Jeanke08

Interesting point of view!

Hi Astaroth, can I know what nationality you have and where you live?

Hey guys, I'm in the dark about a subject/matter of which I'd like to start a topic: e-mailed transcript copy's between the player (you) and the live chat. I have a bunch of them saved which will give you a broader idea about what kind of player I am for sure...maybe not always like a passive/pacifist but even problem seeking/activist. It's all about interpretation. But mainly the transcripts should show what problems are worthy of a player contacting the casino and how they handle it. Where should I do this and are you guys open for this idea?

I made a review about WinLegends, with a direct accusation which I can and will prove about the FS and their answer is one that 's I call F key answers...clearly. So underneath: 1. my review 2. WinLegends answer 3. Prntscrn about the offer I was talking about 4. Live chat transcript 5.Their -again- template like answers F Key'd 1. See first prntscrn at the bottom of the topic 2.See second prntscrn at the bottom of the topic 3.See third prntscrn at the bottom of the topic 4. Chat on winlegends.com Conversation started on : Thursday, February 16, 2023, at 10:45 (GMT+0) [11:05] WL_JANDUCHAU: Name: : janduchau <REMOVED> Department: : English Department [11:05] WinLegends: Welcome to WinLegends! Please clarify how we can help you? Due to the heavy workload on Live Chat, it may take several minutes to respond. We apologize for the inconvenience caused. [11:06] Arina has joined the conversation [11:07] WL_JANDUCHAU: hello [11:07] Arina: Hello, how can I help you? [11:08] WL_JANDUCHAU: well, I took advantage of that TOP Package N°3 [11:08] WL_JANDUCHAU: the terms stated that the free spins would be given in one time if the number didn't exceed 60 [11:09] WL_JANDUCHAU: as it is to the exact number 60FS I didn't expect 30FS [11:09] Arina: A few minutes please. I check the information. [11:15] Arina: In this bonus, you get free spins in 2 stages, the first part after the deposit, the remaining after 24 hours. [11:15] WL_JANDUCHAU: 5. If the number of free spins exceeds 60, they are credited in 2 stages, 24 hours apart after the activation of the bonus. [11:16] WL_JANDUCHAU: does 60 exceed 60 mathematically? [11:16] WL_JANDUCHAU: 61 exceeds [11:17] Arina: A few minutes please. I check the information. [11:20] Arina: If the number of fs would be 50 or 55 or let's say 59, you would get them right away, but the number of free spins is 60, which means that they will be divided into 2 parts. [11:23] WL_JANDUCHAU: you do know you are twisting your own terms telling me this, I could easily contact the certified instances for this mis-information. [11:23] WL_JANDUCHAU: when you advertise something you have to keep your promised goods and deliver [11:24] WL_JANDUCHAU: otherwise it's considered false marketing [11:24] WL_JANDUCHAU: with the intent of luring consumers to deposit [11:25] WL_JANDUCHAU: i would not have deposited if it stated that the amount would be given over two days [11:26] WL_JANDUCHAU: one of my previous places I played had the same construction with FS and I hated it [11:26] WL_JANDUCHAU: even so that I asked to delete my account there [11:28] Arina: Unfortunately, this rule applies to all players of our casino. [11:28] WL_JANDUCHAU: there is no such rule stated! [11:32] WL_JANDUCHAU: If something exceeds a particular amount or number, it is greater or larger than that amount or number. [11:33] Arina: If the amount is 60 free spins, they automatically fall under this rule and are divided into 2 parts. [11:36] WL_JANDUCHAU: I believe that you believe that and that it was intended this way from the start but you readable for all players and non players in printed incorrect [11:37] WL_JANDUCHAU: the terms associated with the bonus, rreadable for all can not justify what you are doing [11:38] Arina: Unfortunately, technical support cannot influence this, we will send the request to our administration for consideration. [11:43] WL_JANDUCHAU: thx 4 your time...I know you're only a support agent with limited possibilities and a list of standard answers [11:44] Arina: We are a live live chat, just unfortunately we cannot influence the moments associated with the game or getting bonuses, since all the rules apply to all players. [11:45] WL_JANDUCHAU: I'll think about bringing this to light because and pardon my French this is plain non compliance with your own terms, hence false marketing [11:46] WL_JANDUCHAU: you've been a help to your abilities [11:46] WL_JANDUCHAU: thx again [11:46] Visitor 'like' this conversation [11:46] Arina: Have a good day. If you have any questions or difficulties, please contact our online casino chat. [11:46] Arina has left the conversation 5. E-mail (My emain first) See fourth prntscrn at the bottom of the topic as their answer Hello, I'm a rather new player @ Winlegends. Made deposit 1 to 3 and today I chose a reload bonus, more specific Package N°3. 30 % and 60 FS on Pragmatic's Gates Of Olympus. The Terms for this specific bonus state: If the number of free spins exceeds 60, they are credited in 2 stages, 24 hours apart after the activation of the bonus. To my surprise I received only 30FS. I contacted live support about this and got what I can only consider scripted answers. The fact remains that Winlegends advertises this bonus package with specific terms added. With my deposit of €50 I'm eligble to 30% and 60FS. Not 61 FS which would exceed 60FS, hence NOT applicable to be credited in 2 stages. So after bringing this to light via live chat and still get answers like; If the number of fs would be 50 or 55 or let's say 59, you would get them right away, but the number of free spins is 60, which means that they will be divided into 2 parts If the amount is 60 free spins, they automatically fall under this rule and are divided into 2 parts. I'm baffled! This is not only false marketing with intent of luring depositors, it was handled as a non-event by an employee. If Winlegends' affiliates, various gambling regulator/authorities and The European Consumer Centre would be contacted about this, I wonder about their point of view. From my point of view I was misled, it's that simple and I demand a return of my funds. Depending on the answer, I'll decide my future @ Winlegends. Concepts like Fairness, Transparency and abiding, not abusing one's own terms must be applied. I'm looking forward to your answer. Yours truly. With kind regards, Jan Duchau ________________________________________ Now I would like your pov's and especially one from the casnio management itself. After seeing this, looking deeper into all Altacore N.V. group casino's (remember iWild guys) and their lack of really adressing customer complaints. These casino's should be blacklisted. (you can delete this last line if I'm going to far with my statement)

