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    cocopop3011

    Administrators
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    • Posts

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    Everything posted by cocopop3011

    1. cocopop3011
      Are you from the US as well? Which ones have you tired already? Here's some great advice above that was said earlier in the thread.
    2. cocopop3011
      Welcome to the forum, glad to hear you enjoyed this topic.
    3. cocopop3011
      Who knew there were so many high rollers about!
    4. cocopop3011
      Yeah I wondered how it worked with withdrawals to a CC. I actually didn't even think you could have a withdrawal to a MasterCard CC. Bit of a blow really winning say £500 and it just gets taken of the CC balance.
    5. cocopop3011
      Hear, Hear! Maybe you can catch a flight to Wales and give me some lessons?
    6. cocopop3011
      Good luck with your complaint and be sure to keep us posted!
    7. cocopop3011
      Sorry guys I meant to write that is an UNACCEPTABLE timeframe, not an acceptable timeframe.
    8. cocopop3011
      Oh really? I'm quite surprised that Casumo is taking that long to get back to you to be honest. That is definitely an acceptable timeframe, right @pinnit2015
    9. cocopop3011
      For reference, how long have they been "waiting" for a team member to review the account? If it hasn't been that long maybe it would pay just to give it maybe another day or two first?
    10. cocopop3011
      Correct! As above. On my Credit Card any payments I make off my balance will show as a minus. So, for example if I made a £60 payment off my balance it would reflect as -£60 on my statement. If I had deposited at the casino using the CC and the same amount it would reflect on my statement as £60 (no plus or minus, just the amount). Also credits to the account are usually highlighted in green in my experience. I hope that helps.
    11. cocopop3011
      Hi, Sorry for the late reply on this one. Could you give us an update on the withdrawal? If it still hasn't been processed, is this your first withdrawal here?
    12. cocopop3011
      Can you reveal which casino is? Also can you let us know which payment they are holding? Have you just made a deposit?
    13. cocopop3011
      Please make sure to keep to English in this part of the forum.
    14. cocopop3011
      Guts was in my top 5 at one point, I really don't know what happened to them.
    15. cocopop3011
      Hi and welcome to the forum! I've edited your title, I hope you don't mind! SOW back to 2016, Geees that is a tough one. So have you actually managed to supply the casino with the proog from 2016 and they're still not happy with how you've had the income to play or is it that you're struggling to date back that far?
    16. cocopop3011
      Both you and the casino have been in the wrong in this case - two wrongs do not make a right. Just explain to us why you think you should have your winnings? Because you know full well and admitted right from the start that you did not read the rules.
    17. cocopop3011
      Standard for a casino to do extra checks on a withdrawal so big. Nothing new there. Should the casino have picked up on your country before hand? Absolutely, you should not have been able to make one let alone two withdrawals. Should they honour this withdrawal? In my opinion NO. Bottom line is, you lied in order to play. Sorry I know that’s not what you want to hear, Id love to see you get your winnings I really would, it’s not that I’m siding with the casino but you blatantly and even admittedly broke their terms, how can you honestly expect them to pay you? And I do agree with the comment above, Hopefully the agent at the casino Olle mentioned will now learn from their mistake as well as you!
    18. cocopop3011
      Evening all, hope you are enjoying your weekend. So, Betsson have acquired the four casinos Rizk, Thrills, Kaboo and Guts! What do you all think about this move?
    19. cocopop3011
      ???
    20. cocopop3011
      How exactly do you expect us to help you? You are in breach of their terms and conditions! The rep has already admitted fault on the casino for allowing the first withdrawal, their bad! Just because of that they’re not going to let you carry on breaking the rules. I honestly don’t know what you expect AG to do to help you here? And If I’m being frankly honest, I agree with the rep that you should now be happy with the 18K profit and leave it there. Would I be gutted if this was me? Absolutely! But sometimes you have to accept when you’re wrong and you are in the wrong for not reading the terms and conditions which you stated you didn’t do at the very start of this topic. If u had read the rules you wouldn’t even have the 18k profit because you would never have played.
    21. cocopop3011
      Yeah I think he said the winnings have already been denied anyway.
    22. cocopop3011
      I can assure you we are in no way related to BitStarz, you’re just trying to find fault. I will tag @ValDes to help you further with the complaint but I’m not sure you even have grounds for complaint since you’re in clear breach of the terms and conditions. However, Valdes can clarify this better than me. Please be patient and await his reply and be mindful of the forum rules in your future replies.
    23. cocopop3011
      Thanks for sharing.
    24. cocopop3011
      Ahhh, sorry guys! Hopefully the next one will be available to you all. I'll keep you posted.
    25. cocopop3011
      I initially thought the same then I wonderered if he was referring to mBit
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