Jump to content
icon Ag awards
icon
SIGN UP FOR +350 NO DEPOSIT SPINS!

Sign up to get the industry's best deals.

By subscribing you are certifying that you are over the age of 18.

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.

Connect with us

Notifications

What's new

    Notifications
    failed to load.

    You don't
    have any
    notifications.

    View all
    Login

    Connect with us

    EN

    Afi4wins

    Members
     View Profile  See their activity

    • Posts

      18334

    • Joined

    • Last visited

    • Days Won

      729

     Content Type 

    Posts posted by Afi4wins

      Sugarcasino decline withdrawal

      in Need help with a complaint?

      Posted

      19 hours ago, Cheliko said:

      Hello, I have received an email from Sugarcasino that I have received free spins in a new game "loner".
      I played them and won about 250€. From there I played some other games and won about 5000€.
      The payout was canceled due to the bonus condition:

      https://ibb.co/ggp27Dw

      My balance was reset to €50.

      Now my question: The money was won in other slots, is the reversal correct?

      @Cheliko, Most casinos stick to their stated Bonus Terms withdrawal limits. If it's stated as 50 EUR max withdrawal amount, then that's the allowed amount that can be won and withdrawn from any free spins play. If you carried on playing and managed to increase your balance, as in your case, the max allowable withdrawal amount still remains unchanged - 50 EUR.

    ×
    • Create New...