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Anyone Else Having Trouble ? 12:36am Gmt +12 Be good to hear a status update from a rep or some such the groups solid sounds like they hit a snag come on guys shake it off , bucket of water on the head , and back into the ring. Update 1:26am gtm +12 : They hit a snag but their working through it spoke to support just before .

Well I'm not new to this game and I'm pretty sure about 60 percent of this forum isn't either so lets cut the chase shall we ladies and get right down to the crux of the matter . Casino's always win the more you play the sucker luck that you get from Welcome bonuses will hang around for cupla ' wins then things will get hard to win not at all places just the backyard operations which are under capitalized but hey I can't talk my grandfather used to run underground gambling back in the depression era so I'll give you a bit of leeway . But I mean if you really want to gamble and have a good chance of winning you gotta move around baby stick and move stick and move ...and the bigger the joint the better the chances of winning and I don't blame Ladbrokes for asking for notarized Id . Heck when your a giant like they are you can ask for anything and I'd gladly sink 20grand into them any day of the week or that 32 red Casino because these are what you call "operations" huge backing , a strong company structure , and a reputation that speaks for itself its simple maths really I mean this is not rocket science Baby.

Well I am sorry to report a lot of problems with these two companies. I thought they had been sorted out, but just found out they have not. I also thought they were two different companies and perhaps they are, not sure, but they have the same customer service, the same repetitive emails, and the same issues with being unable to provide any meaningful or helpful information when problems arise with withdrawals or account issues. 1st situation - with Bovada So here we go -- with Bovada I made my first withdrawal in mid to late May, and it was a nightmare. Took two weeks, had to verify myself which I did immediately but still took two weeks after that due to the Visa Fast Funds issue. I was frustrated by the daily calls and emails leading no where and the long time of not even knowing if I would get my withdrawal (which was not a win, it was less than I had deposited after massive playing) so told them I would not be using their site anymore after receiving the funds, so this brought my balance down to 0. They didn't seem to mind I would not be using them. Well a few weeks later I decided to try them again, since they seem to be one of the biggest and I felt perhaps I could trust them after all. I made another deposit and won some money, around $750 on a $100 no bonus deposit. Since they started pushing bitcoin as a faster withdrawal method, hassle free and quick, I decided to test this before playing more, so I tried to do a partial withdrawal of 550 which was my second withdrawal, but first using bitcoin. The site says 15 minutes, but it turned out it takes 72 hours + 15 minutes they explained to me a I waited for the funds. It ended up taking around 4.5 days for the withdrawal, and as usual I kept calling them and they kept emailing me the same thing again and again. The good news is they did pay me the $550 withdrawal, leaving a few hundred in the account, but I was disappointed it took them 4.5 days for a bitcoin withdrawal when I had already been verified and made previous withdrawals. I have used 7bitcasino and bitstarz and both took about 15-20 minutes for withdrawals so perhaps I had been spoiled by their fast service. So this isn't the end - suddenly I received an email that I needed to call Bovada immediately about my account. I called them and it was blocked, and then called and was on hold around 15 minutes and talked to their financial services team, who said they didn't know why it was blocked but they were looking into it and would call me back later that day. Well they never called so I have been going back and forth with them by email when they say I need to call and I tell them I did that but when i called they had no information and they reiterated about 10 times back and forth to call again so 2 days later I called again. They said once again they did not know why my account was blocked and they would call me back in a few days. I explained it was ridiculous that my account is blocked and my no deposit winnings are on hold as well since I can't access my account, and asked for a withdrawal, and they said I also can't take the remaining withdrawal until they call me back in "at least a few days." So this is frustrating already. Okay now for part 2 - slots. lv I had a similar issue with slots. lv -- won some money and took out around $800 which brought my account down close to 0 but I still had around $1500 in bonus money left. They also promised fast hassle free withdrawals by bitcoin so I made the withdrawal that way. However of course they still wanted to verify me which took a few days, then they asked for more information which they did not initially ask for (proof of address) which I sent and that took a few more days. Then they said they cancelled the withdrawal since I needed to use a unique bitcoin wallet address I had never used before. I asked them why they didn't say this up front since otherwise how would I know this. Anyway this started the process over. I immediately sent them a new wallet address for Bitcoin and a few days later I received my withdrawal, so it took around a week via bitcoin. I am leaving out the frequent calls and emails back and forth leading no where, so I felt lucky to actually get my withdrawal but I did. Well then suddenly my account was blocked, and they said to call them which I did, and then they had to ask me questions again regarding verification which seemed ridiculous, and then they told me my account was fine again to login and use and they emailed me as well it was ready for use again. Then suddenly a day later (I had not logged in yet) I received an email to call them about my account, I said I already did so why call again, they kept repeating that I needed to call then everything would be clear since they are unable to communicate everything in writing. So I called them, and guess what, it was the exact same customer service rep I talked to with Bovada. This was a few minutes after I hung up the above call with Bovada, and they had the exact same story - they don't know why my account is blocked, they will find out and call me back in a few days, etc. etc. So now I realize they have the same customer service, the same withdrawal issues, and I am totally fed up with both. Also, their withdrawal interface on the sites appears very much the same, so I assume they use the same underlying platform - which really is terrible in my limited experience with them so far. I have no idea if I will ever receive my remaining funds with Bovada (no bonus tied to it) or if I will be able to login to slots. lv and continue using the bonus that I worked hard to secure. Anyway at this point I don't think I care much since I will probably never use either again. I did not file a complaint yet on this site which I may do soon, but for now, I just wanted to share my experience so others can avoid the same issues hopefully. Using bitcoin with other casinos it has been so fast and hassle free, so I expected better from both of these casinos especially when they assured me prior to my withdrawal that it would be fast using bitcoin. Maybe to them a week is fast and I realize others have had it far worse with Bovada (I have ready about a few month wait, etc.) but using bitcoin it really should have been faster I feel. At least with 7bit and bitstarz it is lightening fast (15 minutes at most so far each time). I am new to online gaming and this is the part that has really been discouraging, withdrawals from these two casinos. I will go back to 7bit or bitstarz or try one of the others many on this forum recommend. No more Bovada and slots. lv for me.

