Search the Community

so me and my partner registered for dream vegas, our first and only deposit thus far was for £28 and a 100%. after beating the wagering we withdrew £250. we opened the account under my details but deposited with my soon to be wifes card, the withdrawal was declined, account closed and the bank card removed from the system because apparently the dont let you use someone else card, i can prove to them i had the consent and give them evidence etc but any time i speak to the live chat all i get is i broke the terms and conditions and there is nothing they can do. this is a joke, im not a criminal or a fraudster and have never made this "mistake" before. they have never offered a solution for example to show evidence of my wifes approval to use her card or maybe they could peak to her and she can confirm . but no they are no help at all and its stressing me out that they can get away with this. is there anything i can do?

Hello last month i made withdrawal from casino. I dont know why but i choose wrong card. Bank Account on this card was cancelled... Casino give me ARN number but now i dont know how to deal with this :-/ I have UK bank and i want to get sorted this situation. Can u help me please?