Looks like its a delay tactic. They want you to cancel your withdrawal and expect you to play down your funds.
Have patience and hopefully they will pay.
Before that, I’d been waiting for about two weeks; everything had been fine before that. Yesterday, my friend had 1,000 withdrawn in a single day; it’s hard to understand why they’re having these problems, which have been going on for quite some time now.
@lucks_maximus I don't think RTPs are hidden by default - casinos are given the choice to choose which RTP version they want to use/install, and probably a choice to have those RTPs shown (default) or hidden.
So, if a casino doesn't show their games RTP, then it is by their own choice, not the provider.