Fiekie247

Yeah recovery is easy. If you need help finding software let me know.

I give up!!!

It gets better. They send me an email saying on my first deposit i can claim 150% and 10 free spins. Then i receive another email saying I cannot claim the first deposit bonus, because I already claimed the offer from my previous account -

Well now you cannot claim the welcome bonus using skrill or neteller deposit anymore. I know this was possible before. I guess I will not be claiming any bonus again.

So my account just got fixed now. I asked about my funds and comp points transfer, then they said they will send the email to relevant department, i though they would know to transfer the funds my saturday, since they advised me about the transfer of funds, now they needed to ask again. I think after my funds are transfered, Ima make a deposit, withdraw everything in my account and most likely close it or I do not know...

Now tis thing is dragging on and on again. They cancelled my withdrawal on my USD account as they cannot process the withdrawal in USD. Advised me to open a new account on saturday while live chat was on the line. They were going to transfer my money in my USD account to my new account. After i verified my account, it could not log in , account is locked: its been 2 days and i have fought with Live chat and they escalated but still nothing is fixed. I am really pissed of now. Here is live chat now Oskar7:41 am Hello! How can I help you today? Visitor Oskar Oskar Hey there Visitor email address f(Email address) has my account issues been fixed? Oskar Can I have your name and date of birth, please? Visitor ********* ******* Oskar Thanks, I will look into it, one moment please. Unfortunately we have not received an answer regarding this yet, the query has been forwarded to our responsible department. As soon as we have an answer regarding the case we will contact you by email Visitor you know this process is really an invonvenienc enow Because you rejected my withdrawal in my USD account and could not process it because of you dont operate in USD currency Oskar I'm sorry for the inconvenience, the query has been forwarded to the responsible department and it's out of my hands for now. They are looking further into this and we will get back as soon as possible Visitor You rather want to transfer it to my new account, but i registered a new account on saturday while live chat was with me, but now i do not have access to my new account or funds since saturday this whole process has been a dragged out. Im deeply pissed off now.. Read Oskar I'm sorry to hear that and I'msorry about the inconvenience. It has been escalated on your behalf and we will contact you by email as soon as it is resolved. What the ***** do i do? Cancel my account now?

Thanks for the feedback. My account got verified 6 hours later. And I understand the workflow and processes that casinos have, sometimes you dont want to wait, just want answers then and there. However I am not leaving Fruity Casa, I will still be playing, lets hope since my account operate in ZAR currency I will be able to make deposits using Ecopayz.

16000 with 1600 wager, still trying to process why she needs tips on meeting wagering requirements... anyways she must have had a big bet in order to hit 16 000k, I mean I kind of worry she broke the rule already. But lets wait and hear the story. Imagine you play at the GameTech group casinos and upon cashout you can only takw x10 your deposit. Now that would be heart breaking.

