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@hennabenna Okay, I understand your situation and I get your point too. If I were you, I wouldn't have waited for so many days to get a response from them - some support team can be quite unhelpful and very slow to make any response, escalated or not. If the deposited amount isn't much, say between 20-50 GBP/EUR/USD, I would simply drop the issue and play on without the bonus. I would be more careful the next time, maybe not even making another deposit at that same casino (have done at some other casinos before). Anyhow, if getting a clear answer and response from them is more important to you, then you just have to be patient and hopefully they will respond in due time. -
By hennabenna · Posted
Thank you both for your input, I appreciate the perspectives. In my case, the promotion was still active when I deposited. I received the email only a few hours after the promotion started, so this was not an issue of missing a deadline or activation. Support also confirmed that the issue was escalated to the promotions team, so it was not treated as a simple user error. I understand that many casinos have minimum deposit requirements, and I’m not disputing that in general. My concern is how this was presented and handled. The promotion clearly stated that any deposit amount qualifies and that there is no minimum deposit, yet after my deposit was accepted, I was told a separate minimum applies. More importantly, the issue was escalated and I was told I would be contacted, but I have not received any follow-up at all and had to return to chat multiple times myself over several days. Regardless of the bonus outcome, I would expect a clear and timely response—especially when my funds are restricted and I am unable to withdraw them without wagering. That’s the main issue I’m trying to resolve. -
Yeah, I've had this happened quite a number of times over the years, at various casinos, where a max bet limitor was not present. It all happened by accident, never intentional, and all were detrimental to the bonus wagering! Withdrawal rejected, reimbursement of lost max bet denied and absolutely nothing was gained by such errors.
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By lucks_maximus · Posted
I did this, but thankfully the casino (Wolfy Casino) prevented the spin from going through (the fact that many casinos don't prevent you from accidentally going over the max allowed is predatory IMO) On Pragmatic's Hyperplay, I have a habit of clicking and pressing space immediately after. I accidentally clicked near the right-most of the stake bar and by habit pressed space after, this would've been an over $20 spin. Has anyone done this, were you prevented from doing this or did the casino have a-hole design, leaving you screwed out of a bonus? -
By lucks_maximus · Posted
Betting as in sports betting? Thought Pinnacle doesn't do sports bonuses (most reduced juice books don't). I'd love to see what the bonus you're saying that you were denied was. Or are you talking about the casino. They didn't have a casino in the beginning, not for ~6 years after their inception (at least according to wiki). Please give us more details about the bonus!
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