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    EN

    ACrowLeftOfTheMurder

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      152

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    Everything posted by ACrowLeftOfTheMurder

    1. ACrowLeftOfTheMurder
      Hi all, Is there any update on when I'll be receiving the contest prize exactly? I'm just starting to worry a little because I've given out my Neteller details and I'm now thinking that maybe wasn't smart.
    2. ACrowLeftOfTheMurder
      Yay me, I won!!! Lol. Thanks to everyone for their kind words, and special thanks to Coco and the AG team for giving me the opportunity to win this prize via this great contest. I truly appreciate it. Good luck to everyone for the next month's contest, and I'm sure you'll all be glad to know that I have never played GOT, therefore I don't have a million screenshots to post this time around to guarantee I win the prize, lol. Thanks again for my first contest win EVER!!!!
    3. ACrowLeftOfTheMurder
      Hi Coco, just quoted you so you can see that I uploaded more screenies, as I see you haven't acknowledged them as yet. No rush of course, but just wanted you to know I have added some more, and sorry more people haven't contributed. For the record, I thought it was one of the best competitions AG has had, and hopefully it's only quieted down because of the slot this month, and maybe we'll see more action next month with the introduction of a new slot. Either way I'm sure we all can agree that we appreciate all your efforts in coming up with the comp and running it thus far. Keep up the great work!
    4. ACrowLeftOfTheMurder
      Nothing for me. Zeus, did you receive an email about those spins, or was it a bonus just for you? Thanks,
    5. ACrowLeftOfTheMurder
      I feel bad for Cocopop that everybody stopped contributing to this competition so thought I would add some more screen shots. I just had another monster session on my favorite slot and I'm currently waiting on a nice cash out of $3,000 from a modest $44 deposit. 19 more screen shots uploaded from my most recent session. Enjoy!
    6. ACrowLeftOfTheMurder
      Thanks. Definitely my favorite slot and the one I've had most luck on. Hopefully that luck rubs off on this contest. I've never won a contest, so maybe this is my best chance, lol. Finger crossed.
    7. ACrowLeftOfTheMurder
      36 screenshots uploaded. I have more but wanted to give others a fair chance. Good luck everyone!
    8. ACrowLeftOfTheMurder
      Break The Bank Again please.
    9. ACrowLeftOfTheMurder
      I just posted 3 screen shots. I don't know why, but they were posted under my old username ACrowLeftOfTheMurder. This is strange as I changed my username to DJ Spin a long time ago. Will they still be counted Sharon? Also, please make Break The Bank Again the game of the month sometime, as this is my fav slot and I have heaps of huge wins screen shots to enter, lol. I might be guaranteed a win that month.
    10. ACrowLeftOfTheMurder
      This code did not work on registration. Pffft!
    11. ACrowLeftOfTheMurder
      Code did not work on the registration page or the redeem code page once sign up was completed. Not happy, as this seems like just another false offer from a casino to get traffic to their site. I definitely won't be depositing at this casino now!
    12. ACrowLeftOfTheMurder
      I have sent the rep from casino luck and next a message directing him to this conversation and johnnygotthebone's claims. Since I am a very concerned customer of both luck and next, I have asked the rep to clarify their stance on responsible gambling and the affect of permanent exclusion from other everymatrix casinos that share the same license as them. Hopefully the rep can clarify the matter for everyone so no one is affected in the future. It will also give the rep a chance to address Johnny's claims, as they are a very serious damaging claim against luck and next, and the responsible gambling measures they claim to abide by. Hopefully they'll comment shortly.
    13. ACrowLeftOfTheMurder
      Coco I take responsible gambling laws very seriously, and trust that all the sites I play at do the same. Whilst I don't like or trust Johnny, and think he undermines the value of this forum like he did at CM, he has raised a very concerning issue regarding casino Luck and Next's practices regarding responsible gambling. If what he's saying is true, and that's a massive if, than casino Luck and Next are in breach of their license, and are not complying with responsible gambling laws. This is a very serious issue, and one this forum should also take very seriously. Responsible gambling laws exist to protect players and casinos. Based on Johnny's comments, I'll be investigating this further, as it concerns me that casinos I regularly play at may not be operating lawfully in accordance with responsible gambling laws and the terms of their license. This is the type of behavior you expect from rogue casinos who try to take advantage of problem gamblers like Johnny, not the behavior of trusted sites. As one of the admins here Coco, I invite you to also investigate the truth here regarding self exclusion across all Every Matrix casinos, as it's a serious issue that can affect all players including many of the members here.