Hoping someone else can give me tips on how to get moneystorm to payout winnings. ..I played with the no deposit bonus and managed to make 150 dollars that I "could withdraw "...I played a bit on it and got it to 219 and opened a ticket to request the withdrawal on June 2nd and I understand that they say it takes 3 business days to get a response however I'm now at the 4th business day and I still have not received any information nor has my ticket been touched. .I've read some pretty bad reviews on here but I'd really like to get that money and I wonder if there's any tricks or tips on dealing with them

Hello! I think this is my first big win from casino. It was a microgaming slot. Casino support gave me information that "All the materials are examined by Microgaming" Is this true, is it normal procedure that Microgaming investigates big wins for casinos? Or is this casino strategy to delay the payment? Casino can't tell me how long Microgaming is doing the investigation. And Microgaming does not have support for players. I got email: "As a software supplier we are unable to help with specific gameplay or account-related questions" So I can't even confirm that Microgaming is doing some kind of investigation or ask can they estimate how long this will take.

Hi guys! Is it possible really to cash out your winnings after playing with your first deposit and bonus? I'm about to make my first deposit and the welcoming bonus offers from some casinos sound very tempting. However, when I started reading the T&Cs I was susrprised that the wagering requirements are so high! Up to 50xbonus in some cases! This means I have to wager at least $750 for a $15 of bonus money, right? I am a new player and to me this seems like a very large sum of money.. and I have this feeling that I will lose it all if I make so many bets.. So I am not sure whether it is better to NOT GET first deposit bonuses at all?

Hi all, I made my first list : Casinos with wager-free free spins. I would like to start another list(s) : Instant withdrawal and Cancelative bonuses without losing your deposit. I would like to hear your opinion about this before creating them. Thank you in advance.

