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Time and again I have come across "complaints" on various casino forums where a person writes a complaint against a casino just to harass them. After a player loses money at a casino they realize it was a mistake and like to go through t&c of casinos so that they can find a loophole. Casino forums are created because an affiliate has a responsibility to mediate between an online casino and a player where a casino would have broken their responsibilty towards a player who signed up through their link. Apart from that personal experience, gambling rules, various new regulations and general discussions are also part of these forums. A casino forum should be used if a casino has genuinely broken their t&c or has not treated a player right. But bad losers are using forum in trying to get lost money back. When a person loses money they use a forum to demean respected casinos by trying to look for loophloes in their t&c. This has already happened 11 times in last two weeks on our forum. If people cant handle losses It is stupid to not accept your gambling addiction and blame it that casino is wrong. Casino has lots of responsibilies towards their players but if players lose money they should realize they went to casino by thir choice and after losing money if you realize that you have lost way too much money there is no point on going to forums and try to look for t&c to get money back. Go on gamban or gamstop.

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Hi all, I'm new to all this. Just wondering why Evolution Gaming (where I like to gamble) is geo-restricted in Australia on a lot of gambling sites? I found Kahuna Casino isn't geo restricted in Australia, but by what i've seen in the forums, Kahuna create excuses for massive delays in paying out winnings, so I would avoid them if I can. Also, i've had experiences of delays myself. Additionally, I am aware that the geo-restrictions can be overruled by using a VPN in a country like germany for evolution gaming. I have seen streamers on twitch teach / do this... So my questions are, why is it geo-restricted, and if I considered using a VPN would this be a report-able offence / illegal? I have found certain websites like roobet pay out cryptocurrency IMMEDIATELY compared to other casinos taking lengths of time to process, not to forget that roobet offer $1 minimum bets compared to $2 minimum bets... If anyone has any insight into this if they could let me know that would be great. Thanks - Mattholomew2

Melbet are witholding my €20,000 balance without reason and no longer replying to messages. My ASKGAMBLERS complaint (https://www.askgamblers.com/casino-complaints/melbet-casino-unable-to-withdraw-my-winnings) was ignored along with telephone calls, emails and Skype messages to support. I will update here if there any developments following my complaint to the Curacao regulator or response to writ of summons being filed in Cyprus against the webite owner and billing agent Tukia Limited.