    14. ACrowLeftOfTheMurder
      You can believe whatever you like, but like I said, it has nothing to do with the casinos and who owns and runs them. It has everything to do with which license they share. Luck and Next share the EM license with many other sites, and as a result are bound by the same licensing rules and restrictions. You may think it's ridiculous, but that doesn't make it true. Just ask all the players that have had winnings confiscated as a result. Look up their license information and you'll see I'm correct. This is all I'll say on the matter as I know you'll continue to argue the point just for the sake of it, and I think you already derail too many threads here, hence I stopped posting much. Have a nice day.
    15. ACrowLeftOfTheMurder
      You are correct that they are individually owned, however they all operate on the same licence.
    16. ACrowLeftOfTheMurder
      That might be great for you, but that means they're in breach of the responsible gambling laws and could lose their license if the authorities find out. I know their rep well so may inform him of what you have advised here. I'd hate to see a good casino lose their licence over something like this. Thanks for letting us know.
    17. ACrowLeftOfTheMurder
      That now means you're permanently self excluded from every EM site including Luck and Next. If you win and make a withdrawal they can confiscate your winnings based on the terms you agreed to. Didn't think that one out very well did you. Lol.
    18. ACrowLeftOfTheMurder
      I still have my regular sites that I have remained loyal to for many years, and they see most of my business because they treat great. I think I'll take your advice and not deposit at Thrills, Kaboo or Superlenny until I at least receive the decency of a response to my last email. It's been 5 days now. It's really not the way any customer deserves to be treated, and I can guarantee the other sites I play at would never treat me like this. Very disappointing when what you thought was a great group turn out like this. It makes you think what problems you would have if you were waiting for a withdrawal and needed to ask for their help? They have dropped a long way in my trust list.
    19. ACrowLeftOfTheMurder
      Thanks ValDes. It's now been 3 days without hearing back from Erik, so I don't like my chances. I guess I'm a sucker for punishment.
    20. ACrowLeftOfTheMurder
      Received an email from Vera & John for 40 free spins on Gonzo no deposit required. I was shocked as I have never received any free bonuses from them and use to be a very regular depositor usually depositing $150-$200 each time. I stopped playing there about 6 months ago because of this, and then today out of the blue I received this email, lol. It was such a nice surprise I had to share. So check your accounts.
    21. ACrowLeftOfTheMurder
      Thanks ValDes. I agree that the length of time to get this all resolved was quite ridiculous considering it started in around June, but Erik explained it was a misunderstanding which I was happy to accept. Unfortunately I can't explain the recent delays. The reason I've been so patient is Erik is a very nice person, and before this issue he was one of the best and most time efficient reps I've ever dealt with. We got along very well, so I didn't want to be rude or overly demanding in regards to this issue, although the lengthy delays to get a response does make you feel like maybe I did something wrong. In our past dealings I'd never have to wait longer than a couple days for Erik to respond and immediately sort out any issues I had, that's why when months went by between my emails and no response was forthcoming, I thought it was very uncharacteristic of Erik, hence I was willing to accept it must have been a misunderstanding. However, since reconnecting as a result of this thread, whilst Erik has been helpful, he has still not responded on occasions, meaning I've had to send follow up emails after a week of waiting. I don't expect anyone just to drop everything and attend to my issues immediately, but I think making a customer wait more than 2 or 3 days is a little unfair. A week or 3-4 months is just cruel! Lol. This is why I mentioned being surprised by Erik not mentioning any type of comp for the inconvenience and delays, as in the past he would comp me for much less without a second thought. This makes me think it hasn't even crossed his mind, and he must be under some external pressure that's demanding all his time, thoughts and response times. Like I said, I haven't done anything wrong at all to warrant these delays or neglect, so I can only assume Erik is being overworked, and has other more pressing issues to sort out. It is frustrating at times, but I also understand he has a tough job, so I'm trying to be as understanding as possible with my concerns, lol. Regarding Bruno,I'm happy to deal with him if Erik wants me to, however you've probably noticed I'm a fairly loyal person by nature, so I think that's for Erik and Bruno to discuss and decide. Just know Erik is a great guy and I hold no animosity towards him. He just seems to have other piorities at the moment. I guess when the bar's set so high early on, the greatest challenge is maintaining that level your customers then come to expect. Am I angry? No. A little disappointed and confused maybe, but I guess that's expected given the delays and forced sudden exile for all those months. The worst part was embarrassingly asking for a comp, lol. However you only live once, and if ever there was an occasion to do it, I guess this is it. After 2 days I still haven't heard from Erik again, so I don't like my chances anyway.
