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    cocopop3011

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    Everything posted by cocopop3011

    1. cocopop3011
      Personally I'd say no you shouldn't trust it but it might depend on the brand. Can you disclose where you're playing or would you rather keep it secret. Thing is - this is one of the most common issues we have here at the casino. Members self-excluding then playing at a sister site and can't withdraw because of it. And especially if you've told them you have a gambling problem I'd be very cautious and I think you might be taking a big risk. So, did you self-exclude or did they close the other account?
    2. cocopop3011
      For the United States?
    3. cocopop3011
      Gast82 I think we're all struggling to really understand what has actually happened here so I suggested you take the advice above.
    4. cocopop3011
      Just had a quick look and can see the Malta and Curacao lisense, with Malta being on board I'd like to think the casino would be okay to play at. Live chat isn't 24/7 like you said I'd keep logging in to try and catch it open, probably the best way to find the answers you need. My instant answer would have been duplicate account found or like you said same IP. This happened to me at NextCasino, duplicate IP address and just locked it without telling me but if you say there definitely isn't cant really think of another reason why. And yes, we don;'t have this casino yet so you wouldn't be able to use our complaint service. I'd really just bide your time and keep checking for a live chat agent available.
    5. cocopop3011
      Was just about to comment awesome, but the same thing happened when I went to reply. Thanks for replying btw everyone I thought I'd ask since my laptop is low on memory and causing all kinds of havoc so wasn't sure if it was just me. Don't think issue is fixed Val.
    6. cocopop3011
      Yes I have to agree this really has been Play'n GO's year. Even though I am no where near as big of a fan of their games as a lot of members here I'm sure this will come to me over time!
    7. cocopop3011
      Just wondering guys if anyone's having any problems tonight? Every time I go to reply it automatically redirects me to the full reply page which is fine but inconvenient and it shouldn't be happening. Just trying to figure out of it's my computer of an issue here. TIA.
    8. cocopop3011
      Don't really see the need to delete the post since we don't allow any links to sign up to the casino now anyway. Links have been removed from the above post though.
    9. cocopop3011
      Still playing Rhino then?
    10. cocopop3011
      Yeah I mean you could submit a complaint as pinnit has mentioned and just see what happens. However you'll need to make sure you include as much info as possible as it's still quite hard to understand what exactly has happened here. The complaint won't get accepted unless you include a lot of information. The issue you have is you said they blocked your account so there was probably a good reason for doing so. Maybe a duplicate account? If this is the case then you won't be entitled to the winnings anyway.
    11. cocopop3011
      So they closed your account and you still had withdrawable funds available? We really need to know the reason the withdrawal was initially refused because chances are even if the account was re-opened it would be refused again. Do you not have the email still or can support tell you? To be honest I've never personally closed an account before so I'm not entirely sure of the process regarding getting it back open. We do have other members here though will be able to answer better than me on this one,
    12. cocopop3011
      Hi Gast82 I've created a new topic for you as the original location you choose wasn't really suitable. Right the withdrawal. What exactly is the reason they are not letting you withdraw? You don't want to close the account because you need to get your winnings first. We'll need some more info to help you out though.
    13. cocopop3011
      First, take Valdes' advice above. Next - if there is any news you want to comment on just come here to the forum and your can share those comments here. I'm one of the writers here so would love to read comments and I'm sure my other colleagues would too.
    14. cocopop3011
      This is the thing you see...for news that I've written I don't or wasn't getting notifications to let me know if any comments were made so I'm guessing that's one of the reasons the feature was removed. If it came back our devs would need to implement such feature.
    15. cocopop3011
      I'm sure I've seen that avatar used under a different name too ..?
    16. cocopop3011
      That's greedy advice to give to someone who seems to be new to picking games for wagering I'd be very careful if you were going to take the risk of starting at $1 with a $50 balance, the superbet feature could see that $50 to $0 in minutes! Try the mentioned games without the Superbet Feature first unless your brave like Fiekie of course!
    17. cocopop3011
      Shame!
    18. cocopop3011
      Can't actually think of a game I enjoy that doesn't have any features or free spins.Sounds a pretty boring game and I'd be interested to see if anyone does come up with a game that doesn't have some kind of feature. Sorry...let me rephrased that. I'd be interested to see if anyone does come up with a good game that doesn't have some kind of feature.
    19. cocopop3011
      My chat support was great, what happened?
    20. cocopop3011
      Yep agree with Leo - Did you self-exclude by any chance?
    21. cocopop3011
      Oh dear, dear, dear sorry to hear that Afi!
    22. cocopop3011
      Hehehe
    23. cocopop3011
      7 Fun Facts about Cryptocurrency You Probably Didn't Know Awesome work from one of our newer writers, really enjoyed reading this one, very interesting indeed!
    24. cocopop3011
      Tintin1974 - I think you've definitely mis-understood the reasons your withdrawal was refused. See below also my conversation to back up what Leo has said above. Maybe you could have another check and get back to us so we can try and assist further. Sebastian8:08 pm Hello Visitor. How are you today? I'm here to assist you. Visitor Hi there I have an account at a few of your sister casinos and was wondering if I set up an account here os that still okay? is* Sebastian Hello there, you certainly may! Visitor And there'd be no issues with withdrawals (should I be lucky of course) Sebastian None whatsoever Visitor Awesome stuff thank you for your help! Have a great evening
    25. cocopop3011
      This is actually what my initial thought was. Because let's take Fruity Casa, SpinStation and Hello Casino aren't they all under White Hat? I've withdrew from 2 of those 3 with no problems and I have no doubt I'd get an accepted withdrawal from Fruity Casa too. @tintin1974 - Did they mean multiple accounts at their casino? Do you have a copy of the email they sent you?
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