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alano83

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Newbie Gambler

Newbie Gambler (1/8)

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  1. Hello, a few more days have passed and nobody knows anything—neither whether the documents are in order nor when I’ll get my money. Is it really possible that no one can help me?
  2. Nothing for three days; they just say to wait. I even tried filing a complaint via Ask, but it was rejected because I have to wait on 20bet's own timetable.
  3. I play on others, and no one has ever complained.
  4. I’ve asked several times if it was possible to play at low odds, but no one ever replied. I’ve previously lost huge sums—up to €9,000—and they were fine with that. Now they suddenly decide to make a fuss over €300 in winnings. If they don’t want me playing anymore, that’s fine, but they have to pay out the winnings I’ve earned.
  5. Hello, I am a VIP customer at the betting site in question; I place high-stakes bets on low odds. I have always verified all the cards used for deposits. Three days ago, I lost €4,000 on odds of 1.09 with no issues. I then deposited €7,000 and won €7,300. When I requested a withdrawal, my account was blocked, and I was asked for a bank statement (which I provided the same day) and an explanation for my betting style—as if I can't even choose how to play with my own money.
  6. Good morning, today I made a deposit of 2300 sudc at the betpanda.io casino: I had received a promotion that by depositing I would have received a free bet.... So after making the deposit I saw that the promo had not been activated correctly and contacted my VIP manager. I did not receive a response for about 20 minutes from the same person (telegram contact), and as soon as I received a response from them, my account was literally emptied. In the meantime, I reported this to the VIP manager who has not responded to me anymore. The account had been in use for days. Therefore, I believe the manager is to blame. I should point out that I have been a VIP customer for 4 years, having wagered hundreds of thousands of dollars. Support is not helping me, the VIP manager strangely no longer responds. I am attaching the conversation I had on telegram.
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