Greetings Community , Just thought i'd touch on this subject its been on my mind for quite ...some time now I find the idea that one has to wait without choice for a reversal time frame to expire without the ability to effect a manual flush to be somewhat of a drag I dunno what do you guys think ? Its a bit stone age in my opinion. First cashouts understandable but ongoing ...yeah think there may need to be some changes out there *shrugs* what do you think brothers and sisters.

Hello everyone! I have a question for you all! When you hit that big win say x1000 your bet what do you do next? Do you instantly withdraw if your wagering allows you to? Or do you keep playing and raise your bet in the hope to win even more? I'm a safe player and I have to be honest I'm the kind of player if I'm able to withdraw once I've hit big I'll just withdraw it straight away. I'm always very reluctant to continue playing and bet big because more often or not I end up losing it all! Share you comments below. What's your strategy after you have won big?

Here in Canada, we do not have the options like most of you, we either use a prepaid MasterCard, Visa card, or those pay safe cards to make our deposit, the only way we can withdrawal, is either back to our Visa, or directly into our bank account. It is impossible to receive any withdrawal in less than 48 hours, by the time they send it, it always takes at least two days to arrive back to our preferred method of withdrawal. I ask myself this question, if someone in another country, wins $2000, And makes a it withdrawl directly back into their neteller Account, I've read that it's there in minutes from some fast paying casinos. As you all know, when we win, we feel invincible, therefore, we always want more, the money is there to be played with, and psychologically we feel like it's not really ours because we won it. So many people therefore, will make ridiculously high deposits from that money and eventually lose it all, isn't that counterproductive to get your money immediately when you actually win, the two days that I receive my money, gives me a chance to be more realistic about my winnings and manage them properly. I see absolutely no difference between a reverse withdrawal and getting paid in minutes. Do any of you not take advantage of this immediate withdrawal to properly manage your gameplay and your winnings?

Hi, i have posted a complaint regarding Gorilla Casino which has now entered the state of "unresolved" - i was wondering if that's it? Or is there anything else that can be done on Askgamblers to follow this issue up? For some reason, i was able to contact the live support of Gorilla Casino today after it was offline for a while. I took a screen shot so you can see what happened there. At this point i can only advise not to deposit any money there. I am also wondering, if Askgamblers actually considers to stop promoting a casino which seems to have quite a number of unresolved issues. Especially if those issues mean that customers don't get paid and actually are being cheated out of their money.

I have some questions about mivrogaming casinos all questions can be assumed provable there are different forms of credits like bonus credits and deposited credits whats the difference? is there any more forms? Can a casino reps to purposly decive, mislead, tamper with account, break the terms and conditions to get a player to gamble there winnings? If you did all that was required s per the terms for withdrawal on a progressive and the moment the last of your progressive win was processed there was credit that was not requested put into your account that could no longer withdraw nut only gamble it, would such money be considered a loan, a mistake, progressive credits, bonus credits? If a casino says it has paid you 1000 and its been processsed just to get a player to play more till the credits were none, would the casino be liable if they had misled a player for this very reason and never actually even made the payment. Does the Gamble trump all the terms and agreements, licences and seal if the player gambles and loses? The terms and agreements only apply to the player not to the casino? If the player does not break any of the agreements but the casino does in attempt to steal the players winnings is that ok? Is it normal procedure for a rep to look at progressive winner as a mark then take advantage of the players ignorance? A reps job is to do what? help the player or help the casino? could it be seen as a conflict of interest to do both.? can casino reps reverse a progressive withdrawal after its been processed ? can a casino rep keep reversing a profressive win? how do most players regulate gambling when they have won, is it by withdrawals? If it says in the terms and conditions that a progressive is not bond by the 5000 per week rule the reps say and do opposite what punishment would be considered by any authorty? for if there is nothing done about proven violations what stops the viol\ations . so if its not ok then why would an accedited casino do as such and how come these things are hidden.. I know the reps know what i am talking about, if the casino rep tells you ione thing and your casino acclount says another which do you trust/. if you players account no longer is showin your withdrawals after all your money was processed how could you withdraw? yut yet your account had credits.. it would be really ausome if anyone had some direct answers and if you need i can define the questions even more.

