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    ValDes

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    Everything posted by ValDes

    1. ValDes
      You understood it completely wrong! The essence from that email is that they forwarded your request to the VIP department and you were supposed to wait until they review it. Absolutely, causa perduta. The most important thing here is to learn your 'lesson', accept it and move on.
    2. ValDes
      Mate, seriously, no offense here... Sorry if my tone of voice was too harsh but hey, we have close to 1000 players coming to use AGCCS every month and complaining from insane many different things; of course, each and every one of them claiming to say the only, undisputed truth... Then it often turns out to be the other way (in almost 2/3 of the cases)... That's why we are no longer taking words for granted but prefer to stick to the pure and proven facts and details, simple as that. An advice if you allow me... Sending emails like the one you quoted above and claiming problem gambling issues is a recipe for a disaster, believe me. Make sure to be more clear and eloquent in your future mails and to clarify in a unambiguous way what you like the Operator to do with your account - simple, temporary account closure; permanent account closure or self-exclusion. That's hell of a difference you know...
    3. ValDes
      Flooding means that you could have prepared all proofs and attach these alongside your first AGCCS complaint. Re the rest... 1/ There's no self-exclusion mentioned anywhere within your message which means two things - a/ the Operator is not obliged to stick to any 24h time frame cause you didn't specifically claim to be self-excluded and b/ I'm not even sure your message could be considered as the typical problem gambling related email but anyway, that's debatable and what matters here most is point a/. Further, there is no evidence attached about the mysterious 'break' request you are referring to in both your email and complaint, no dates mentioned, no time frames, nada... And last but not least, there's no valid info and proofs that you waited at least 24h after sending that mail prior playing and spending your money.
    4. ValDes
      Hi @CharlesSM and warm welcome to the AskGamblers Forum. So happy to see an acting Casino CEO getting his hands 'dirty' by taking over the marketing & research part and doing what I believe is the most relevant thing to do and namely - Ask Your Players Directly! No better, more honest, more straightforward and above all, more valuable source of precious info and advice than asking them directly what they like/hate/want. So kudos for doing that, really! I can see our forum gang has already 'unleashed their feedback fire' , but in case you need further assistance, pls don't hesitate to contact me or @cocopop3011, we'll be happy to help asap.
    5. ValDes
      Hi @Rashata, Two important things: 1/ Please refrain from flooding the AGCCS with multiple complaints referring to the same issue - you've already filed 4/ four/ complaints regarding the Rabona situation; 2/ Make sure to support your claims and statements with the relevant proofs - emails, screenshots, log, etc.. anything that could help us understand your case better and to be sure you are saying the truth rather than trying 'adjust' the facts in your favor. Thanks!
    6. ValDes
      Hey there @Pinkyfluff and welcome to the AskGamblers Forum. Kindly notice that since the issue you told us about is referring to a payment provider and not to a casino Operator, we cannot help you with AGCCS. Sorry about that
    7. ValDes
      Hi @StanNordFXand welcome to the AskGamblers Forum. Noticed you are most probably representing a financial trading website, so using the occasion to let you know that advertising is strictly forbidden here. Thanks for sticking to the Forum Rules!
    8. ValDes
      I guess you've already figured it out on another forum topic that's he's actually referring to SlotV.
    9. ValDes
      Hi @OmerKei, Have already responded to your forum PM, but for the sake of transparency and clarity, here's why your complaints (5 actually, all referring to the same issue, all posted between March and August 2021) were rejected by the AskGamblers Complaint Team. Strongly encourage you to refrain from throwing harsh words at our Complaint Team, simply because the AGCCS stats say it all and yes, we have no issues looking at ourselves in the mirror. If you want to get some help, make sure to put your emotions aside and to focus on providing the requested evidence and details. Thank you and good luck.
    10. ValDes
      Hi there @OmerKei and welcome to AskGamblers. Considering the nature of the described issue, strongly encourage you to consider the idea of using AGCCS /AskGamblers Casino complaints Service/. More about how to use it here. Also, don't forget to read carefully all the AGCCS Guidelines and make sure to adhere to them. For more information how to use AGCCS, please visit our Knowledge Base. Using AskGamblers Casino Complaints Service Let us know in case you need further assistance. PS. SlotV review page here.
    11. ValDes
      Hello there @Mollylucy and welcome to AskGamblers Forum.
