cocopop3011

And this is why your case is more complex and why AG isn’t going to be able to help you with a complaint - we still believe you have been given the best advice. What was the outcome of your complaint at the site you used?

I’ve seen it from my phone just not had chance to reply yet but don’t worry I have seen it

We have a team who checks reviews for bots and those reviews are not published. CM will have their own reasons for blacklisting them which is nothing to do with us.

I understand that I really do, I just can’t open a complaint for you

Yes it does - because it takes you away from the forum. Pretty sure this happens on web too, or at least it used to.

I’ll check it out tomorrow

And @bp54 even if the complaint was listed and it wasn’t resolved in your favour we still wouldn’t black list the casino based on one unresolved complaint.

I’ve already told you that I had no powers to file your complaint. The decision is not mine to make as I do not work on the complaints department snd they have already given you the best way to deal with this.

I've still not stepped into the land of YT much, kids love it though

AG used to do some video content, I'll have to see what they're up to with it at the moment.

I think quite a lot of casinos have a social media prescence these days.

AG Awards are starting soon which means you can vote for best new games

I'll see what I can arrange - now with our new loyalty program I could tie something in nicely maybe.

@Vezynchik Welcome to the contest. Could you PM me your currencies please so I can update my spreadsheet

All screenshots MUST follow the rules listed on the first page, if they don't above members can be given 24 hours to get the missing screenshots.

Which casino is this please so we can check it out?

We cannot lower the score based just on one bad review, unfortunately that is not how it works. Also we only have your version of the story here. If we lowered the score for every casino someone posted in the forum about, there'd be no casinos left to play in Your nregative review has been published but with no many positive reviews it won't effect the score yet.

I'm having loads of issues on mobile myself. I have been here though?

@Afi4wins Please tell me which members you need approval for other than Maiwen please? Was there another tag?

You do need to capture further screenshots please - if you read the rules in full it will explain exactly what we need. You can also see what other people have submitted to make sure they match. The guys here can help you get the screenshots you need don't worry.

Hi and welcome to the forum - are you looking for normal casinos or social casinos please?

Hi and welcome to the forum, it’s good to have you here

Which casino is it please? and have you already exhaused your complaint options here?

It's just because of the nature of the complaint which is why you have been referred to the licensing agent for better help. I wish we could have opened the complaint for you, I really do and I'm sorry we can't offer much help.

Hi and welcome to the forum,do you have proof of your request please? And have you submitted a complaint?