cocopop3011
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Posts
28404 -
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Last visited
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Everything posted by cocopop3011
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Blacklisting and rating reductions happen over time, not from one single person having an issue with them. We constantly review our ratings and adjust them accordingly. You can also leave a player review which will impact their player rating, if you haven’t already. And, even though your complaint is not published, this topic is very public, so people can read what has happened. -
You can’t be compensated for playing down your balance, which you done. No one forced you. Were there stalling tactics from the casino? Yes probably! But you don’t have a balance that we can mediate with anymore
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Again, this could have been addressed if you had come here before you played your balance down. We could have helped you with the complaint if you had come here much sooner! You had more than a month to contact us, why didn’t you come here during that time? Why did you come here only when you lost your money?
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Yes unfortunately this is the case which I have also tried to explain but the OP and his friend are too irrational to listen.
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Your topic is coming very close to being locked. I am investing this account both you and him will be banned if you are the same person.
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Yes don’t worry I’m on the casino for the second account and he will be banned if we have matching IPs. I’m on the case.
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AskGamblers is an affiliate site, we ARE NOT responsible for giving casinos consequences. Please direct your concerns to their governing body who can handle this for you.
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Our complaints team gave him a proper review what makes you think they didn’t? They throughly reviewed everything he submitted and came to the conclusion that he was given which was more than satisfactory. The OP had EVERY opportunity to come here when he had a balance to ask for help!!!! The OP had EVERY opportunity to come here when they cancelled his first bonus, but instead the OP decided to come here AFTER he lost everything!!
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Just figuring out which site to use for the draw and then I’ll post the results.
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He filed the complaint after he played down the balance and did not post in the forum until the complaint was rejected. Had he had come to the forum BEFORE he played down the balance and opened a complaint then we would have been able to help him. This is MY understanding - but we can let the OP clear it up.
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Just proving my point here. I’ve listened to everything you’ve said and given you a chance to explain it all to me including what you think the casino should do, and I believe that our complaints department has taken the right action. I believe they have throughly understood the complaint and made the right decision.
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And this is what I mean by you being irrational. So what exactly do you want from us now? As far as I can see you are not willing to listen to anything other than your opinion on the matter. So I don’t see what you want to achieve here with us now? I cannot override their decision, so as far is it goes from me, there’s no further help I can offer I’m afraid.
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Unfortunately I cannot override the complaints department. Their decisions is final. I would have been willing to chat with them to see if you can resubmit your complaint on certain grounds but from everything you have told me I don’t think it will change their mind. You are welcome to screenshot their response here and I will try and explain it better as to why the complaint was declined if you feel like you have not been given a good enough explanation.
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Sorry I was getting mixed up with two other issues I’m dealing with. You have already received a valuable response from them. It may not seem valuable to you because you are being irrational, but they have provided you with the reason why. I asked you what outcome you wanted and you told me you wanted the money back you played down which is irrational. So I’m afraid I can’t advise you to submit a further complaint because you are taking no accountability for playing down your balance when you could have waited. Which agent are you referring to?
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If you haven’t already made a complaint you can open one giving all the information you have written here. I don’t make the decisions regarding complaints, I don’t work on that team.
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If the complaints department has rejected your complaint then they’ll give you the reason why, I don’t work on the complaints department.
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The complaints team are aware of all of this and I cannot forward anything to them as your complaint was rejected. To ask for the full 7,500 that you played down to 0 is not going to happen I’m afraid and I’m afraid I can’t advise you to open a new complaint on that basis.
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What reason did they give please?
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I am totally on your side when it comes to the casinos wrong doing. I’m just trying to understand what it is you want as you don’t have a balance? I can’t make the complaint team accept your complaint but if you explain to me what it is you want as an outcome I can chat to them to see if they’ll let you resubmit the complaint.
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I will be doing the draw.
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Okay please let our complaints team now deal with this. Let us know what happens. Good luck!
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Well not obviously because you never explained that until the previous post
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If it’s only referring to a single deposit you can make which is a deposit limit then you might not get your refund. Did you deposit over 150 in a single transaction?
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Our team has checked and all these casinos are licensed and will be allowed
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The rules are stated on the first page but good luck for future screenshots.
