-
Posts
845 -
Joined
-
Last visited
-
Days Won
10
Everything posted by Jeanke08
-
New Casinos - Who Shall We Review Next?
Jeanke08 replied to ValDes's topic in Online Slot Discussions
Can Stake Casino be re-evaluated asap please ! the review page says they have a valid Curacao license but after I accidentally stumbled upon their website I did not find the seal which confirms this but a validation that was unknown to me up until just now: XCM Validation If you read the iGaming Services page from that XCM group via xcm.cw/services I wonder about legality.- 553 replies
-
- players choice
- online casino
-
(and 2 more)
Tagged with:
-
Complaints Procedure is Failing players
Jeanke08 replied to Ghostnipple's topic in Suggestions and Feedback
Ok people, I ended up in an appropriate to this topic situation. As it concerns Royal Stars Casino, which has just been given a thread in which the rep can respond, the situation being forwarded to the employees/management whom this concerns -I assume at least following live chat conversations and their final words in which they told me this- I wanted to give them some time by not complaining directly in their topic and see where this leads... Everything I say I have proof on, prntscrn's, chat transcripts, the whole package. - So after depositing €60 and making use of the Royal Wager Free Welcome Bonus I started my evening losing most on Fury of Odin but when the real money was wagered, I sought other games to multiply the bonus money, knowing full well that any withdrawal would be reduced with €60 sticky bonus money. I played Colt Lightning producing a x162 win, Dinopolis x304 win and a x219 win on Hot Scatter Deluxe. The first glitch happened when exiting HSD and the money won not being added to balance followed by me contacting live chat, been told to log out, enter game and check game history; it says No History Found For This Session and thus they asked to clear cookies and cache. I just quit Firefox and restarted my PC (which wasn't necessary because Firefox deletes all cookies and cache when exiting - settings are chosen this way). After coming back I chose Vivaldi this time, logged in and money was there indeed. So I continued & played some games until I on '8 Tiger Gold Megaways' from Skywind won x977 (that screenshot I'll include in the Slots Review part of the site. When exiting the game for the second time that evening money wasn't added to balance so I contacted live chat again. A whole procedure of contacting live chat every time and getting another operator this whole ordeal lasted from 0:15 to approx 3:15 To try everything from their end I even installed Opera as last attempt (don't know any Technical aspect that would've changed anything but ok....) I'll included the last transcript aswell so you can see the promise they made (BTW from all chat's I had there was one not send to my e-mail so I copy pasted the text inside, better be safe). EDIT: as the transcript .jpg isn't clear enough to read, here is that conversation: Chat on www.royalstarscasino.com Conversation started on : Tuesday, February 28, 2023, at 01:45 (GMT+0) [01:45] visitor-username-changed new : anonymous [01:45] visitor-username-changed old : anonymous new : janduchau [01:45] janduchau: hello can Anna talk [01:45] Anna has joined the conversation [01:45] Anna: Hi there [01:45] janduchau: [01:46] janduchau: thx ... first time ever someone the same, i'll remember this forever [01:46] janduchau: so... [01:46] Anna: hahahahahha [01:46] Anna: Tell me it worked from Opera [01:47] janduchau: to log in [01:47] janduchau: yeah [01:47] janduchau: didn't do anything yet so...shoot [01:47] janduchau: fresh browser [01:49] Anna: Oh I really thought it would work [01:49] Anna: Let's take a look [01:49] janduchau: what work? [01:50] Anna: The game from Opera [01:50] janduchau: let me try [01:50] Anna: Sure, I'll be here [01:51] janduchau: nopes [01:51] janduchau: it stays empty [01:52] janduchau: what is kinda normal from a technical standpoint [01:53] Anna: Yes, this kind of thing is a bit odd, actually. But just a second to check that for you again, please. [01:53] janduchau: ok [01:54] janduchau: good news, transcripts did come in in the meantime [01:56] Anna: Great [01:57] Anna: Still, I will forward this case to the relevant team, so, could you provide me a bit more details of the device or devices and browsers that you've tried on? [01:57] janduchau: sure [01:57] janduchau: so i opened and deposited through firefox [01:58] janduchau: up until problem with Hot Scatter Deluxe from Amatic [01:59] janduchau: contacted support , needed to clear cache/cookies so i restarted ... solved [02:00] janduchau: but I entered with vivaldi, so i stayed and played up until problem with 8 Tigers Gold Megaways and saw no live chat symbol so contacted live through Firefox [02:00] janduchau: in out, in out, up until opera and now this [02:01] Anna: Got it, and which device or devices did you try from? [02:02] janduchau: all three , when they asked me to, even 3x / browser which is useless. [02:02] janduchau: but i notice now that i have a prntscrn from hot scatter deluxe [02:02] janduchau: there was no game history either but it was solved [02:02] janduchau: how do they solve this so quickly then but not now [02:03] janduchau: and if you meant by devices ... all three via pc [02:03] janduchau: don't do mobile [02:03] Anna: Great! Just a second, please [02:04] janduchau: is that the problem, you can't recognise my device? [02:06] Anna: Honestly, t his kind of case