    22. ACrowLeftOfTheMurder
      Another update : Erik finally got back to me about the early registration at Kaboo, and the missing 'Exclusive Offer' I never received. It turns out the exclusive offer was 30 Echoes added to your account, so Erik credited these for me which I appreciated very much. This means the main issues have been resolved, and in return I have deposited and played at both Kaboo and Thrills. No luck yet, but that's the nature of the game as we know . I'm just waiting on Erik to get back to me on my final question, as I did ask if he had planned to offer me any small comp or offer to make up for the months I waited to get a response after my original account was deleted by them so they could open a new account that was never completed. I felt embarrassed to have to ask Erik for this, as I usually don't ask, but on this occasion I felt I was justified to ask, as I waited many months for a response to my emails patiently and politely, and still when the response never came, all I did was post my experience here whilst still remaining nice and respectful where many others may have been angry. I also accepted Erik's explanation that it was all just a misunderstanding, and also stated I was happy to return as a customer which I did. Now I don't expect Erik to give me the keys to the city, but a small gesture in appreciation for my patience, continued loyalty, and respectful correspondence would be nice. Sometimes it's nice to know you actually matter, and were not just contacted again because of a post I wrote on a forum. Whether Erik can do anything or not won't bother me greatly, as I will still support his sites, but sometimes you have to take the initiative and try your luck by asking the question. Even if it comes across as embarrassingly begging . As a result of this issue being resolved, I have also reopened my Superlenny account, and am happy to also return there as a depositing customer. Thanks all for reading, and your continued support
    23. ACrowLeftOfTheMurder
      Just an update to say I finally heard back from Erik and my Thrills account is now active again. It took almost 9 months to have the issue resolved, but finally my persistence has paid off. Will be depositing a little later to test the games, so hopefully all works well. If you read this Bruno, no offense but I advised Erik of the issue regarding my pre-registration at Kaboo, and sent him the confirmation email I received back in July so he can see for himself. I'm not sure if Erik can help, or if he will refer me back to you, but despite my frustrations at waiting so long to have the Thrills issue resolved, I still trust Erik and know he's a legit operator, hence I felt more comfortable asking for his advice. Thanks anyway. Special thanks to Coco for helping me finally get the Thrills issue resolved.
    24. ACrowLeftOfTheMurder
      4 days now since Erik contacted me, and no response to my reply or update regarding the issue I described to him. So disappointing. I find it quite amazing that a casino would be this uninterested in helping a player who has still shown an interest in giving them thousands of dollars in business per week, even after all that's occurred. It blows my mind really. I have to recommend people play elsewhere, as it's clear this casino group aren't as customer focused as the many other great brands out there. I'll be officially voting with my wallet and giving my business to those that deserve it.
    25. ACrowLeftOfTheMurder
      Hi Bruno, Thanks for your response. Firstly I'd just like to update everyone regarding my first post. I have been contacted by Erik via email, so thank you to everyone who may have helped us get back into contact with one another. Erik apologized and explained it was a misunderstanding, and I am happy to accept his explanation. We are also going to see if we can get the issue resolved and have my account at Thrills fixed and reopened which I'm very happy about . Bruno, thanks for offering to help regarding the Kaboo comments. I'm not sure you understood my post or maybe I didn't explain properly. I pre-registered at Kaboo on the 10th July 2015, and received a confirmation email stating: "Thanks for pre-registering at Kaboo.com. When Kaboo.com is launched you will get an exclusive offer, only for you!" So when you guys launched I never received any notification and only found out via the forums. I thought maybe I need to log in to see any exclusive offer, but when I tried it said no account exists. So now I was very confused. I ended up having to register an account again as the first time I did it in July had now seemed to disappear. So I registered again only to find just the standard offer available, however still wanting to try your site I ignored these issues and tried depositing, only to encounter further issues with not being able to deposit. So all round not a great first experience, but like I said I won't hold it against you and try your site again at some point. If you want evidence of the pre-registration email I received then feel free to pm me your email and I can forward it to you, or you can ask Erik to get it from me and I can forward it to him. I probably won't be using this forum much longer as I'm experiencing disturbing behavior from another member, so I would prefer email communication. I just wanted to give this update in fairness to Erik. Thanks again
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