cocopop3011

@Blackjax working on getting your tokens recredited please bear with me

Thanks! I’ll make sure to report this as I’d like to think we should be flagging restricted casinos.

I’ll look into it for you now - whilst I do and for our reference to avoid this happening again - did it not flag to you at all the your country was restricted? And was it just a bonus restriction or full casino restriction please?

@Atsejjj Could you try and make your writing smaller in your next post please? I wish I could help you here but unfortunately, our complaints don't accept multiple account cases. What was their rule for sister casinos? Does it actually say you can't have a sister account? Are you sure no one else with your IP has not made another account? Just trying to run through some options here,.

News - I will be introducing a new badge to the forum, PREMIUM PLUS! This will be a new badge for our already premium members to work towards, which is why earning Admin Points has never been more important. Watch this space for more info soon.

All done for you

Hi and welcome to the forum! I’ll check it for you asap.

I’ll have to check the loyalty team on this one as I’m not sure we’re awarding points at the moment

No February

What’s the curse? Have you not won a blackjack one yet?

If you continue with your tone your post will be locked. You’ve come here with minimum information, it’s very hard to understand what you’re even talking about and that’s evident with someone else who has also replied to you saying the same thing. Still no clue what you are on about so again if you can’t provide a better explanation the topic will be closed. Thanks If you have opened a complaint I suggest you post the link here so we can see what is going on.

This still applies Afi - but premium members who haven’t been active for 90 days cannot enter until they become active again. So if the don’t make a single post in 90 days they cannot enter a contest and then make 5 posts. They will need to be active and wait for the next months contest to start. The 5 posts during the contests still apply for everyone. We have some premium members who aren’t actively active so this applies to them.

They need to have posted at least once within the 90 day period if they are a premium member.

Here are the winners congratulations everyone, and sorry to anyone who missed out on a prize.

Annoucement - Regrading Premium Member access to contests - Every premium member must have been active within the last 90 days in order to enter our 750 EUR contest. These rules will be included in the next Premium Contest.

Hi and welcome to the forum. Yeah we've had quite a few negative posts regarding the casinos you have mentioned, but like you said also very mixed reviews. @Blackjax @Fiekie247 can you offer any help here?

Welcome to the forum. I'll tag our rep for you so she can let you know @WishboneGames

We don’t get involved in the way you want us to - we act as a mediator between you and the casino and but we cannot force them to do things unfortunately. Have you replied on the complaint saying you don’t know what you need to send?

You repeatedly ask the same question about reopening the complaint which I have responded to multiple times that I cannot do that. Topics that become repetitive will be locked when there’s no further help I can offer. However if you fully understand that I can’t accept your complaint I’m happy to keep this open

Okay this is going to be the last time I explain before I lock the topic. I am not in charge of complaints. I cannot open your complaint. I have explained to you multiple times what our complaints department have told you to do and their decision is final. If you are not happy with this, I suggest you reach out to support and maybe they can explain it better to you. I am a forum admin, I do not accept or reject complaints.

Thank you for your feedback and welcome to the forum

Hi and welcome to the forum

Hi and welcome to the forum, sorry I’m not sure what you mean?

We are aware that casinos do this, but you have to remember that the final decision isn’t just a public vote so regardless of whether or not these casinos offer an incentive to vote it doesn’t really give them any better chance at winning

You can use live chat to get in touch with support as there is no further help o can offer you in regards to your complaint. (There’s no further help they can offer you either - but you should contact support if you’re not happy with the complaint outcome as I’ve already explained it well enough from my end)