Search the Community

I was playing at Dazard bet casino with a deposit bonus and while starting my session on Easter Island my PC froze. I started pressing randim buttons and accidentally made a bet of $2.5 which breaches allowed max bet of $1.5. I went to chat and asked for help and they said this is special bonus and max bet for these bonuses are $7.5 If any thing happens the decision will be favoured on my side right?

ll

Hey guys Got a quick question for you all that I've been pondering with for a few days myself. Was thinking of signin up to a casino (also a bingo site since I fancied a game), no wagering on winnings BUT they have no live chat! This is usally a big no no for me but with fancying splitting my cash on bingo and slots I'd really fancied this place. They have toll-free support for UK players which is fine I guess but I'm not particularly keen on speaking over the phone to casinos so haven't registered yet. Would you guys?

Well I really have seen it all now!! My experience if you can actually call it that today really has made me think that anything is possible now. I won't be naming the casino but I loaded up live chat today to find out restricted countries as I couldn't see it in their terms anywhere. Actually my first of 3 questions I asked was is their live chat 24/7. I had to explain what I meant by 24/7 but I got the answer I required so moved on to question 2. Can you tell if you accept UK players. I was asked to give my username. I told them I don't have an account yet. Their reply - priceless! "Sorry we only offer assistance to registered members" My response - Okay thank you for your help. I never asked my third question (which is always: do you have a mobile casino) Anyone ever been told this before?

This weekend, Juicy Stakes will give you 35% Instant Cashback if you bust a deposit playing any of their slots from Worldmatch. Cashback is an easy alternative to deposit bonuses. If you play through your deposit without a win this weekend, contact customer service by Wednesday and ask for 35% of your last deposit back. It will be instantly credited to your account. Play-through on this bonus refund is just 10X. There is no max cashout. Live chat is the easiest and quickest way to request Cashback but the 35% refund can also be requested by e-mail or telephone. Juicy Stakes has a busy poker room with all kinds of players from all over the world. They also have a big selection of slots and other casino games from Worldmatch, Betsoft and Lucktap. There are over 130 games under the Worldmatch tab in the casinos. With themes like Egyptian, adventure hero, sports, space, Vegas and even candy, there’s a slots game for everyone. There’s also Video Poker, Blackjack, Roulette, Baccarat and Craps. (Cashback is for slots only this time.) Worldmatch’s most amazing new slot, Book of Pharoan HD, welcomes players to the world of majestic Kings and Queens to unlock the mysteries of ancient Egypt. The all-new slot game with brilliant HD graphics and theatrical sound effects takes them on an exciting adventure through the ancient world. Three or more Free Spins symbols trigger up to 100 free spins with prizes tripled. Other popular Worldmatch titles include Banana King HD, where chimps applaud their sovereign, Night Vampire HD with three Bonus Games and, inspired by sci-fi novels, Robotika HD.

Soooo...It's a cold Wednesday night, all the kids are in bed and I've no gambling budget left until the beginning of the month so I'm just catching up on some free spins . I checked the No Deposit thread and came across a code for Trada Casino. I haven't played here in months! But thought I'd try the code anyway. First things first, couldn't log in, forgot my password. The lovely Kate @ Live Chat sorted it all out for me and I was soon back into my account, Tried the code didn't work. So I thought I'd be cheeky and ask Kate if she could credit the code for me even though I knew I hadn't deposited in a while so I was expecting to be told I'd need to deposit. Instead, Kate told me the code had expired and just credited me 30 free spins on Jimi Hendrix!!!!! And I won just short of £7 which is a miracle in itself It really is the little things that make casinos stand out from the rest. So just wanted to give Kate and Trada a massive thumbs up from me! Thanks guys. You've just made a 'budgetless' girl very happy for an hour

Hi Does anyone know if Dunder Casino has live chat? Cheers -brett

Hello, my dear friends. As you all know, AskGamblers was the first ever gambling portal which introduced a Live Chat facility for its customers. Now we made another unprecedented step ahead and since you all deserve nothing but the best, our Live Support became 24/7! You could read more about it here - AskGamblers Customer Support Is Live Round The Clock Feel free to share your feedback anytime.

I know we've spoke a lot about live chat, but it's something that's actually extremely important to me on a daily basis when it comes to my personal gambling. It's something I always test out and expect the highest of standards! I don't know if I have high standards because I've always worked in customer service and believe I know myself how to be a good support agent or whether everyone has the same standards as me. I expect politeness, friendliness, conversation etc etc. Casino Luck - What does everyone think of their live chat? The very first thing that always sparks my attention is how slow they are! And not only that they never tell you anything whilst your waiting! So I often have to make sure they are still there! I mean why does it take them so long to respond to a simple question? Are they serving other players at the same time? Next I find they are quite abrupt. For example I often just get...HOLD ON Hold on....Well yes of course I can hold on that's not a problem but how about Please could you hold on for a moment while I check that for you! They're not very conversational and I really would expect more from such a casino with a reputable name! I just had to have my say, and now my rant is over! Thanks for listening.

