Hello,
Thank you for your response.
Yes, I would appreciate your assistance.
My case is straightforward but has not been properly addressed so far. I played for approximately 5 hours, and my winnings were later confiscated by Pinco Casino with the claim of a “technical malfunction.”
However, I have evidence indicating that:
- The gameplay was stable and consistent over a long session
- No visible malfunction affected my experience
- A system message later appeared restricting access (“real game prohibited”), which raises serious concerns about system-side issues
Despite this, my winnings were removed without a clear, evidence-based explanation.
I would like your help in reviewing this situation objectively and advising whether this appears fair from an independent perspective.
I can provide all supporting evidence if needed.
Thank you.