To be honest, @ this moment I'm playing at a new casino following the deletion of my account at iWild and they have an offer running; post a honest review on AskGamblers and receive €5. Being a member since long here, and I must correct you on that cocopop3011....At one moment in the past I started contributing on the forum but honestly can't remember why I didn't pursue (think I just obtained a new -demanding- job). So besides that I honestly feel that being among like-minded people can be of interest from a couple of angles...short: here we go again PS: I noticed my reviews (Betsamigo & Winlegends) haven't been posted yet (visible). Did one this weekend and today again if something wrent wrong but still nothing pops up, can someone check this please?

After reading the topic a bit better, my support is not applicable here...but one I do wanna know more about from the casino's mentioned who do have implementations set.

I posted it here as one of the elements I can prove showing that I agree with the OP, we all experience these errors at moments our intuition tinkles a BIG WIN incoming...otherwise why bring this subject to light. It's deception plain and clear but with an easy response for when players do complain about fairness and such, one we just have to assume is the truth and impossible to prove otherwise. ***One example I get frequently, it's my browser or the fact I'm a Linux user followed with clear cookies, clear cache, change browser, play from Windows and mainstream browser.*** Believe me, I did and do complain when my gut feeling tells me to but in the end I'm only more frustrated by those standard answers locked under the F keys. If someone knows of a technical and/or other way usable to put a real sense of danger on the managements through live support or e-mail, PLEASE SHOOT.