needs to be checked by our team and with the game provider as well. So, they will take a deeper look at it. As soon as we get any more information about it, you will be notified via e-mail. [02:07] janduchau: i don't need to e-mail myself with all transcripts and prntscrn's i have and took? [02:07] Anna: If you rather, sure, you can send all the transcripts, no problem. [02:09] janduchau: in what manner pref. Because half the time when i upload something through chat or even a link, you can't click any so what will be thrown out through e-mail...easiest would be for me to pack everything in .rar file but ik know that flyer won't land [02:10] Anna: Sure, no problem. You can keep all the transcripts just in case hehe [02:11] janduchau: so you will take care of communicating this to support? [02:11] janduchau: all prntscrn's needed i've uploaded through live [02:11] janduchau: i have some extrra ones but unsure they matter [02:11] Anna: Yes, they are already aware of your case and you should receive news soon, no worries [02:12] janduchau: okay, how much time does this normally take? [02:12] janduchau: i'm not impatient, just would like a clear timeframe so i know when to proceed from my end [02:12] janduchau: if neccesary [02:13] janduchau: your rep was @ ASKG today in a thread Royal Stars Casino began I believe [02:13] Anna: Sure, it's understandable. However, I can't give you an exact time estimate on how long this will take to resolve, but it is also in our best interest to be done as soon as possible. [02:14] janduchau: uhu and believe me I understand these growing pains [02:14] janduchau: so we're good for now [02:15] janduchau: thx Anna, will play another 15mins and then of to bed or i'll miss my alarm [02:15] Anna: No, thank you for your patience and understanding [02:15] janduchau: no sweat [02:15] janduchau: cheers Today I received no e-mail concerning the case being resolved but I did receive a promo, which I believe is intentional and is as toxic as they come. I'll lastly include the Welcome gift promo also so you can evaluate. Isn't it common knowledge that no 2 bonuses can be activated at the same time? So if I would spin this poisoned apple I would agree to lose all money from previous bonus still active...which is still active but just not resolved till now when I posted this reply. In my situation what would you guys do right now, I'm curious... -
I deposited today for the first time and I'm not really finished yet so can't give my global opinion yet. What I can do and will ask are 1. Isn't ELK part of your providers portfolio yet? 2. I don't see a button to make a slot game your favorite, this works easier when you own +8000 games () for future sessions for us players.
-
Guys, Girls, People of all gender, I want to be sure about this and maybe it can help newbies doubting this also. My question goes out primarily to those having experience with bonuses; are a 'Sticky Bonus' and 'Wager Free Bonus' one and the same or have you come across anomalies concerning this matter? I ask because I'm at this moment interested in two casino's to play at. One with Sticky, one with wager free, but although they both say that the initial amount will be deducted when making a withdrawal, one still demands b+d be wagered, the other not. Confusing.
-
Help - Fishin Frenzy bonus but funds not added to balance
Jeanke08 replied to SlotPlayer28's topic in Online Slot Discussions
Yeah m8! Power to the complainers ... never thought I would endorse such a sentence in my whole life -
Complaints Procedure is Failing players
Jeanke08 replied to Ghostnipple's topic in Suggestions and Feedback
That's not true either, I often thought about this and believe me, if such event where I'm 99,9% (that's one ***** of an RTP) sure of my case, I would look up the most notorious lawyer in the world when it comes to taking gambling entities down. Whether an online casino itself, an affiliate, audit or license seal supplier. I don't know if kickstarter still exists but if not some other public platform where you can raise issue and money needed for it. Football changed (for the worse) with the Bosman-arrest but I wouldn't mind changing this industry with a Jan-arrest. -
I dare not say it but this is a HUGE problem for me as I honestly can't say I've withdrawn this year but also last year. The biggest mistake was winning until I reached +€11.000 and a couple of hours later all GONE. I had such high hopes and plans to do with the money but at that time needed to verify my Mifinity account to a higher level so I would be able to withdraw that amount. Of course over a couple of days I won and was having the greatest streak of my life, even had €1200 already handled and waiting for confirmation. I surely blame myself but the casino equally. They surely have algorithms that qualify someone as problematic and not sending an e-mail after the withdrawal request a criminal tactic. One more day of waiting and I could've been able to withdraw €1200 / day but in the end I ended up even cancelling the €1200 already requested and € 0,0 balance. I stayed home from work for two days, urgent family matters...I was in a dark place then and started really analyzing myself deeper from that moment onward. Seems this isn't my only problem...depositing in a manner I can only describe as act impulsively angry when losing my deposit on a slot that plays for dead, all the time telling myself 'I need to keep playing, because the big one is on it's way and I don't allow anyone else to benefit from my investment.
