Jump to content
icon Ag awards
icon

SIGN UP FOR CASINO AND SPORTS BETTING UPDATES

icon

Read the Privacy and Cookie Policies for more details. You can unsubscribe from receiving future marketing communications at any time.

Connect with us

Notifications

What's new

    Notifications
    failed to load.

    You don't
    have any
    notifications.

    View all

    There is no news to show!

    Login

    Connect with us

    cocopop3011

    Administrators
     View Profile  See their activity

    • Posts

      30513

    • Joined

    • Last visited

    • Days Won

      1358

     Content Type 

    Everything posted by cocopop3011

    1. cocopop3011
      Hi and welcome! Have you submitted this via our official complaints department too?
    2. cocopop3011
      Please just allow them the time allocated.
    3. cocopop3011
      Unfortunately, we don't at the moment.
    4. cocopop3011
      Please keep us posted.
    5. cocopop3011
      When did you already send this?
    6. cocopop3011
      Please can you translate this to English for us!
    7. cocopop3011
      Hi and welcome. Unfortunately we don’t have a rep here. Have you any chat transcripts so we can see what’s happened so far?
    8. cocopop3011
      Contests will be soon. I don’t have an update on payments at the moment sorry.
    9. cocopop3011
      @wongstanley919 Which part of Canada are you please?
    10. cocopop3011
      Hi and welcome to the forum. Do you please have a screenshot of this term in their terms and conditions so we can have a look please.
    11. cocopop3011
      Hi and welcome to the forum - can you tell us a bit more about what has happened please?
    12. cocopop3011
      Hi and welcome to the Foum. Please let me check this with my team and I will come back to you asap.,
    13. cocopop3011
      Hi and welcome to the forum. Have the deposits definitely not been returned to your bank balance?
    14. cocopop3011
      Final Leaderboard 1st @marius1978 9711x (70 EUR) 2nd @loceff13 1846x (55 EUR) 3rd @Blackjax 1225x (35 EUR) 4th @formerPokerpro 796x (35 EUR) 5th @Maiwen 675x (30 EUR) 6th @Afi4wins 574x (25 EUR) ---------------------------------------- 7th @Flatzem888 399x 8th @Icy 347x
    15. cocopop3011
      Hi and welcome to the forum. Sounds like a pain, are you putting in the country code okay?
    16. cocopop3011
      The issue is - it’s left your account you can see that, but maybe they haven’t received it and your bank failed to credit it back to your balance. This is why they need to see the transaction so they can investigate whether or not the money did land their side.
    17. cocopop3011
      Okay, did they give you a timescale to work with?
    18. cocopop3011
      As blackjax as stated above - you will need to submit what they have requested. I know it's a pain but it'll take just a few minutes. Find the transaction on the screen and record it and submit.
    19. cocopop3011
      No they just went a video showing the transaction leaving your account. So you can record that part. This may be an issue you need to take up with your bank if they’ve not actually received the money. Are you sure the amount wasn’t credited back to your bank?
    20. cocopop3011
      I’m sure you will - give them some time
    21. cocopop3011
      Please just give them chance
    22. cocopop3011
      I’ll check this out now thank you!
    23. cocopop3011
      Oh really? It’s actually not that uncommon at all for a casino to have this term - or up to 3. It’s sucks though!
    24. cocopop3011
      Haha I know I seen it when I was away!
    25. cocopop3011
      Thanks for your insight!
    ×
    • Create New...