cocopop3011

Unfortunately it’s NOT the gamelog that matters as this is a screenshot contest. You MUST ALWAYS screenshot your wins unless this is not possible because of the way the game works.

Are they not normal slot games, displaying the same kind of wins? If not can you show me a screenshot please for both games.

FOR NOW - everyone should be submitting your winning screenshots showing the amount every single time!!! If your total win from a single bet is split in two you should be posting the gamelog to show this if no winning screenshot is available for the part win! As long as I get clarification from the provider Thai is how their game works then this is what will be accepted for previous and future screenshots.

If the win is all won from a single bet then I will be accepting both. However I am chatting to the provider to confirm exactly how this works and will update the forum asap.

Please note we are chatting about this privately, once I’ve confirmed with them how the game works I will decide what we accept and will let you know.

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Will post an update on how we are proceeding with this as soon as possible.

Okay I’m with you, so you can’t see the base game win but then once free spins is finished it shows you the win but it only shows the free spins win - got it. This does make it difficult for the contest using our current rules.

So no winning screenshot is shown for this win on desktop?

But does it show the total winning amount from free spins?

Wait so two seperate win screens are displayed? If they are then everyone should be taking a screenshot! I was under the impression two seperate winning amounts were not being displayed and that’s why people had submitted one and a game log? IF this is the case then we should be seeing two separate winnings screenshots plus the game log to tie everything together. Can you confirm this please? I can’t confirm it all with the provider tomorrow but would be helpful to confirm it all here tonight if possible.

Great now I understand. I’ll have a chat with the provider, but if this is how their games works it looks like we may have to tweak the rules on this occasion. I can’t do anything tonight now but I will update the topic tomorrow with my final answer.

Well I’m not convinced we have run into this problem before afi to be honest, so I don’t think we’ve needed to include this rule before?

Thanks for explaining, this makes it better for me to understand. So the wins are derived from from one bet but you only get a winning screenshot from the first win? And the final win is then shown in the game log, right?

Can someone please confirm this is the screenshot causing an issue. I have read every post since the first page however since I’ve not played these games it’s hard to understand how the games work with the seperate free spins issue.

I’ve not created any confusion, nor have I said these wins wouldn’t count. However there does need to be a winning screenshot.

And this is still the case. I need to go back to the start of this contest because there’s been a lot of posts from different people. BUT the bottom line is if someone has not submitted a winning screenshot their entry will NOT qualify and there are no exceptions to this rule. Now let me go back and see what’s happened

I actually did but with everyone chipping in it has become quite confusing what the issue is.

I will check the screenshots asap. So what exactly is the issue here though, I’m confused?

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I have checked with the complaints department and unfortunately they are not able to take on the complaint which means you would need to contact the regulator as they suggested. As far as it goes in the forum there’s only so much I can help you, unfortunately I don’t have the power to do much else other than offer advice and further steps. I would suggest asking them for a timeframe if they are still reviewing your medical information? I assume that’s what they’re doing?