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@yantidia40 Thank you for reposting this topic in English. It seems that the casino has accused you of various T&C breaches but has not specified which one. Maybe it's duplicate accounts, but can you elaborate please? -
By yantidia40 · Posted
Warning: Do not play at 1xBet. If you win big, they will always find an excuse not to pay all of your winnings. Your account (ID) will be locked, and eventually you will be permanently blocked. This is the email I received from 1xBet as proof: Email from 1xBet: Welcome to the 1xBet email service Dear Customer, We hereby notify you that we have decided to terminate all forms of collaboration with you (closing your gaming account) based on the General Terms and Conditions of the Bookmaker Company. After the investigation is completed, the Company may make any decision it deems fair and reasonable: To block (close) the account (including duplicate/multi-accounts), which may include: All bonuses, free bets, and winnings obtained from such bonuses and free bets while using multi-accounts will be voided and forfeited for you. At our sole discretion, to cancel all winnings and restore your account balance to the amount at the start of the investigation (minus the cancelled winnings) from both your main account and multi-accounts. We also reserve the right to recover any amounts owed to us in connection with these multi-accounts directly from any of your accounts (including other multi-accounts). At our sole discretion (in exceptional cases), to allow continued use of the main account and recognize it as valid, while all bets placed from multi-accounts will be cancelled, and those multi-accounts will be blocked and/or cancelled based on the Company’s decision (decisions are made individually for each case according to the severity of the violation). This decision was made after a thorough investigation of the case by the Security Department. We request that you do not create any new gaming accounts with the Company. Given that your actions have been recognized as a clear violation of our Company’s Terms and Conditions, the decision to terminate all cooperation with you is final and cannot be appealed further. All further inquiries regarding the blocking of your account will be ignored. -
By yantidia40 · Posted
This is email from 1xbet Selamat datang di layanan email 1xBet Pelanggan yang terhormat, Kami sampaikan pemberitahuan ini bahwa kami telah membuat keputusan untuk menghentikan segala bentuk kolaborasi dengan Anda (menutup akun permainan Anda) berdasarkan Syarat dan Ketentuan Umum Perusahaan Bandar Taruhan (Bookmaker Company) Setelah investigasi selesai, Perusahaan dapat membuat keputusan apa pun yang dianggapnya adil dan wajar: Untuk memblokir (menutup) akun (termasuk akun ganda/multi-akun), yang dapat meliputi: Semua bonus, taruhan gratis, dan kemenangan yang diperoleh dari bonus dan taruhan gratis tersebut saat menggunakan multi-akun ini menjadi batal dan hangus bagi Anda. Atas kebijakan tunggal kami, untuk membatalkan semua kemenangan dan mengembalikan saldo akun Anda pada saat dimulainya investigasi (dikurangi kemenangan yang dibatalkan) yang berasal dari akun utama dan multi-akun Anda. Kami juga berhak untuk mengambil kembali jumlah apa pun yang terutang kepada kami sehubungan dengan multi-akun ini, secara langsung dari akun Anda mana pun (termasuk multi-akun lainnya). Atas kebijakan tunggal kami (dalam kasus luar biasa), untuk mengizinkan kelanjutan penggunaan akun utama dan mengakui akun tersebut sebagai valid, sementara semua taruhan yang Anda pasang dari multi-akun akan dibatalkan, dan multi-akun tersebut akan diblokir dan/atau dibatalkan berdasarkan keputusan Perusahaan (keputusan dibuat untuk setiap kasus tertentu secara individual, sesuai dengan tingkat pelanggaran). Keputusan ini dibuat setelah investigasi ketat terhadap kasus tersebut oleh Departemen Keamanan. Kami meminta Anda untuk tidak membuat akun permainan baru di Perusahaan. Mengingat tindakan Anda telah diakui sebagai pelanggaran mencolok terhadap Syarat dan Ketentuan Perusahaan kami,keputusan untuk menghentikan segala kerja sama dengan Anda bersifat final dan tidak dapat diajukan banding lebih lanjut. Semua pertanyaan lanjutan mengenai kasus pemblokiran dari pihak Anda akan diabaikan. -
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