Good Day AG members I finally made peace with the fact that I have to open another account after my withdrawal. Then there was an issue with my docs. But not really my fault, the finance team didnt check the email with my explanation of my address change and the attached documents. So they needed my Proof Of address docs, which i already sent through and once i contacted live chat, they explained they have the necessary docs, no need for me to sent the docs again. Here is how live chat is going down... Am i just being unreasonable, or should i be more understanding about the processes , how queries are dealt with? because i think live chat should have 95% of answers and if they do not know, they should basically find out and tell then and there on live chat right? Excuse me if i do not have the patience, maybe i am just being not so understanding ;-) Emma Hello! How can I help you today? Visitor Hi Emma is Adriana Available? Emma Hello there! Yes she is, you wish me to transfer you to her? Visitor Yes Emma Just a moment, please. You have been transferred to: Adriana . Adriana Hello! Visitor Hi Adriana I received your email So now account verification documents by the way its Shaifek Shafiek Adriana Hi yes! Visitor username : ***** What do you need? Adriana May I also have your date of birth pleade Please * Visitor ****** I have send an attachment with my old address and attachment with my currency address What is the problem? Adriana We only need an address of the one that you are living in now. Is the address on your account the older one? Visitor yes the one on my account si the older one (Old Address) My new address is (New address) Adriana Okay, that makes sense. So right now we need an proof of address where you live now where your name address and a date not older than 3 months is. Visitor i sent that through already in the same email Adriana I suggest sending another email with this document and explain why the document is mismatching with the address to your account. Explain the reason for it so to say. Visitor I then explained in the email i sent already 2 days ago Adriana May I have your email please and I will take a look. Visitor ************ Adriana Thank you, one moment please. Yes I found it! I will forward this to the responsible department. Visitor you could see that i told them my current adress is now 399 Adriana Yes I see! Visitor and not using the old one anymore can you escalate for them to check it now Adriana I will send an email regarding this. Visitor because i do not wish to wait up to another 48 hours for verification to be completed because of the email you send back now so how long will it take for the docs to be verified? Adriana Unfortunately I am not sure, once we have a reply back you will receive an email from us. Visitor yeah so which means i can wait up to another 48 hours? Adriana Unfortunately I am not sure, I will send an email to them to look into it. fiekie YOu see my frustration, this is not my fault that they didnt check the email with the explanation Adriana I completely understand. fiekie now the process is basically starting again from scratch meaning more extra time is being wasted now which is why i am asking Adriana That is why I will send an email to escalate the matter on your behalf. fiekie can you escalate for them to check it now, because its been 48 hours now okay ill wait to hear then they are working today? Adriana Yes they are! fiekie Also, after the withdrawal i need to close this account and open a ZAR currency account. I know i should redeem 100 comp points at a time But now i only have 550 will i be able to redeem the 550 before my account closure? Adriana Unfortunately not, once you reach a 1000 you can redeem the points. fiekie so whats going to happen with my current comp points? the 550? Because i have to open a new account, as i cannot deposit in this one Adriana I am unfortunately not the one responsible about this. I suggest when you send an email to open an new account to ask this question. The responsible department will look into it then. fiekie I do not understand why live chat can never give the answers, or even just find out and get back to me with an answer according to Askgamblers you guys are one of the best casinos I know this because Jelena Isakov is your Affiliate manager that represent the casino Adriana I am sorry to hear that you are feeling this way, but we as support do not know all the answers. Therefor we have to send or forward emails on your behalf. fiekie Okay i understand you do not know the answers. But you know who works in the relevant department that knows the answers right? Adriana I will send an email for you regarding the loyalty points if you would like, however it is better to do so when you will have your new account. fiekie This is what i am not getting, you need to email the relevant department, cant you just ask them basically face to face? Or are the in a different location? Adriana Unfortunately not since we work in different department, and we communicate through emails. fiekie Well ithink this process needs to be looked at. thanks for you time and please escalate the verification process i do not wish to wait up to 48 hours again simply because this is not my fault Adriana I have sent an email regarding your account, once we have an answer back you will receive an email from us. fiekie I hope to expect an answer today Read Adriana You will receive an email from us once we have a reply back. Sounds like am being Harsh? RIght? Turning out to be like "Jonnygotthebone" Guess I am just having a bad day

I havent played tournaments for a while, maybe once tourney a day, been lately so busy with work, but I finally win one after a long one, but have been placing 2nd, 3rd, and 4th in others. At least just one buy and didnt have to re-buy

Well nonetheless I will compete every month, I think I upload 10 screenies on average, but i have a feeling Lady Luck is with me this month. I mean it is my birthday month.

Once they have done with my withdrawal the relevant department will contact me to create the new account. But i still have more funds and want to finish my comp points first, so there is no left overs in my account before I can close it. I just wish they could change my currency on my current account, strange that they cannot do that.