Hi im from UK I withdraw money but in mistake i choose card which is not linked to any bank acc because i closed it few months ago. Do you know if bank send the payment back or what with this?? Thanks a lot for answers

Just curious what is the biggest withdrawal you had from a deposit. My biggest withdrawal was this month 760 euros from a 10 euro deposit so basically 76 x deposit. At what limit do you withdraw? If i get to a point of a profit from 10 x deposit i usually withdraw and rarely play the balance.

Hello last month i made withdrawal from casino. I dont know why but i choose wrong card. Bank Account on this card was cancelled... Casino give me ARN number but now i dont know how to deal with this :-/ I have UK bank and i want to get sorted this situation. Can u help me please?

Hi, I didn't quite know where to put this.. but here goes: Today i managed to play through a bonus at Desert Nights Casino, i got the status "Cashout requirements are met" I have to make a deposit to claim the money i won, as well as supply documents to verify me. That is all ok, but one of the documents i was asked to provide is a form i have to fill out.. I am not quite sure what it implies. I have attached the form, which is a pdf file. What exactly am i signing when i fill out ths form and sign it to get my withdrawal? is it safe ? i would greatly appreciate it if someone could help me look this over. :-) Omolon faxback.pdf

Can the askgamblers update their pending withdrawal timeframe for Boylesports? It states 12-24 hours. I have requested withdrawals and it is actually upto 72 hours pending time...

Hey folks. As some of you probably remember, I mentioned on a few occasions so far that I'm maintaining a book of records concerning my online gambling in the last couple of years. A book which I call my gambling diary... This year I made a few changes in the way I gather and record my information and thanks God I did it as it is now quite easily to review the whole year in just a couple of minutes and see what happened. Before sharing my numbers, I would like to clarify a few rules I'm using when it comes to my gambling. First of all, at the beginning of the year I try to determine some predefined amount which I could use on a monthly basis and which I must stick to and do not exceed! And so, my monthly gambling budget was $120, which means that the total amount of money I could lose for 2014 was $1500. Unfortunately, November was a bad month and for the first time this year I afford to brake my own rules and used the funds, meant for depositing in December in the same month. No need to explain that I lost them and that's why I mentioned in another thread that I'm done with gambling for this year... The numbers: Total numbers of deposits - 98 Total number of withdrawals - 38 Total amount deposited throughout the year - $10100 Total amount withdrawn throughout the year - $8600 Total amount lost throughout the year - $1500 Largest deposit made at a time- $330 Largest withdrawal made a time - $900 Average amount of deposits made - $103 Average amount of withdrawals made - $226 Total number of casinos where deposits have been made - 7 (the smallest ever number since I'm gambling online, 78% of all deposits made throughout the year went to only one casino btw) Games played - mostly Microgaming, NetEnt and Thunderkick .... Conclusions: 1. Sticking to a predefined budget was the best way for me to prevent from heavy losses. Must admit it is working perfectly so far! 2. At a certain period of time I was almost $2500 ahead, but was chasing larger profit. The final result is obvious already. The inference is that if I had set a target amount of winnings (a double of the set amount of losses for example) I could have been a happy punter right now. 3. I lost my gambling out of control ONLY ONCE and it lasted just for some 60 minutes. The result - $980 gone with the speed of the sound! 4. I had some insane misses during 2014. I had twice a 4-reel Wild Desire in Immortal Romance (once at 0.30 and 0.60 bet per spin) and just one missing wild in reel 1 to create not one but two wild lines during the feature at DOA while playing 1.80 per spin! 5. Despite all ups and downs, I am happy right now. Because I managed to stick to my own rules (on the whole ) for the first time since I'm gambling online and that's a huge success for each and every punter! 6. As one of the fellow members here used to say (SlotoHolic, we missed you mate! ) "Everything in gambling is a matter of self control!". We just have to find it!