You would think providers will be more emphatic when it comes down to these situations. I can't suggest improvement for their sake of having "customers" coming back with your BIG WIN which I guess was at stake 0.1 and thus X20 bet win but for what concerns the 0.0 return after played a bonus or free spins round...damn, at least program another sort of notification like 'The Gods weren't in your favor, unfortunately no wins'

okay guys, I've got time because I'm sick at home for the moment so I'll give the threads and possibilities for the "greater good" a go. I guess it's at least good for maintaining my English vocabulary and even maybe for my psyche talking about at least one of my guilty pleasures which contradictory is also in my top 3 of problems in life. This will get therapeutic for sure

TBH, I wouldn't feel clean if you would have allowed it anyways. Congratz everyone, I'll most likely join the next one BUT not for the money, rather the competition amongst like-minded souls.

Wow, indeed .... for a provider known to streamers alone for big wins (it sure feels like that sometimes) a very nice win!

Haha, now I read it ended on the 19th, thought end of month... I guess my scrnsht's posted in the 'MEGA slot wins' topic won both on the 19th don't count as a good fourth place replacement?

Yep, saw that couple of days ago. Considering the contest stops at the end of feb and the amount the top 3 have, I won't say wasted time because I can still post all in the last hour of feb and go for the surprise

X 574

Freshly won...only a couple of cents sheer of 500x

I know but the balance you see came from previous bonus round. I made + € 4000 with € 5 bet, unfortunately I don't have evidence of that. As the game went crazy and literally awarded free spins upon changing from €5 to € 10 I thought and hoped the game would go berserk but 372x isn't bad either

I believe it's part of the dummy card problem Mastercard faces. Go onto the dark web and explore Mastercard selling/buying offers and whole websites run by scriptkids and hackers. You'll have your answer soon enough

Play them progressively. Starting with € 0,7 cent and each spin moving upwards to € 3,50 and stop. Tell me more than half of the tries you didn't gain some balance and I'll baboon a chimp.

Every addiction, gambling, *****, whatever produces dopamine AND serotonin. The money and research some company's spend on making you an addict are overwhelming. EA, Electronic Arts uses casino originated influences in their games like FIFA to stimulate addiction and spending money, that's mainly why they lost their license to use the name FIFA. That's why online casino's with too fresh, too good looking web design should be evaluated even more because colors, sound, placement of items and what they display contribute heavily on your state of mind.

I believe you are, you can't get around KYC anyways when asking for a withdrawal but I noticed some casino's have VPN's themself (see prntscrn) WHY ???

I remember an even more frustrating Pragmatic Bonus round with € 0,0 earned, yet at the end it says congratulations, free spins win € 0,0.

Okay, Am I wrong or doesn't this page say that your weekend reload bonus in this instance is limited to € 100 for the FS and 5x bonus granted. <REMOVED> 12. The maximum allowed amount for withdrawal which has been won from casino bonus free spins is €100. If the withdrawal amount exceeds allowed amount, the player will receive €100 and rest will be charged from player’s in accordance with the bonus policy. 13. All winnings received while wagering Bonus are limited to a maximum cashout amount of 5 times bonus granted. Any exceeded balance will be voided prior to money withdrawal. So €50 deposit needs €2625 wagering, only to be able to withdraw € 125 maximum. Deposit was €50 so real winnings from this offer are limited to € 75. You can't take the FS in consideration, because you can't have two bonuses active at the same time. If you wish to withdraw the first one, FS or Bonus, the other is removed. <REMOVED> 1.3. All winnings received while wagering Bonus are limited to a maximum cashout amount of 5 times bonus granted. Any exceeded balance will be voided prior to money withdrawal. 4. You cannot activate previously unused bonuses after a withdrawal request. 10. Players can only have one active bonus, at any one time. Our deposit bonuses are not cumulative.

You can add Betsamigo to that list. Coincidentally I used it yesterday after I checked Belgium gamblingcommision website and saw that online casino's with a Belgium license are forced to implement this and players can't deposit more than €200 each week.