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    cocopop3011

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    Everything posted by cocopop3011

    1. cocopop3011
      Okay enough is enough! I believe you have already been given help. Hurling abuse against members who are clearly trying to help is not acceptable and this topic is now closed. I suggest you take the advise of the casino and take this to eCogra should you wish to continue the matter.
    2. cocopop3011
      What more do you want us to say?
    3. cocopop3011
      Nope haven't tried any of these! So would Playson be in your top 3?
    4. cocopop3011
      I think you'll find Kev I've been extremely consistent, it's your lack of proof and the emails from the casino that was inconsistent. Thanks for jumping in Afi - I believe this subject is now closed with that perfect explanation.
    5. cocopop3011
      Oh, when you said agonzing I thought you meant you didn't like it!
    6. cocopop3011
      Okay Kev. Well you let my motives worry you dear if that's what you think. I sided with you originally because you said you used the same email address (even though yes I originally missed this). At that time you had told us that the casino were not replying. I contacted the rep to come here and explain to you why your winnings were confiscated because you said you had not got a reply to your emails. Now you've shown us emails of the casinos explanations as to why your winnings have been confiscated. Our rep cannot change that as the matter has been closed. If you think you are due your winnings because you used the same email address then take it to eCogra. I will again email our rep and ask her to come and explain as to why this was allowed to happen. But you have not given any evidence to prove that you used the same email address. So what exactly do you expect me to do! I don't need to explain myself anymore than I already have and if you continue to speak the way you have in your last post this topic will become locked
    7. cocopop3011
      Well yes you are wrong Kev, because the thing is you didn't tell us about these emails at the start of the thread. You said and I quote.... This is why I asked the rep to get involved as you said they do not reply to emails. If you had posted their emails in your original thread I wouldn't have turned to our rep for help. The fact of your email address being the same is obviously still unanswered but again there's no supporting evidence or mention of this in the email. I'm not excusing the casino at all, I am actually completely biased and if I think the casino is in the wrong I'll say just as I'll say if the player is in the wrong. With your case I really don't know because if you did use the same email to register two accounts I physically don't know how this is possible. And maybe it's this you need to raise with customer support. The fact your winnings have been confiscated is because you have two accounts, there's been no explanation as to why the casino allowed you to use the same email address so why don't you raise this issue with them
    8. cocopop3011
      I haven't changed my mind, but if this is the decision the casino has given Kev there isn't much we can do to change it since they said they aren't willing to change their stance on this. There's nothing more our rep can tell you. I you have proof that you used the same email address that their system did not pick up then I believe you could take this to eCOGRA. Have you asked the casino why they allowed you to register two accounts with the same email address since it is impossible to do as my screenshot proved?
    9. cocopop3011
      Aww I'm gutted for you Kev Maybe take it to eCogra and argue that you shouldn't have been allowed to register using the same email address and try to get your deposits back, but your winnings are definitely out of the window here mate. Regardless of whether or not this was an accident, the stance on duplicate accounts will never change.
    10. cocopop3011
      You don't like it? I played it and thought it was okay however I really wouldn't be able to offer a proper review on the game since I haven't played it enough.
    11. cocopop3011
      You can't change the amount of lines you play with but if you play with the full max lines this wouldn't be a problem anyway. Are you new to the game or has it always been a favourite?
    12. cocopop3011
      Okay let us know how the withdrawal goes, congrats on your winnings. 7-10 for approval is awful long but as long as you get your money in the end who cares.
    13. cocopop3011
      Okay good luck!
    14. cocopop3011
      Puzzling indeed. I'll chase this up Monday if we don't get a reply before then.
    15. cocopop3011
      Not your laptop dear it seems the t&c link just doesn't work!
    16. cocopop3011
      Damn that's me out when it comes to advice, I don't play games from any of these softwares YES YES YES!! There will almost definitely be a max bet clause in the terms, please check again. Don't guess it it's not worth the risk, if you go over that your winnings will definitely be confiscated. If the casino has live chat ask them if they don't read the terms again until you find it
    17. cocopop3011
      So lovely to have you back I've really missed you Blondie! Glad to hear things are picking up for you, can't wait to see you posting again.
    18. cocopop3011
      I'm struggling to see how you could register using the same email address. The other details as you mentioned are not tracked during the registration process but the nickname and email address always are.
    19. cocopop3011
      Aww thanks agambler, of course we always love to hear that kind of feedback Maybe we'll start seeing some of your screenshots soon??
    20. cocopop3011
      I guess we really have to see what the rep says as there's definitely conflicting information here. If we don't get a reply tomorrow Kev I'll chase it up again for you. Things like these take time, so a little patience please.
    21. cocopop3011
      I've just pretended to want to sign up again using the email address I already have registered at the casino and it doesn't allow me as the picture shows. So this really boils down to whether or not you definitely used the same email address?
    22. cocopop3011
      Actually Afi you just spotted something which I completely missed when I read his post! I completely skipped the 'email address' bit So hang on - Kev you definitely used the same email address?
    23. cocopop3011
      Kev you have to give it time please, I've already been informed that help is on its way.
    24. cocopop3011
      Excellent! Thanks for letting us know! Congrats on your winnings.
    25. cocopop3011
      Quick question - can you convert this win from BTC to EUR or USD so we know what we're working with. If you going to do the max betting just make sure you are absolutely clear what this amount is when playing with a bonus and make sure you never bet any more. Also which casino are you in so we could suggest some games, or if you don;t want to say give us the providers
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