He-i-llooooo As promised I feel a desire and a duty to describe my first withdrawal and winning experience! You all were cheering me and following up all the starts and important moments of my rising gambling career So I was lucky and didn't take too much time to justify your support and patience! Two days ago, on Tuesday, I suddenly wanted to find a good bonus, make a deposit and play. Honestly, just wanted to get more experience, without any expect of winning anything. Actually, I was looking for no deposit bonuses Decided to play Top Game games, because in my opinion, they are great for wagering - most of the spins, they give something, so you can balancing for a long time. That's just my experience and impression. Found a few no deposit codes, from Top Game powered casinos, but one of them wasn't valid anymore and another one required a download and installation, which seemed so boring to me. I don't like downloads... That's why I gave up on those casinos, until I find a good bonus..and then I bumped on 200% InterCasino's bonus, our exclusive! Wagering was 35x(deposit+bonus), pretty reasonable and minimum deposit €10. I decided to give it a go. Why not, InterCasino is trustful and decent place! I registered and deposited €15, smoothly and fast and in a moment my balance was on €45! Yaaay! BUT..then I realised that the games I found are powered by Leander Games, the ones I never tried. OMG, how silly of me..I didn't check their software haha Well, whatever, no return! I started with Glutters I think, but without any luck..the game was so cruel and I was thinking how stupid I was not checking the software and how stupidly I ended up playing those slots for kids. My balance was less than €25 and I was thinking: I'll raise my bet and what the *****, loose my money and let's finish this stupid session!! But before that, let's switch to another game! Let's see..Queen of Thrones! Okay. The game has a very interesting concept. It's chess themed and there's a throne in the middle. When white or black queen end up in that field - throne, fields next to it, turn into wilds The game has AWESOME bonus game, with a table of picks. You pick something under "?" sign and you can win some money or additional picks! This bonus game pulled me out quite good! My balance jumped from about €20 to €120, after bonus game and free spins! Yay! My bet per spin now was ready for increase. Set it up on 1,5. The game has 30 lines. Balance was constantly going up and down..I thought hours passed, so I decided to check my wagering progress, with support. Support was extremely kind and helpful, so they told me how to follow my wagering progress easily. But I was only on 50% with wagering when I checked it and with €21 balance So, I switched a game a little bit, just to give some rest to Queen of Thrones. Found Potion Factory and set up my bet to a very minimum. Won a bonus game, which helped me a bit, turned a few more spins and my balance was over €30 and I was ready to get back to that lovely, generous chess slot! After that return, my balance jumped up to over €100, then €180, then over €200, but I changed my bet per spin into 0.9. I played for hours. What a struggle. Wagering the bonus is such a hella job!! My balance was on almost the highest amount of all session, when I saw my wagering is 99.35% complete! A few more spins and VOILA!! Saw this: Woooow, I was so excited! Asked support what to do, they kindly, professionally and fast helped me again, telling me that my money should be in my Skrill tomorrow, but just for a prevention, I can send them a copy of my ID and utility bill. Because, risk department might randomly chose my account for a check. I took a screen shots of ID, credit card, skrill account, bill and who knows what else hahaha! And I also was seeking for Sharon, so I can share my happiness and big event with a dear person and a real gambler! She was offline, but later on, she congratulated me! Hope there is going to be more delicious withdrawals in my life soon and BIG thanks for everything to amazing InterCasino!!!

Hey ya No, I still haven't made my first withdrawal, but in case I do, I was wondering about things related to documents that helps you prove your identity. Saw somewhere what casino requires and I can't not to ask why everything of it is necessary In email I saw, documents required are the following: - A copy of passport or ID (photo ID and address clearly showing) - A copy of a recent utility bill or a recent telephone bill, confirming your place of residence - A copy of the front of your credit/debit card (or screenshot of payment method)... So, why is all this documentation needed? Especially bills? Do you already have prepared all that copies, in case of withdrawal? How they can know if another person from the house, for example daughter, sends all that copies? And what if somebody hasn't any bills on his/her name? Aaaaand why don't they require all that when people deposit, but only when withdraw?

http://www.askgamblers.com/casino-complaints/no-customer-service-what-so-ever I was reading this complaint on this forum. I feell for this dude. All slots did even worse to me but I won't even bother to get into it. To complainer, relax a bit. Take it from me. Ranting will get u nowhere. U r right. 30 days to see your money???? Wow. Unacceptable. I closed my account at all slots without regret. I will never play again. They have the worst possible customer service. They keep telling this poor guy they have not received his papers..... Lol. Maybe they want him to do a reverse withdrawal? Unbelievable. Good luck to you Sir Anyone else have a problem with Allslots??