-
Recommend your preffered slot games or game provider
Jeanke08 replied to eddgoose's topic in Your favorite...
Where can we demo play these BBIN slots? -
This was my main reason for asking. Can you tell me the names of those casino's with an Ecogra seal or any other independent audit entity seal. Maybe I could reconsider my biased opinion when it comes to Curacao licensed casino's but this will only happen with a level of trust from me to begin with.
-
Help - Fishin Frenzy bonus but funds not added to balance
Jeanke08 replied to SlotPlayer28's topic in Online Slot Discussions
Ah perfect, a UK man (being Merkur providing)...rest assured then, simply a technical glitch which will get sorted mate -
Help - Fishin Frenzy bonus but funds not added to balance
Jeanke08 replied to SlotPlayer28's topic in Online Slot Discussions
I would have waited with you complaint through AGCCS until Monday evening. Consider that it's weekend and that casino's as is common in the industry will seem to be reachable but factually aren't. I would presume that in these situations they need someone technical to check this, someone higher up to approve this and in last instance if needed, the provider of the slot contacted. All actions which require interference of people known to be not working during weekends, they need to party and spend our money at some point no ? You'll get your money, rest assured. EDIT: to be sure, it's this slot you're talking about: Fishin' Frenzy Askgamblers for some reason has no demo play available and the casino that they redirect to is a Belgium based casino. If by any odd chance you are actually from Belgium, bad news may come your way because BET365 is a blacklisted casino by Belgium's gambling commission. -
Hmmm, still clearly not clear enough. You wouldn't be playing as a duo, not in the literal sense. The intention was and should be interpreted that it is your selection of slots that gives the extra possibility of winning, not the player. Isn't the first thought running through your mind when making it up, the slot you will begin with -experience-related or whatever makes you believe it- the one that will produce these big wins? So you "give" those to someone else, by doing this I believe this can even be(come) a non judgemental way of testing reality against your biased mind. Win-Win EDIT: as to the pairing, there are enough simple little programs around that can do this.
-
Okay, I have to admit, from where I'm seated the whole thing seemed clear enough from intent to delivery with my own thoughts mixed in. The day after, sober but now brewing a depression from your answer I needed a re-write This is more clear about my idea and how to communicate it, so if it still feels complicated or forced to you, I'm to blame...I'm afraid I can't do much better coming up with something less mainstream at this level of engagement.
-
TOURNAMENT - Huge MAXWAYs Contquest – Prize Pool *insert* Our Tournament is different, not 2 but 3 ways to get lucky! Subscribe before *insert end date-1week* to our tournament by clicking *insert link* Write down your 3 favorite slots and e-mail address to participate. From *insert begin date tournament* on, win BIG & BIGGER by playing a fellow contestants’ slots of choice & from your favorite slots hitting big wins by someone else. Capture your wins starting x250 and up & post these in our Askgamblers tournament page. You and your 3 favorite slots have one month to accumulate winnings. At the end of the month we will post the top 3 winners and the slots played by each, so participants can theoretically win 3 times (besides in real life, via both you yourself & the player playing your favorite slots ending up 1st, 2nd or 3rd. Players need to register between a limited set time –one week- to participate. At the end you throw all players in a draw program and let it pair. Maybe add as a sole condition in the attached terms that we expect a review from at least one of those three slots and/or a review on the page of their choice of casino where played. I bet that a big part of whom register here have ulterior motives like profiting from the AG Coins, placing a review because of a promo for which they are rewarded from relevant casino. ***That is at least how I started, seeking bonuses, free money and just register at casino after casino after casino...if you don't throw in the towel afterwards you seek residency at one or a couple casino's you trust and build from there on up seeking fellow casino players or a platform on which you show your support and hope 2 benefit from that cross-pollination from and with relevant casino.*** I believe that this concept, for what AskGamblers' admins and forum concerns, will generate interaction which stimulates interest & show a profit forecast in the form of (more) interactive and more engaged people 4 whatever direction you wish to steer the forum in conjunction with the main site.
