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Everything posted by cocopop3011
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Pragmatic Play Support Thread - Post your questions here
cocopop3011 replied to cocopop3011's topic in Provider Reps Corner
Hi and welcome to the forum. Sorry to hear this. Is this violation listed in their terms and conditions anywhere do you know? -
Hi and welcome to the forum! We definitely have some Book of Dead fans here!
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Hi and welcome to the forum !
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The Brand New AG Loyalty Program is Live!
cocopop3011 replied to cocopop3011's topic in News and Announcements
@Blackjax I have recredited your 150 loyalty points -
The Brand New AG Loyalty Program is Live!
cocopop3011 replied to cocopop3011's topic in News and Announcements
Glad you like it, and good luck! -
Thanks guys - please see amended sheet and confirm @Blackjax @lucks_maximus @Afi4wins Kuff 500 EUR Formerpokerpro 485 EUR Maiwen 460 EUR Afi4Wins 375 EUR Lucks_Maximus 395 EUR Loceff13 560 EUR Flatzem888 260 EUR Icy 310 EUR Vezynchik 200 EUR Daneski 100 EUR Marius1978 245 EUR Blackjax 175 EUR Potatohead 40 EUR
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No need I can go back and check. So the outcome of the LCB complaint - were they given proof of the bets?
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How did you contact them? Email?
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So they concluded the complaint as resolved on the basis that bets were made under a different IP or unresolved? And did they say if the casino provided lcb with proof?
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Just going back to this one and in relation to what @Blackjax said about the bets on a different IP above. So during the 10/20 minutes you were logged out the balance played down from €50k to zero? Sorry if you’ve already posted these but did you post the game history for this already? (Sorry I read a lot of topics every day so just rejog my memory here) Also did you post proof the casinos was unlocked during that timeframe? Again just yes or no and I’ll go back and check.
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What happened with this one?
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The Brand New AG Loyalty Program is Live!
cocopop3011 replied to cocopop3011's topic in News and Announcements
@Blackjax can you tell me where it’s showing you that you’re restricted please? -
Hi and welcome to the forum
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The Brand New AG Loyalty Program is Live!
cocopop3011 replied to cocopop3011's topic in News and Announcements
@Blackjax working on getting your tokens recredited please bear with me -
The Brand New AG Loyalty Program is Live!
cocopop3011 replied to cocopop3011's topic in News and Announcements
Thanks! I’ll make sure to report this as I’d like to think we should be flagging restricted casinos. -
The Brand New AG Loyalty Program is Live!
cocopop3011 replied to cocopop3011's topic in News and Announcements
I’ll look into it for you now - whilst I do and for our reference to avoid this happening again - did it not flag to you at all the your country was restricted? And was it just a bonus restriction or full casino restriction please? -
@Atsejjj Could you try and make your writing smaller in your next post please? I wish I could help you here but unfortunately, our complaints don't accept multiple account cases. What was their rule for sister casinos? Does it actually say you can't have a sister account? Are you sure no one else with your IP has not made another account? Just trying to run through some options here,.
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Need Your Review Published? Let me know here
cocopop3011 replied to cocopop3011's topic in Suggestions and Feedback
All done for you