact with you/them. If so, this is the inherent conflict between some pieces of legislation - privacy/data protection v's showing compliance at al.

Oops....Taken from the AML guidance Only question is: is the data the transaction is complete taken as your deposit which triggers the first KYC? If it's the date the relation ends then that'll hardly ever apply as most people don't close the account... You must keep your records for five years beginning from: the date a business relationship ends the date a transaction is completed

What may be interesting is the issue of consent in GDPR and how this fits in with current casino practice. For Local Authorities in the UK for example, they can no longer rely on 'consent'. Basis being that, because there's an imbalance in the power between a LA and individual, it can never freely be given. Hence, the key thing now is proving the legal need for it to perform duties. Casino would probably have that with AML and licensing regulations but there is an argument that once it is reviewed and approved, there is no need for them to hold it. That's my view. Think of people registering with 20 casinos, 20 places holding sensitive data, think of increased cyber attacks and how some places probably don't invest that much in their security side of the house. Would you feel comfortable in them holding this is some cloud based banana jurisdiction? Even in the UK Maybe a casino rep would like to cite us in on their retention and disposal policy? I don't know if there's a legal requirement to hold this info for 6 years etc.

There was a poster a few months ago who raised the question of 'they didn't allow a 24hr cooling off period' as part of his 'complaint' Interesting that in the LV case: The gambling operator also allowed 413 previously self-excluded customers to gamble “without speaking to those customers first or applying a 24-hour cooling off period before allowing them to gamble,” according to the UKGC. Also, LV blamed affiliates for some of the marketing errors. Well here's a tip - manage your affiliates better I was talking to a casino affiliate manager once who stated that, when i complained his affiliates were spamming me, that 'we are not the same as the affiliate'. Aka - it's not our problem. I don't know what i was more shocked at - his blase attitude or the fact that he didn't even know what his job was.

What’s the regulators view? Eg. They check, are satisfied that all kosher. If they delete it and then have a management sign off is that sufficient, or will the regulator ask for ‘evidence’ of the documents?

It's the same OP who posted about 888 months ago and didn't answer any questions on it. Presume he just likes feeling scammed.

Gutted it's ended - hopefully something will go wrong again

cheers... I noticed that my last one is only the amount requested so it’s come to an end! I think I must have had 500 quid extra in total for my withdrawals last year :-(

Ok, I wasn't going to post this until I was going to either stop using the casino or if the below stops When i make a withdrawal i noticed that i get 'extra'. Eg. on a 100 quid withdrawal i will receive approx 103 in my account. On my statement it shows: 100 quid out - 100 quid in VJ account 103 quid in bank - 100 plus a 3 quid ish 'foreign purchase fee' I could understand if i was 'purchasing' with a foreign currency eg. when i made a 100 quid deposit it cost me 103 quid, but it doesn't - it's 100 for 100! This has meant that for the last 2 years i've basically been receiving 2.5 ish per cent on top of my withdrawals I asked VJ about this and they said 'Nope, it's 100 from our account' and my bank said the same thing - so i continued as i was! Has anyone else noticed this? VJ has said that they send my withdrawals in GBP. It has however come to an end as i noticed my last withdrawal had no 'foreign purchase fee' top up I'm pretty sure this has been an error on RBS's side that looks like it's sadly been corrected.....Anyone else?

I have nothing against them either but when you're concerned your withdrawals gone awol being told 'We've checked planet Odd and we can't can't see anything wrong pal', probably isn't the best form of CS IMO Pretty sure at the start they had Sunday 3 quid spins at one point? I do like their bonus system though and how cash/bonus are allocated so i will take their deposit matches that come around once every 3 years.

I used to like Casumo but their marketing peeps etc have seen them go way downhill.... What's also annoying is that when you are genuinely annoyed and are on their chat they start that ' Heyyyyy Buddyyyy....'

You ever have one of those days where everything just annoy you? Vera John - despite my card not expiring until the end of the month, they allowed me to deposit (which is fine, it's still active). Did OK in DHV. But they won't allow me to withdraw back to it. Email in - can you send your new card. Er....i don't have it yet. Ok. Bank Transfer. Can you send a full bank statement? Me - no, why do you want the entire statement, you're not getting that. Why are you allowing me to deposit from a method and then tell me i can't withdraw to? Absolutely no sense. It's now going to sit there until RBS send me out a new card. Which brings me onto.. RBS - asked them when will i get a new card. Told DAYS possibly before it expires. Great forward planning. Told them - just order me one now. Them - why is it lost/damaged? Me - no, I just want one that doesnae expire in 3 weeks. Them - we can't do it unless lost/stolen. Me - ok, it's damaged, i snapped it in half just there now. Can i have one?. Yes - but it may take 2-3 weeks. Who is delivering for you - carrier pigeons? Casino Room - oh...a 100% bonus, they don't come often!.....wagering at 100. What the actual...your marketing folks are either severely out of touch or you're so greedy the 4% house edge just isn't enough. And don' t start on their 'bonus games' - what is this , 2007? Another casino - 100 quid deposit not credited. Told to wait two days. Not an issue as it'll be sorted, but very frustrating. And that's before i even go onto my claim of 'wrongful Self Exclusion' of another casino (case pending) that's proving to require a forensic investigation. I think I'll just go and droll over the lovely Aya Cash in You're The Worst on Telly.

I'm surprised they were given a UK licence. Something in my head said there was a linkage to Oceanbets somehow (can't remember, maybe wrong) Don't win a progressive; capped. It's not their money Better places to play. Why not go through the complaints process etc?

Having said that... look at TSB over here at the moment and they have a multi million pound cyber unit :-)

Well they’ve got until the 25th May before the fine hammer comes into use. As wary as I am about GDPR I remain in two minds what will happen. This years flash in the pan or will see serious improvements to data management. Whether that’s because the fear of a multi million quid fine or not (incidentally only one company in the UK came close to a maximum fine-Talk Talk) so I think all this talk of 20 million euro fins is a bit of bluster. If they’re smart they’ll use it and means of improving. Let’s be honest, if a casino has such a blase attitude to your data, what else do you think they don’t care about ;-)

I've a hunch that max bet was breached. Hardly warranting the term scam. Those devious casinos, with their max bet pop ups.

Lord no, I'm not that left wing or slot hating Must check actually because I've not been getting a lot through my RSS feed....

Found this on Sky Bet: You may be unable to withdraw to a Tesco or a Metro Bank Mastercard as some card issuers prevent us paying out funds to their cards if the 3DSecure scheme wasn’t used when originally depositing. Due to issues with presenting 3DSecure on a mobile device, if you deposited funds from your mobile you may not be able to withdraw. This is in addition to cards being issued in restricted countries etc

Sounds about right....Leovegas one time kept telling me that i'd to withdraw to my CC and i kept saying 'they won't accept it!' and then got same email...'please re request to bank' D'oh told you Mr Lion..... I know for example that withdrawals to my Tesco Card are allowed and go through in minutes but not Cap1...wish i could remember why some can and some can't