Hello. I am starting this new thread from scratch. I want to know if I should let ask gamblers fight for my 100 dollars. I like 10bet and don't want to cause trouble for them but if I am due 100 dollars, then I want it. Here are the facts. Everything said here is exactly as it happened. I opened account at 10bet I used bonus code ASKMOB from here and got bonus Wager requirement was 25000 I lost my deposit and my bonus. Balance was under a dollar I closed account. Sarah(promo dept) sent email with this Hi Johnny, Just wanted to let you know I have credited your account with a CAD100 mobile slots bonus to enjoy some spins on the house. The bonus is there for the next five days though! Just reopen your account and have fun. Feel free to contact me if you need anything or if you have any questions. Good luck and enjoy, Sarah 10Bet Team I accepted I reached nearly 3k Wager requirement was 35x this bonus. The ASKMOB original bonus was not automatically removed. While I was playing, that bonus was getting reduced from 25000. Sarah made it clear to me, she would do it manually because their system does not Once she saw that 3500 was wagered, she removed all bonuses manually I was left with a little over 2k in cash and no bonus I cashed out 2000 I received 1900 today 10bet said that since I cashed out, I forfeited the 100 dollars???? I had sent an email asking for conditions prior to playing. Her response..... Hi, No cap, the rollover is 35 x bonus amount. Standard terms and conditions apply – go to “general rules” from the navigation and scroll down to Casino Bonus Rules. The bonus is valid only on mobile slots, no progressives. Good Luck and Enjoy! Sarah A few more emails were exchanged..... I want to withdrawal 2000. I have met the wager requirement for the 100 cash back bonus that you gave me. How can I withdrawal 2000. I am in canada. What do I do. I think you need to liberate the funds before I can cash out. I will forward you all my id. I just sent it to another casino where I am cashing out so I will just forward the same email over. Johnny Sent from my iPhone On Jun 19, 2014, at 3:24 PM, "Casino 10Bet" <[email protected]> wrote: Correct, we will manually remove all bonus from your account once your total bets starting today reach 3500 CAD. We are sorry for the inconvenience. Good luck! Sarah And a few more while I was asking about my 100 dollars...... On Jun 19, 2014, at 5:13 PM, "Casino 10Bet" <[email protected]> wrote: Hi Johnny, In order to request a withdrawal you need to log-in from a non-mobile device and submit this through your account entering your payment details there. Your funds are now rollover free. Congratulations on your winnings! I hope you’ll post a nice review about us on AskGamblers. Sarah, 10Bet Team Did they cheat me out of 100 dollars of not? Am I wrong? Final email to me on June 20th...... Dear John, The 100 CAD cannot be refunded as your bonus rollover was not comleted when you requested your payment and the bonus was cancelled. Regards, Alex G.