I have to admit, lately I never play with bonuses, because wagering can become a nightmare these days. Consider normal bonus has lower wagering and the casino might give you a 1 day only exclusive 400% bonus, not knowing that wagering is x15 more on the exclusive than the regular bonus it offers. I personally do not like to read the terms and find out about these wagering after i already claimed the bonus. For now and the past 3 - 6 months 90% of the time I play with straight cash, the only time i am wagering now is if its a free bonus.

Did already. but the terms and conditions already spoke. Thanks for the advice.

Okay Valdes But I signed up a long time ago, and ZAR currency was not available then. Which is why i am playing in USD at the moment. I mean this most probably got updated after i signed up.

Hi Fellow AG members Quick question. I registered at Fruity Casa a very long time ago and i could only open my account in USD currency. I made deposits before and often lately received no deposits free spins or bonus. Today I completed wagering on my Birthday Bonus and withdrew, they requested for documents etc. I decided i wanted to make another deposit and keep on playing while my withdrawal is being pending and processed. My deposits keeps on failing and now they telling me its because my account has to be in ZAR currency. They want to force me to register a new account in ZAR currency, although i wish to play in USD currency, because if i play in ZAR the conversion fees is always a lot in deposits and withdrawals - Which is what i am trying to avoid. They also informed me that they cannot change my account currency under my current account. Here is how live chat went down Amber : Hello! How can I help you today? fiekie : I am having issues depositing using neteller Can you check whats wrong Amber : Of course, one moment please. Ah I see the issue now! It is because your account is in USD and needs to be in ZAR. fiekie I prefer to play in USD my account has been like this for ages lol so what needs to happen now? I know on the other cadell i have accounts in zar can you just leave it as it, because the conversion fees are much more when depositing and withdrawing Amber Unfortunately it is no longer possible to deposit or play with a USD currency. I will need to ask you to register a new account in ZAR. fiekie Why cant you just change my currency? Amber We cannot change the currency of an account once there has already been played on. fiekie so you will close this account? Also why didn you tell or inform me before? should i wait untill my withdrawal? is complete? Read Amber11:03 am One moment please, I will see how we can arrange this for you. 11:09 am I suggest that you wait until your documents have been processed and your withdrawal as well. I will inform the responsible department to contact you via e-mail to invite you to register a new account once the withdrawal has been processed. 11:18 am Can I help you with anything else? 11:25 am I wish you a good day, I will close the chat now. I feel they should have informed me a while ago when this change happened now. because my account has been in USD for almost 1 year now. They can change to Euro as well, i do not mind, but i do not wish to register a new account... What are my options?

Yes i did thanks.

Was my B day and received $10 free. Completed wagering and withdraw Forgot to take other screenshots.

Well it was my birthday yesterday. Suprise i didnt get any wish via email from the Askgamblers team

Dont they have live chat?

Trust me, You only need the samurai free spins. If you can start the free spins with 5/6 scatters during the re-spin feature. Guaranteed to win x200 your bet easily. The Barbarian and Green Arrow free spins is very risky, although the multiplier can go up to x15. I must admit, it takes me on average 300 spins to trigger the free spins. Just pray you get the samurai ones. With Sticky wilds.

Suits you... Love the profile pic.

Nice wins I must admit, the paytable for Quick Spin is low for WIns of Fortune, but damn that re-pays after every re-spin of course if the spin adds another symbol. Hopefully make big win soon and winnings in this slot happens often though.

Been waiting a long while for this one. - If only i could get that 5th wild - Would have been a nice x400 win. The new blood suckers is 5 wilds = 10 000 coins, imagine during free spins which is x3. It does not show the 4 wilds win though.

Yeah i saw Casino Euro has it available. Normally Casumo also get early or exclusive released from Quick Spin at times. But you know with this WIns of Fortune slot and most other quick spin slots, empty spins come very often - YOu can have 8/10 empy spins on average. Unless the game is in a mood. Leprecaun Hills , The Wild Chase, Phoenix Sun - Here you can see how often you get empty spins. Ill make deposit tomorrow to try the slot.