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TheAverageGuy

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Posts posted by TheAverageGuy

  1. yep..

    "2.2.13. Until the play-through requirements have been met, the maximum bet that can be placed is €/$20. The excess win from a bet above the maximum bet will be subject to a penalty of 10x that will be added to the bonus wagering requirement. This includes double-up wagers after the game round has been completed. For example, wagering winnings from X game round on red/black."

  2. 20 hours ago, dillfly2000 said:

    Dealing with multiple casinos, I always give them a 5 to 10 (working) day window depending on the withdraw method. Usually 3 extra days to what they say. If I don't receive my winnings by that time, I'll contact support. Usually never an issue though.

    I only play at sites with fast withdrawals and little to no pending period, casino-mate is the exception with 24hrs pending before instant payment because I have had some great wins there. 

  3. 23 minutes ago, Afi4wins said:

    WOW maaaan...huge wins there...congrats...but these should really be in the Mega Wins thread instead...hehehe.

    Hmmm...and I thought you're just an average guy doing average bets...ooooh boy...was I wrong! ?

    This week started with the casino-mate win on a $20 deposit, betting started at $0.20, I just raised the bet one level after every feature.. it escalated quickly.

    Rocketfellas and firefighters were the same thing, start low, end high.

     

    and let's not forget that the funds for the deposits all came from the original DOA hit which was a first deposit that was made after cashing out from their no deposit bonus ?

  4. Just a heads up to anyone using ecopayz as a deposit/withdrawal method at Casino-Mate (and by association I would assume House of Jack)

    My last 2 withdrawals have been met with delays/reversals due to "technical issues with ecopayz"

    First there was a rather sizable one earlier this week that was delayed for 8-10 hours before being released, mildly annoying but acceptable as things happen that are beyond control sometimes.

    My last withdrawal was a few days later for under $500, after the 24hrs pending had passed there was again no withdrawal, 6-8 hours later an email was received informing me that my withdrawal had been reversed back to my account due to technical issues with ecopayz and asked me to restart the withdrawal process so they could process my payment when the issue was resolved (hopefully within 24hrs they said)

    9 hours later I checked with live chat to see if there was any update on when I could expect payment and was told that it was once again sitting in the 24hr mandatory pending period before payments would be looking at it.

    Suffice to say I was less than impressed with this reply.

    I've had plenty of successful withdrawals in the past with casino-mate and HOJ and until now have spoken highly of both their service and support, but this last round of interactions has left me with a bad taste in my mouth.

    Anyway, as I said.. A warning to those using Ecopayz at the moment, I would double check that the issues are resolved before playing and expecting payment on schedule at CM.

    Cheers!

  5. Seems to be going around... no word yet as to the reasoning behind it.. 

    In the grand scheme of things, while an absolutely terrible customer service move and poorly handled all around they are within their rights to close any account at any time, so there is little you can do about it.. with that said however, even if you could get it reopened, would you want to?

    I see this becoming a public relations nightmare very swiftly especially on the tail end of all the recent money saving/bonus reducing changes at the casino.

    I blame myself, I wrote them a glowing review, shortly after they changed everything I said I liked. The curse of AG strikes again. 

  6. 45 minutes ago, Fiekie247 said:

    You know, I have been waiting on freebies, but nothing.

    I am down $800 now in the past week and still that hurts, that not one casino offer a freebie. Well mostly Video Slots, unless I win something from the Battle of slots freerolls

    4StarGames.gr gives 50 free spins on registration and id verification. Free spins are wager free. Worked out rather well for me, won about $60 from the spins, cashed out, used $10 to take the first deposit (100% no wagering) and a couple hours later cashed out again with a significant profit made on their money ?

  7. At best they could ask that you show the statement with balances etc covered off for privacy, but the most recent transaction to your funding source uncovered if they wanted to tie your account to say an ewallet that you used to deposit at the casino... and that’s stretching it pretty thin.. there isn’t anything at all to be served by them knowing your personal spending habits or account balances within the framework of a regulatory KYC.

     

    I stand by “show me yours and I’ll show you mine, if that doesn’t float your boat then let’s “for the record” have you explain the unnecessary delay in releasing the funds that are rightfully mine, despite being provided with everything the regulations of your license require.. and once that’s noted in the transcript please provide me with the contact information for your  data protection officer”

     

    but then.. I can be a touch hard headed at times, “pretty pretty please sir may I have my money?” May be less standoffish 

  8. 9 hours ago, pinnit2015 said:

    Not played for a month or so there but they used to be fast - so fast the lock function was redundant. I stopped cos they hit me with SOW AFTER i deposited (they have form for that)

    Plus, the sites glitchy as (i find that with most MT sites but Rizk especially)

    The new normal is processing within 24hrs based on the replies I've had from support the last dozen times I questioned the increasingly growing pending times, today didn't even have the attempt at humour or personality "Please do not contact support regarding pending withdrawals until 24hrs have passed"

    and I used to ***** about the fact that they sometimes took all the way up to their 4hr ideal window...

    Those were the days.

    and the whole stance of fluffing off long time players with a generic "we have always had a 24hr window that we aim to process withdrawals within" sure... and that's absolutely how you built your customer base, a we'll get around to it when we get there approach.. 

    *grumble grumble* growing increasingly irritated by my shrinking list of "AG APPROVED & RECOMMENDED SITES"

     

  9. 15 hours ago, honestdude said:

    Also find it interesting how NetEnt celebrated entering the Canadian market a s per last year's post by NetEnt but I believe this only applied to the province of BC since I was not able to play NetEnt software on any casinos I played in. Appended is their article. 

    Expansion to Canada - NetEnt 

    Yes, Netent's grand master plan is to gain entry into each province's casinos, to date they are available in B.C. both in brick and mortar and their online offering. I don't believe (or recall at the moment) that they have firmed up any other provinces at this moment.  Nyx et all (through scientific gaming) are now being offered, in small doses and with varying degrees of technological success at PlayOLG and in Ontario's B&M casino's. Unsure about other provinces at this time as I haven't looked since it doesn't affect me ?

     

    Cheers!  

     

  10. 1 hour ago, Joe Blow said:

    I can post a screenshot of what it looked like but essentially it asks for the BSB and Account to be entered on one line. But it is extremely difficult to convey to the team why this. 

    So lets say your BSB (which is the routing number to determine which state and branch the account resides) is 123456. And your account is 654321. They basically want the field to be entered as 123456654321

     

     

    If it helps at all here is an example of how it works in Canada 

    Transit number (e.g. branch code eg. BSB) 5 Digits 
    Financial institution number (e.g. IN number) 3 digits 
    Account number (up to 12 digits) 
    - Example: BSB number=12345, FIN number=678, account number=9101112, 
    - Send to Inpay: 123456789101112

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