cocopop3011

If the complaint was rejected it means you probably didn’t include enough information, if the money doesn’t come through let me know and I’ll help you re-submit

I’ve checked for you and they have a valid license

I’m hoping to deliver some important news on this over the next few days. Please bear with me because I am working on a solution behind the scenes

Haha yeah, I just spoke to them and was about to come and tell you to follow their instructions glad you got it sorted!

Oh dear, I’ll have to ask them why tomorrow, can you show me what you wrote please?

I have some BIG news regarding Paid Reviews coming soon. I better not share today in case we have a hiccup, but I am hoping to share it with you all in a few days.

Hello, yes of course we can try to help. What has happened so far please?

Good luck!

You can use a VPN to file the complaint

If 22 days have passed then yes please Submit a Complaint. Please make sure you include as much information as possible. Include all your attachments but it is very important that you write text to back up your screenshots. Please make sure to tell them everything you have told us in here and include the emails they sent you,.

Hello and welcome to the forum. Could you give us a bit of info into what has happened and then I can let you know how to proceed.

@jan duchau our team has investigated and we have now blocked access to Tsars for Belgium players.

@jan duchau it looks like the casino did not send us the correct information We have investigated and updated the bonus with the correct wagering 40x b+d Maximum winnings is capped at 10x the bonus awarded. Thanks for letting us know.

I have made them aware you have submitted a new one. Let us know what happens please

I’m not sure what you mean?

Just sent it over, waiting for a reply

Woweeee!! It used to take us days to fill a few spaces, now we’re filling 6 in one day! You guys are on fire!

So this email is from today? I think you should take the advice given above and at least allow a couple of days for them to conclude the investigation. I mean 48 hours I would allow at least and re-contact them. Then let us know. You won't be able to open a complaint yet, we need to at least give the casino a chance to respond to this. When you registered did you select Netherlands for the country? I mean was it available in the registration for to openly select?

Hello and welcome to the forum. This is the first comment in the forum I have from you which I have just approved? Are you talking about reviews? If so then please note we have a massive backlog at the moment so chances are, your review is still in the queue for approval.

Nothing will be arranged until me @Jelena_PragmaticPlay chat about it, but thank you all for the suggestions.

Responded, thank you Blackjax

@jan duchau please ignore my request for the link I have it now. This is being investigated and I will get back to you with an outcome

@jan duchau please post the link to the Belgium commission site where you seen the list for illegal players in Tsars. Permission to post link.

I’ll have a chat with @Jelena_PragmaticPlay and see if we can come up with something.

Checking this one now, I’ll let you know when they reply