cocopop3011

Not including reviews, I just mean contests

Well well well, I thought I had already completed the final leaderboard and was ready to create your invoices. Geeeees! I will update your final scores and I want to send your invoices tomorrow as there are holidays so I want your invoices not to be delayed

Please confirm it is just the AG Contest payments outstanding for this month isn't it?

It’s not clickable to UK residents. The rest of your text I read, and was applicable to OP so I didn’t need to comment on the rest. I have already informed the team that this casino is accepting UK players, that’s as far as I can because then it’s taken out of my hands.

I'm afraid this is where you are wrong. AG has had this casino restricted for UK players since the day the review was published because they do not hold a UKGC Licence.

Always one step ahead of me

No they’ll count, I just meant because potatohead asked if old reviews from 22/23 count

Reviews must be wrote in the current month

I’m not sure what date they are up to, we are entering the voting stage now so I’m not sure if there will still be a heavy backlog

At the time we were making a lot of changes and were short of staff to keep up with the suggestions. However, I will create a topic in the forum for Suggest an Edit later and we can do it that way

Good luck

@jan duchau we are investigating AND speaking to the casino regarding this, please just give me time to finish our investigation, I’ll get back to you asap. I’m not sure we can do anything to help in terms of your wagering, because you’ve run your balance due down now have you?

@jan duchau and what did support say when was questioned the wagers? And why only a small percentage was wagered out of your balance?

@jan duchau I’ve removed the list just to keep this topic tidy. But these games are all completely excluded right? What I mean is are the games you can play definitely contributing 100%? It would seem like the only reasonable explanation as to why only a further 72e was wagered?

So are some of the games just not counted at 100%?

Wait it happened again at the same casino? And the casino are saying there’s no errors? This is not acceptable from them, have you carried on playing since the bet? And can you get game logs of the 100e bets? Because you could have grounds for a complaint and get the 100e back!

I don’t really understand what you mean? Sorry I don’t have time to download files to read please can you just type it here?

I think at best you could try a complaint in the grounds that the terms did not state b&d and I’ll let the team know that we also had it at 40x, but at best I’d say all they will do is change it to 40x only, but I doubt they’ll even do that because they’ll cover themselves with the fact they have said “funds” meaning entire balance. It’s a CRAP term to use I agree!

You wouldn’t get your deposit back, and the fact they used this terminology will probably cover them, it’s misleading but I’m not sure we have an argument against it.

Nice Afi, well done

I absolutely agree.

Yeah but that’s very misleading by the casino, it should be clearly stated that this is bonus + deposit which is why even our team have not written bonus + deposit so I will be addressing this with them tomorrow.

Okay so the casinos terms and conditions state 40x too? If so then you can definitely open a complaint. If not, unfortunately it’s an error on our behalf, I may be able to get the team to look into it, but let me know what the t&c’s say first and then we’ll go from there.

Please please please always report it to me Afi, using our reporting topic we have. I can get stuff like this changed immediately

Not just a pretty face my friend