Help blocked account 20bet.com

[alano83]

Hello, I am a VIP customer at the betting site in question; I place high-stakes bets on low odds. I have always verified all the cards used for deposits. Three days ago, I lost €4,000 on odds of 1.09 with no issues. I then deposited €7,000 and won €7,300. When I requested a withdrawal, my account was blocked, and I was asked for a bank statement (which I provided the same day) and an explanation for my betting style—as if I can't even choose how to play with my own money. 

[lucks_maximus]

They want an explanation for your betting style of betting big on massive favorites? LOL

Why would they block you if you're a VIP.  This sounds stupid. Maybe they are stupid.

[Blackjax]

They are just asking you to explain your betting style which does look predatory.  

I agree its high risk but betting €4000 and €7000 on odds of 1.09 odds won't be allowed on most casinos. How do you plan to explain your side? IMO just tell them the truth and walk away with your money which I believe they will have to release. They will ban you from the casino I believe. 

Have you ever been banned by any casino before for this betting pattern? 

[marius1978]

Why would it not be allowed, though. Maybe under some responsible gaming paragraph, but the bookie has everything to gain from players betting on no-value odds like these. Just one failed 1.09-bet, and it will take the player forever to recuperate, while the bookie risk only a minor payout each time, but a massive take once the bet fails.

[alano83]

I’ve asked several times if it was possible to play at low odds, but no one ever replied. I’ve previously lost huge sums—up to €9,000—and they were fine with that. Now they suddenly decide to make a fuss over €300 in winnings. If they don’t want me playing anymore, that’s fine, but they have to pay out the winnings I’ve earned.

[alano83]

2 hours ago, Blackjax said:

Ti stanno semplicemente chiedendo di spiegare il tuo stile di scommessa, che a prima vista sembra predatorio.  

Sono d'accordo che sia un rischio elevato, ma scommettere 4000 e 7000 euro con quote di 1.09 non è consentito nella maggior parte dei casinò. Come pensi di spiegare la tua versione dei fatti? Secondo me, la cosa migliore è dire la verità e andarsene con i soldi, che credo saranno costretti a restituire. Altrimenti, probabilmente, ti bandiranno dal casinò. 

Ti è mai capitato di essere bandito da un casinò per questo tipo di scommesse? 

I play on others, and no one has ever complained.

[Blackjax]

37 minutes ago, alano83 said:

I’ve asked several times if it was possible to play at low odds, but no one ever replied. I’ve previously lost huge sums—up to €9,000—and they were fine with that. Now they suddenly decide to make a fuss over €300 in winnings. If they don’t want me playing anymore, that’s fine, but they have to pay out the winnings I’ve earned.

Have you explained them about your betting style? What did they say? 

[alano83]

Nothing for three days; they just say to wait. I even tried filing a complaint via Ask, but it was rejected because I have to wait on 20bet's own timetable.

[loceff13]

There could be a variety of reaosns why they have concerns(ie loss chasing because of your immediate trying to take out your second deposit plus profit). 

[alano83]

Hello, a few more days have passed and nobody knows anything—neither whether the documents are in order nor when I’ll get my money. Is it really possible that no one can help me?

[Afi4wins]

7 minutes ago, alano83 said:

Hello, a few more days have passed and nobody knows anything—neither whether the documents are in order nor when I’ll get my money. Is it really possible that no one can help me?

@alano83 Certain casinos may take longer processing time than usual, so I think just give it some more time (maybe 1 more week) to see if there's anything new coming up.

[cocopop3011]

On 8/21/2026 at 8:16 PM, alano83 said:

Hello, I am a VIP customer at the betting site in question; I place high-stakes bets on low odds. I have always verified all the cards used for deposits. Three days ago, I lost €4,000 on odds of 1.09 with no issues. I then deposited €7,000 and won €7,300. When I requested a withdrawal, my account was blocked, and I was asked for a bank statement (which I provided the same day) and an explanation for my betting style—as if I can't even choose how to play with my own money. 

Any update on this please?