Hello everyone I know we have discussed Live Chat in depth in many threads here but today I have a new question to ask! I find nothing more annoying than going to Live Chat and asking a question only to be told to read their terms and conditions! This has happend to me many times, while other casinos will just give you the answer. Everyone know's I'm a stickler for not reading the t&c's and this isn't about that, it's not that i'm being lazy and just not wanting to read them and even though the answer to my question will be in the t's I am asking customer support for them to tell me the answer! It's so extremely rude in IMO to be told to read the t's and them not give the answer. This leads me to two conclusions: 1. The live chat agent doesn't actually know the answer OR 2. They are just too lazy to tell you Both are outrageous which ever one it is. I have worked in customer service since I was 16 and got my first job in a car insurance firm, i've worked answering the phones, dealing with complaints accessing customer service and never once if I have been asked in my job to answer a question have I told the customer to check their policy documents!! It's just ludicrous! If I didn't know the answer I would always find the answer! That's what customer service is. Customer service means you provide a service to your customer and not tell them to find the answers to their questions themselves! If the live chat agent doesn't know the answer then thats just terrible IMO. If the casino don't train their staff to know the ins and outs of their OWN TERMS then what's the point in even employing staff. I can tell you one thing if I was a live chat agent, whether or not the casino trained me to know their terms I would make it my duty to know them anyway. I would want to be able to answer my customers to the highest standard not fob them off and tell them to read the t's! #NotAcceptable So that's my rant over over for the day anyway. I just wondered whether anyone agreed or even disagreed with me and whether this would bother you or not? Let me know below, or if there is anything else you find unacceptable post it below. P.S To any casino managers reading this post you really should know that this is very bad practise and SO UNPROFESSIONAL! When I am asking Live Chat questions one of the reasons may be because I am deciding wehether or not to deposit, and being told to find my own answers basically is definitely not pursuading me to make a deposit!

Hello Everyone, Sorry ive been absent a lot recently I am actually busy with some AG work at the moment, I promise to be back and I do keep an eye on all your threads. I just wanted to share something with you guys and get your opinions on something. For all of you who know me here you will already know this but for those who don't, I openly admit that I am a very lazy gambler. I'd like to think I have experience but I really do slack in some areas. I very rarely read terms and conditions properly, I never check pay tables, RTP and sometimes even security. BUT I will always have a conversation with Live Chat before making a deposit at a NEW casino. For me Live Chat really sells the casino. I need to be able to speak to them in clear English with hardly any barriers. How they are able to communicate and understand me is really important as to whether or not I would make my deposit. I'm the kind of player who likes to know what is happening at every stage. I will ask questions about wagering, what happens after I deposit, game contributions, withdrawals, documents...basically everything I need to know. I also like to speak to them again as soon as I make a withdrawal (if I make one). Before I deposit I have to make sure that myself and the live chat team have a clear understanding. Don't get me wrong, there have been times I have still deposited when I've not been happy with live chat but I'm getting now that this is of utmost importance to me. I just wondered if there was anyone else who is like this? Or if not, what are your most important things you look for before making your first deposit at a casino?

Hello I'm currently working on collecting some info, regarding bonuses and country limits and restrictions related to it, so I'm sure I'll have a lot of interesting chats with supports and so many new experiences with it Today, I was checking 50 Stars Casino. Went to their live chat and I'm still confused if I was talking to live person or robot. Here's a dialogue, it's kinda funny, so I wanted to share and maybe even make you smile Laura says: Hey you . I have a special bonus just for you! Laura says: You with me? All you gotta do to get the bonus is click here to download, install, and enter real money mode by depositing in the cashier section. User says: Hi Laura, sorry Laura says: No.. that's ok Laura says: hey there.. ;-) User says: I'm not a player by the way Laura says: Ok, I just need a minute of your time to tell you about ouramazing first deposit bonus! Laura says: Yep? User says: do you have the list of countries restricted from getting any bonuses? Laura says: We are offering an amazing bonus right now worth hundreds in free cash!!! We give you a 100% match up bonus on your first deposit and 125% on your second deposit. User says: (I'm from AskGamblers.com) Laura says: For example: if you deposit $100, we'll add $100. If you deposit an additional $160, you can play with $360! All you need to do isdownload now! Laura says: So, to get your bonus just click here to download our secure Playtech platform, choose 'Play for Money' and fill in your details! User says: have you got the chance to see my question, beside all those bonus ads? Laura says: how can i help you? Laura says: nice! Laura says: when you make you're first deposit, we will give you a 100% match up bonus on your first deposit up to $200 and a second match up bonus of 125% up to $200! Laura says: So start playing and get your welcome bonus now! Laura says: Don't forget that the bonus is subject to our terms and conditions. Laura says: anyway, if you need anything else in the future i'm here to assist you anytime! User says: i need a list of restricted countries, from getting bonuses? User says: if there is any Laura says: well, we are offering you a 100% match up bonus on your first deposit up to $200 and a second match up bonus of 125% up to $200!!! Laura says: For example: deposit $100, we give you a matchup bonus of $100, deposit an additional $100, and you can play with $225! Don't miss out on this amazing offer, download now! Laura says: in addition, you don't need to worry about computer threats because we use playtech secure software (playtech is a public traded company based in london ). we provide you with technical support 24/7 and are very committed to client satisfaction. User says: sorry, are you live person or this is some automatic chat? Laura says: yeah yeah, i'm real Laura says: don't sweat it.. Laura says: yes, i'm alive Laura says: Well, If you need further assistance please let me know.. It's been a pleasure talking to you User says: okay, can you assist me? Laura says: I'd love to help you, no problem. Laura says: bye ;-) Laura says: [Chat ended]

Hello there You surely noticed a little label "Leave a message" in the bottom right corner of the site! Now you can send a message or question to our support and get an answer very soon, or if you're lucky, you can get it directly via Live Chat! This feature is brand new here and will be very popular and useful soon, so feel free to try it out

I would like to share some of my live chat experiences(logs) in my reviews and was wondering if this would be okay to include along with my experiences?