cocopop3011

ANNOUNCEMENT - the provider has confirmed that two seperate screens are produced when a progressive jackpot is won - 1. The progressive jackpot win 2. the respin features which happens immediately after. This means that both wins should be calculated as the same win and divided by the total bet. @Icy @ales200 both your screenshots are accepted with the higher multiplier and I will update the reflect this.

Yes you can tell them that. Let’s be honest the casino has had 15 days to sort this out which is more than enough time and not what we would expect from this particular casino! Please ask them how much longer they expect you to wait since it’s already been two weeks and depending on what they say let’s open the complaint.

Just because it seems like we have two seperate issues going on here since Olle posted. So let’s clarify with the casino that they are dealing with the game play issue and ask if that’s already been sorted. Hopefully it has and we can concentrate on this SOW for you.

It does seem that this may be another reason things are being held up. Since Olle is not here could you ask support for an update on this @Badboy987

What additional proof are they asking for? It should not be taking 15 days to verify your documents!

And is the casino cooperating with you on this and giving you an update as to why it’s taking so long? Are you get answers off them when you ask? If they are not responding to you we can proceed with a complaint. But it’s important that I know if they are communicating with you or not?

I think PP really are smashing things at the moment aren't they!

I don't think it's old-fashioned, we actually have a few members, including me the same. I would love to go back 10 years to how casinos used to be back then!

Just realised you have 450 posts! Welcome back, your surname isn't familiar, but I'm glad you 're back. Are you here to stay?

Maybe you could share which method you use?

Excellent news! How much did you cash out?

What a win, congratulations.

This is great input as always! Thanks @marius1978

Thanks for the update, that is good to hear. And thank you for the warning to other members too, always helpful.

Our tags are not issuing notifications at the moment but I have reported this. Lets allow Olle some time to sort it and if we don't hear back in a few days we can discuss opening a complaint if the "reasonable" time period has passed for casino to reply. Can you confirm how many days it has been since you first raised with this casino?

@OlleBitStarz I have also sent you a private email, could you check this please when you have time.

Feel free to share any winning screenshots with us! We love to see.

I can't see why not, can you post for me to see

Hope your winning streaks return one day.

The minimum bet rule? Wasn’t he always placing bets in EUR anyway.

Where’s @loceff13 these days?

Yes we have sure lost some great members along the way!

It’s also fine for “some” members who enter our contests to not want to create topics, not everyone has a topic they want to create or talk about. Just because we like chatting in the forum it doesn’t mean that everyone else does. We have a lot of people who just read our forum and never comment. Would it be nice if they interacted more, YES, but not everyone is that way inclined. And if I was to say to these people okay well you have to have at least 200 forum topics to enter our contests then chances are our contests would go back down to 3-5 people entering and we’d not be given contests again. The reasons why our contests do so well now is because I removed that rule to allow everyone to enter.

I’d say that’s pretty normal, new members will tend to come and go, mostly creating topics when they have an issue, that’s pretty standard. This topic was never targeted to those kind of members, it’s open only to those who I have tagged who I expected to take part or at least explain why they can’t. There are a few that I knew that wouldn’t like ones that aren’t here now and Johnnygotthebone but still had to tag them as they are in our premium group.

@Icy you can proceed with a leaderboard for now adding your and ales in on the highest multiplier but just please explain that to is could change while we await confirmation from the provider.