Anyone ever have a problem with these guys? I am not getting my money. I have sent them bank info 3 times and get the same response over and over again. When in all support they say it has been approved Nd on the way? Do I need to worry or is it an honest delay? Each message is from today going backwards. Everyday I get a message. I sent bank info Friday? Hi Johnny, Thank you for contacting the Support Desk. Firstly I would like to sincerely apologize for the delay in our response to you. We have been experiencing high call volumes which have resulted in a delay in our email response. We are so sorry for the inconvenience that has been caused to you. Johnny, we have previously requested SWIFT details so that the withdrawal may be paid to you as we are unable to pay your withdrawal using the preferred method of payment that you have requested. As soon as we have the details then we will be able to change the method of payment and have those funds allocated A SWIFT / International Bank Transfer is a method that is often chosen due to the fact that there is no limit for this transaction. There is a mandatory $35 charge for this transaction and once processed by us, there is a 8-10 working day period that it would take for those funds to appear in your account. The details that we would require in order to update this as your preferred method of payment sre: - Recipient Name - Bank Account Type - Bank Account Holder - Bank Account Number - Bank Name - Bank Address (Optional) - Bank Country - Routing Number (Optional) - Swift Code - Sort Code (Optional) - Bank Code (Optional) - Branch Code (Optional) - Holding Branch - IBAN Number (Alphanumeric no more than 21 digits) Please contact us again, should you have any further queries. Kind regards Chantelle Casino Support We promote responsible gaming. Support Hours Hi Johnny Thank you for contacting the Support Desk. Johnny you need to change the Preferred Method of Payment becasuse our Ecash Company can not paid your withdrawal to (ACH - Bank Transfer.) Unfortunately we do not process payments Via ACH, please update your preferred Method of Payment to Swift details. In case you want the direct bank transfer, we are not allowed to get your SWIFT banking details, as they have to be requested by the account holder. You can get these details by contacting your bank. The details we require for the transaction are: • Recipient Name: • Bank Account Type: • Bank Account Holder: • Bank Account Number: • Bank Name: • Bank Address (Optional) : • Bank Country : • Routing Number (Optional): • Swift Code: • Sort Code (Optional) • Bank Code (3 digits) : • Branch Code (5 Digits) : • Holding Branch : • IBAN Number: Please contact us again, should you have any further queries. Kind regards Romina Casino Support Hi Johnny My Name is "Carly" contacting you from the Support Desk. Johnny Thank you for contacting the Support Desk. You have requested a withdrawal on your account (ACH - Bank Transfer.) Unfortunately we do not process payments Via ACH, please update your preferred Method of Payment to Swift details. You can simply reply to the email. Another withdrawal method you can choose is direct bank transfer (there is also a fee of $35.00 applicable to this method, and the funds will be on your bank account in 8-10 working days) – you just need to enter your SWIFT details for the transaction if you want to select the latter method. In case you want the direct bank transfer, we are not allowed to get your SWIFT banking details, as they have to be requested by the account holder. You can get these details by contacting your bank. The details we require for the transaction are: • Recipient Name: • Bank Account Type: • Bank Account Holder: • Bank Account Number: • Bank Name: • Bank Address (Optional) : • Bank Country : • Routing Number (Optional): • Swift Code: • Sort Code (Optional) • Bank Code (3 digits) : • Branch Code (5 Digits) : • Holding Branch : • IBAN Number: I wish you a good day further, and hope that the information provided assists you and we see you back at the casino soon. Please contact us again Johnny , should you have any further queries. Kind regards Carly Hi Johnny, Pierre here from the VIP Team. I have contacted our E-Cash Company and your win of $2800 will be paid to you today and sent to you via ACH. All the best, and if you have plans for the week, enjoy. Kind Regards, Pierre Player Development Host

I've never deposited or withdrew from any NeoGames casino, but with their recent partnerships with NetEnt that seem to be sprouting right left and centre I wondered if anyone had succeed with a withdrawal? I would love to know more about their withdrawals process so please if there is anyway, share your story!

i can only say, i def do not work for winner casino before we go any further. this is my experience of playing with them. after reading on here all the bad reviews. i felt it only right to post my experience. after signing up recently for their 550% bonus so i deposited £100 and got £650 to play with £550 bonus with a 12 times play through which was very low i thought. having had the day of days with them. i decided to cash out at £11,000 unreal i have never won so much and have screen shots to show i an not lying. thats when i started to get a little worried, everywhere you look you read winner not paying out or asking for notarized documents. so i read their t&c. i also made sure i met their wagering requirements. i then got ready for being asked to provide the documents they ask for on their website. i took pics of debit card front and back, passport, driving licence, and credit card statement. all in date and valid. sure enough after 3 days i got the request. sent the docs as an email attachment. was expecting some sort of excuse. but none came, the following day my withdrawal had been approved and 3 days after that it was in my bank. i rate them highly and would not hesitate to gamble with them, i live in Manchester. England. their customer service was spot on also. bigblag1