-
February Contest - Win a Share of $250!
Jeanke08 replied to cocopop3011's topic in Exclusive Competitions & Contests
I've put my mind to it, it's been a while since I thought marketing-wise and came up with the perfect combo for contesting and getting players more engaged on the forum. Will make a topic about it somewhere tonight, late late after midnight I mean -
Noticing some Changes at Video Slots Casino :
Jeanke08 replied to Hellridah's topic in Casinos General
Astaroth, I agreed with you in my first sentence. OP means Original Poster. I'm with you on this subject/topic bro' -
February Contest - Win a Share of $250!
Jeanke08 replied to cocopop3011's topic in Exclusive Competitions & Contests
I like some of your ideas Afi4wins but let's not include social media into this and introductions: let's be honest: 99% of whom roams here won't read those and posting an introduction when it is kinda forced always feels like a chore. It sure did and does for me...which does not mean I didn't introduce myself on maybe one or two occasions through the years. Those were forums from private trackers where a let's do this as a team vibe was felt from the very first moment browsing there. The total count of members was in both instances on the lower side but being so difficult to get in, the niche side of trading with each other and/but building towards a greater goal which every member endorsed was an important factor for introducing myself. Let that aspect flow naturally, not forced. -
February Contest - Win a Share of $250!
Jeanke08 replied to cocopop3011's topic in Exclusive Competitions & Contests
Euhm, maybe you could have a contest with some AG coin like thing attached. One topic, the poster with the most likes on their answer wins. But don't make the topic open to everybody, make it open to people who answer five multiple choice questions from which the answer can be found in a forum topic that not only educates but tinkles their interest and invites not only one (interaction from a possible reward), two (actual interaction searching answers to multiple choice) but three (made them addicted at interaction with the forum) The question and their following answer should be something that demands them reading and interacting with the forum itself. By doing this you should gain some interested souls who keep being active. -
I can't say I've tried them or even which providers are available to play there but if you launch TOR Browser, preferably from a live TAILS distro, burned on USB, using VPN and the Macdonalds WiFi network, you should search for REAL no verification casino's and start reading/searching for reviews because that's the only thing they offer in return for you depositing and playing at X casino. I can imagine many aspects why they wouldn't tamper with slots, RTP or any other technicalities and still payout even the biggest of wins without fuss. Numerous reasons to support my belief but still I can't because my norms and values but mostly my principles would be off course and heading towards....
-
So, if this is correct and I would like an answer from Astaroth...why state that Curacao based casino's are the last bastion, which I interpret as they hold your trust -correct me if I'm wrong- and what you mean specifically with other reasons besides RTP wise -which I don't get honestly, RTP should be the same everywhere, no (the RTP stated in a specific slot)? What motives do apply when choosing an online casino? Is your financial proficiency only applicable to casino's or do you have a background in all financial aspects; also the protection and security thereof? I mean how many Curacao casino's have an Ecogra or other internationally approved testing agency seal?
-
What's the loophole or why call this situation a grey area when it is so clear? Underneath is a prntscrn of the same bonus I took...if you check the address bar you'll notice a small change there but the content is still unchanged. And to clarify; the answer I got through e-mail addressing this contradicts not even those specific terms attached to the promotion and the answer I received through live chat. They speak of three parts. Their statement that the promotion is in accordance with their general rules of bonuses just plainly makes this some sort of amalgam this way. On the page of their Bonus Terms we read amongst others: 5. You cannot activate previously unused bonuses after a withdrawal request. 11. Players can only have one active bonus, at any one time. Our deposit bonuses are not cumulative. 14. The casino has the right to cancel all bonuses and winnings, as well as to confiscate all money from the account if they were received in an unfair way or in violation of the rules. So If I activate the 30% together with 60, 30 or 15 FS, this means I'm violation of the rules. OR I activate my 60, 30 or 15 FS before applying the extra %, all other bonuses are deleted and you have to be very, very sound of mind that the amount you wish to withdraw doesn't exceed a max amount (which iWild enforced/enforces and they are from Altacore N.V. so...I'm just saying) PS: If I knew I could hold them liable in some way for false advertising, I would bet on that and hire a lawyer but with Curacao casino's THERE IS ABSOLUTELY NO WAY, I checked the legal aspects from every side (having worked in marketing myself) and it's impossible and they know that. How the ***** can someone trust Curacao casino's if that's the case?