Tipbet does not make payments

[SRocha]

Dear team AskG, good morning for all!

I am writing for to try help on my issue case in Tipbet bookmaker

Firstly, I let you to share and foward all my personal details and the present case for yours partners as too to MGA (Malta Gaming Authority)

The issue:

I participated of one promotion 15,00 freebet

Terms and rules are in thousands sites on internet, searching by bonus code "EXTRA15"

This promotion have a rollover of 10x 15,00, in other words, rollover of 150,00

One big and hard rollover couting only multiple bets of 2 or more selections of 1,80 odd minimum each

I completed this requirements in full, as prove evidence of bets:

https://i.imgur.com/Jk7cwbF.jpg

As stated in terms and rules, the maximum profit with this promotion is 100,00

In image screenshot above with bonus details and bets settled using this bonus, I completed the rollover with one balance of 119,56 profit

In other words, with one extra 19,56 only about the maximum profit

In moment of rollover completed, I waited those 19,56 to be removed of my account as exist that limit. This not happened

I sent mail messages to support, reporting this and requesting a manual remove of those 19,56. This not happened

Then, I believed to can continue playing and using my account normally, depositing and making news bets on sports games

I did it. I done deposits and thousands of others bets, as I too win new bonuses about my deposits during all that time

No problem happened. Nothing of message from support Tipbet for long time, long days period. All was running fine and I depositing and playing, happy

I some moment after days depositing and playing thousands bets, my balance was in 522,56

I resolved to do withdraw of part of this amount

For my surprise, the Tipbet removed 464,00 of my account, manually. A absurd in my mind

Why didn't they removed that 19,56 in due moment after the rollover completed? Why to wait days, to wait customer to do deposits, to win new bonuses, to do thousands of other bets?

This is a failure of support or of system. This wasn't my failure as customer, I advised about that 19,56 aditional on limit

I cannot to be penalized for this. I am a honest customer and did all my part, playing, depositing, participating of offers sent to my email address

It is inadmissible for an honest customer who trusted the site to put their money to be harmed by an internal site, support or system failure that did not automatically remove those extra 19.56 or even manually after being warned by me

I ask for help from AskG team while expecting honesty and fair play from Tipbet staff, to return those 464,00 that have been removed, back to my account, for me to can continue playing on the site with this balance, which I have honestly earned by playing, depositing and participating in various promotions on the site

I hope everything was just a system inconvenience and can be fixed with the return of the value that was removed, 464.00. And I will be updating everyone here as soon as the case is solved by Tipbet. I want and need to believe that this is an honest company

[ValDes]

Hello there and welcome to AskGamblers. 

Unfortunately, your issue is obviously referring to sports betting and currently AGCCS /AskGamblers Casino Complaints Service/ is dealing only with casino related complaints. 

Still, as far as I can see the operator is MGA licensed which means you could file official complaint with them. Link here - https://www.mga.org.mt/support/online-gaming-support/

Good luck!

[pinnit2015]

This old chestnut - think someone a while ago said exactly the same thing about the same company.

Personally I'd have waited for the 19 odd to be removed. Even then I'd probably have w/d the 100 and done a fresh 100 just to remove any doubts (not that i think it matters - if you had 400 quid: that should become 100 quid and if you get it back up to 400 then there's no reason for them to take anything off you).

I can see the point if, for example, you bet the full 119 in one bet because it's taking advantage of the 19 quid that should have been taken off but, whereby you do a fresh deposit and say barely dip into the 119, i can think of no non-dodgy reason for them to confiscate. 

They're quite a longstanding company as well. 

[Jokersun]

How is it?

[SRocha]

Nothing, they are ignoring me. I sent 3 mail messages last week. They promised, in each day,  reply in tomorrow next

 

The days are passing, and I without reply from part of Tipbet

 

Unfortunately, I'm believing this site to be dishonest. I posted a negative review here on AskGamblers, but it is pending approval. I have detailed the reason for the negative note to alert other players who want to try their luck at Tipbet so they know what can happen next if they can make a profit. Perhaps, there in reviews page here of AG, some member of Tipbet will to reply us about it in my review

 

If AskGamblers team can to contact Tipbet and ask for a reply, for me, I will be very grateful. Last week I filled out the complaints form here at AskGamblers too too

[cocopop3011]

10 minutes ago, SRocha said:

Nothing, they are ignoring me. I sent 3 mail messages last week. They promised, in each day,  reply in tomorrow next

 

The days are passing, and I without reply from part of Tipbet

 

Unfortunately, I'm believing this site to be dishonest. I posted a negative review here on AskGamblers, but it is pending approval. I have detailed the reason for the negative note to alert other players who want to try their luck at Tipbet so they know what can happen next if they can make a profit. Perhaps, there in reviews page here of AG, some member of Tipbet will to reply us about it in my review

 

If AskGamblers team can to contact Tipbet and ask for a reply, for me, I will be very grateful. Last week I filled out the complaints form here at AskGamblers too too

Have you had an email to say your complaint has gone live? I'm sure the team who handle reviews will take a look and approve soon if you have stuck to the posting guidelines. 

[SRocha]

Yes, I wrote my review now in AskGamblers rating page on Tipbet

Then now I will to wait the approvation, with my review and experience on this company until current moment

[ValDes]

11 hours ago, SRocha said:

Nothing, they are ignoring me. I sent 3 mail messages last week. They promised, in each day,  reply in tomorrow next

The days are passing, and I without reply from part of Tipbet

Unfortunately, I'm believing this site to be dishonest. I posted a negative review here on AskGamblers, but it is pending approval. I have detailed the reason for the negative note to alert other players who want to try their luck at Tipbet so they know what can happen next if they can make a profit. Perhaps, there in reviews page here of AG, some member of Tipbet will to reply us about it in my review

If AskGamblers team can to contact Tipbet and ask for a reply, for me, I will be very grateful. Last week I filled out the complaints form here at AskGamblers too too

Hey there again, 

I'm afraid you missed my previous post. 

[cocopop3011]

12 hours ago, ValDes said:

Hey there again, 

I'm afraid you missed my previous post. 

Oh! I did too, that's my fault. 

[pinnit2015]

They're hardly a Micky Mouse organisation (not that it matters) so be surprised if they go out of their way to hold onto a few hundred bucks.  But if the situation is how the OP describes it, it could be construed as somewhat predatory. From what i see it's 100 after wagering. So if that 100 turns into 200, into 300, it doesn't matter: point of conversion is at the point wagerings met. Only way i can see how the 19 quid is relevant is if he lost the 100 and placed a bet with the 19 left. 

[SRocha]

Hi

 

ValDes and cocopop3011, yes, I sent to MGA, but they are a lot slow, without reply since last weeks

 

pinnit2015, exactly

 

It's hard to trust such a site. It's a shame, because I participated in several promotions, made several deposits, always without any problem or warning, for months, and the day I decided to make a first withdrawal of a small part of the balance, I come across this problem and follow this pain. all this time

 

[cocopop3011]

@SRocha Any updates for us on this one?

[SRocha]

On 8/27/2019 at 4:37 AM, cocopop3011 said:

@SRocha Any updates for us on this one?

Hi, friend

 

No, nothing. Tipbet ignores me, only it. They didn't reply any mail message in last weeks

[cocopop3011]

7 hours ago, SRocha said:

Hi, friend

 

No, nothing. Tipbet ignores me, only it. They didn't reply any mail message in last weeks

Such a shame, I was hoping you would get some kind of response. No reply of MGA either then?