    12. ValDes
      Hey there I think you need less than 20 secs to read our 22Bet review here... and run as fast as you can.
    13. ValDes
      As an avid, long-standing PNG fan I can tell for sure that Reactoonz could be a real balance killer if you 'catch' it in the wrong cycle... Had a dollar session few months ago in Curacao licensed casino where first garga came after close to 900 spins and paid nothing, literally, some measly 40-45x. Then had another one rather fast but it couldn't get anywhere close to compensate the loss of $650 already lost... All in all, less than 2500 spins, 4 gargas and a 1K loss, that's the harsh reality with the latest Reactoonz game-play which I had the 'honor' to experience myself.... Naturally, that was my last Reactoonz session ever since.
    14. ValDes
      Hey there and welcome to the AskGamblers Forum The simple answer of your question is NOPE. Any legit, licensed casino game is designed and programmed to deliver profit for the Operator in the long run.
    15. ValDes
      Nope! Seriously, it will depend on the potential amount of winnings you intend to withdraw. IF the amount is within couple of hundreds I guess you are okay and no one would bother with it. BUT, if it goes within the hundreds/thousands AND there's another bonus rule which they might use to screw you... well, it will be used against you and yes, they will wash their hands by claiming live chat host's 'honest mistake'.
    16. ValDes
      Requesting photos of the verification paperwork is now getting a standard practice for all/most Curacao licensed Operators... or least for the best part of it operating under the Dama license. That's not a reason to worry or get too suspicious, it's just due to the fact that the meta data containing in the pics is holding so much additional info such as date, time, device, etc etc and the Operator can easily determine and / or recognize potential fraud. Still, if the Operator is going beyond the reasonable verification requirements and these are not listed within the terms, you know the drill @RazorX, just use AGCCS.
    17. ValDes
      Nice one @RazorX, congrats mate! Hope you've already bragged with it in the Mega Win forum thread.
    18. ValDes
      Most welcome mate, most welcome... PS. Don't tell anyone, but I kinda pinged everyone who could help within three different teams just to make sure that our Afi's issue will be resolved asap. Sorry it didn't work out as fast as I hoped.
    19. ValDes
      Yeah, almost identical situation here in BG... Except the giant fiasco and scandal featuring the State Commission of Gambling which surprisingly (or not!) 'forgot' to collect 250,000,000 EUR of taxes from certain gambling brand owed by Bulgaria's top oligarch... Sounds familiar? Well, welcome to the Balkans where the 'right' political and judicial contacts could make everything possible!
    20. ValDes
      Hi fellas Hope you had a great weekend! Sorry for the forum browsing issues lately, seems like we had minor issues. Could you please let me know if it's working okay today. If not, pls feel free to take a screenshot and send via PM. Thanks!
    21. ValDes
      A hundred or more reviews to check is quite a work tbh... But imagine having to check 700+, cause we used to have such months a few years ago.
    22. ValDes
      Couldn't agree more! But have you asked yourself why the overall quality of the casino industry 'product' seems to go downwards? Ain't all this a direct consequence of the never-ending regulatory changes, all suggested and proclaimed in the name of the player's 'best interests'... Just thinking out loud, you know...
    23. ValDes
      This is what experts would call "Real Geo-Targeting In Action!" ProgressPlay is one of UK's biggest gambling companies with over 200 registered domain names - https://www.gamblingcommission.gov.uk/public-register/business/detail/domain-names/39335. How come a legit UKGC licensed business is allowed to offer Curacao license product (although under different company name of course ) is truly beyond me, really...
    24. ValDes
      Hi there @Cicadasinthetrees78 and welcome to AskGamblers Forum Yeah, none of the Operators mentioned in your post are currently listed on AG which means that unfortunately, you cannot use AGCCS and file a complaint against them. You are free to use their ADR provider thou, more details here: Good luck and keep us posted!
    25. ValDes
      Couldn't resist the temptation and gave Money Cart 2 a free-mode-go last night... Well, just another 20 minutes spent in vain must admit: - the game interface is really boring; it's just the excitement completely gone/missing from this game... makes me feel soooo awkward playing a slot game in a non-stop bonus game - the payout alongside the surprisingly high TRTP gives the impression of yet another mid-variance slot game opposed to the original Money Train 1&2 monster high variance which makes this game an automatically no-go for me; All in all, pretty unsuccessful attempt to circumvent certain slot interface restrictions applied by the UKGC.
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