This company is a scam and does not pay, they stole me. They sent messages of makerting about offers and promotions, including by email, to players and do not honor. They are dishonest and do not pay. The support service plays with you, treats you like an idiot. In summary: it is a site that only wants to receive deposits and does not pay anyone the promotions offered The site sent an email to all users, promising a reload promotion, for all deposits made between 20 and 26 of February, up to 500 TL (80usd, 75eur) Below is a picture of the email they sent to users Day 21 I accessed my account. The promotion was there, needing a deposit to be activated, with the status: “No deposit made during the promotion period” I made my deposit, on day 21. Then, the status changed to "You can apply for the bonus now". The “REQUEST” icon appeared. I clicked and immediately the bonus amount was added to my balance and I was able to play with it I fulfilled the rollover, completely As the promotion was for all deposits between the 20th and the 26th, I thought about making a new deposit, to earn the bonus again I went to the “PROMOTIONS” section, and there was the promotion offer again. However, with the status: "Only one bonus allowed during a 72-hour break". Soon, I couldn't participate again That is, as I used it on day 21, I could only use it again on day 24 I waited 3 days. On day 25 I accessed the PROMOTIONS section, the offer was still there and now the status was also as on day 21: “No deposit made during the promotion period” Then, on the same day 25, I deposited 81.00, to win 80.00 bonus. After this deposit, status changed to "You can apply for the bonus now". The “REQUEST” icon appeared. I clicked, believing which a new bonus will to be added for me account Now that the problem had occurred: the REQUEST icon did not work now. When I clicked on it, the page updated, but returned to the same page, with the same REQUEST icon, that is, the bonus amount was not credited as it always was Below, the promotions screen, taken on February 25, when the system failed with the “Request” icon: A clear and obvious technical problem, a website failure, a problem for the IT team to solve Immediately, I contacted support. I explained what was going on. I informed them what the mistake was, for them to pass it on to the IT team to resolve. But that they would must to resolve quickly, because the next day (26) the promotion would end and leave all the PROMOTIONS page of my account, and the bonus "not requested by me" (due to website error, since the REQUEST icon did not work) would expire and disappear I was told to try to activate by another browser. I tried, it didn't work. I was told to wait, that they would contact the responsible sector. I waited all day 26 and nothing, no reply by email or message on the account. All day 27 passed, and nothing. And all next days I was ignored They could to have credited the 80.00 manually, very easy to solve The worst thing is to enter the chat and explain all of this above, for some patetic members of support service who don't seem to be even 7 years old, after all they don't understand anything that is explained to them, or if they are made of donkeys and are really dishonest I explained to about 5 different attendants and none of them knew anything about this promotion, on the contrary, they said it didn't exist. Such a thing is bullshit. Only Turkish support knows about the promotion, I try to talk to them and they send them to Portuguese support (because the Turkish translation is poorly done by the translation program) It is a ridiculous, bad support, bordering full and complete amateurism. Total nonsense. They are unable to understand what they read. I explained by showing screenshots of the promotions screen when the error happened, with the REQUEST button active (the only thing needed to have a bonus amount credited to the balance is to deposit and click on this REQUEST icon, which did not work this time) I also warned them to resolve until the 26th, otherwise the promotion would leave the page. I also said that this was what was going to happen: as I saw that they were trying to say that there was no promotion, that there was no mistake, that they were lying and that the IT team would not even try to solve it, they would only wait 1 day for promotion to end and they didn't need to have work I said that they would do this and it was said and done: the 26th passed, the promotion disappeared from my account as unsolicited, expired, and when I enter the chat now they say that there was no promotion or that I already requested (yes, I requested the 21st, but the promotion was on all deposits in this period as long as within 72 hours between one and the other) In resume: it is a dishonest company, made by dishonest thieves and with a support of idiots who behave like children of 7 years doing themselves who do not understand what the customer writes I recommend that no one create an account in this crappy, amateur and dishonest company, and don't even put a penny in it, otherwise they will be stolen. They robbed me of failing to credit my 80.00 bonus, imagine if it was a great value money

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Hi guys, i just need some advice, long story short i complaint to a land based casino Aspers, i Chose to be self excluded in January 2014 but i was allowed in few months later and was able to obtain a replacement card and deposit cash through their cashdesk meaning my self exclusion did not exist! as i got addicted and into payday loan spiral, i self excluded end of 2014 but after a month i kept receiving bonus and competition offers constantly So i went back after 3 months and was AGAIN allowed back in and was able to gamble and deposit money like my self exclusion did not exist, then in 2016 i did my thirst one which expired in 2017 And joined SENSE and i went back for a month and self excluded again 4th time and joined SENSE again. now iv made a complaint realising what they did was wrong and illegal, my mind was completely messed up, i am still paying some loans from that time. the manager Responded after a thorough investigation And apologised and admitted the fault was that on two self exclusion i was in fact never put on their system hence why i was able to come in and play and receive emails. And he said he will inform them gambling commission of this failure (as i had mentioned i would be taking this further in my complaint) But he said he noted my total loses to be around £8000 which is true as far as my bank statements show but he said he will donate the loses to a gambling charity when i clearly asked for him to refund me in the complaint! What can i do? Any help would be appreciated thankyou!!!

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Hi, So i signed up to Bitstarz and won some money they told me i can't withdraw and closed my account as apparently i also have an account with their sister sites. How am i supposed to know which sites are sisters ???? So not fair :(

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