[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion

[fb_10153397442112944]

I had an email of wicked jackpots same amount

[JessePinkman]

I still haven't had an answer back after 12 days :/

[dubdan]

Seems to take them about 12 hours to reply to my emails now. I'd try starting a fresh email with the reference number and see if they reply to that.

[Cclarkee]

I'm laughing at the fact that I went onto a different forum and everyone was saying how stupid someone must be to believe it is a genuine email and that most of them have just deleted it, whoops looks like they're the stupid ones lol

[madmonkeyfun]

I also had this email, but with no mention of any money to be refunded, I sent my details and have not heard anything, for the people that have not had emails back from Cassava, have you received any payments yet?

[Amyec25]

I have received this email iv emailed them back on the 1 June and have sent a few emails but not had one back at all it is really frustrating you send what they ask but ask for more info and they completely ignore all emails I have opened a few with two different emails but only had one email with one of the emails wonder if they put all together just one reply to no they received NY info would be nice

[Carey80]

Same with me, seem to be ignoring my emails too, they could just be busy though but some acknowledgment would be nice!

[madmonkeyfun]

I agree carey80 I have since sent 5 emails and not one of them has received a response, not even an automated one

[Cobblers_3]

Just to update, I got a email saying a refund of £200 has been issued today. I like a lot of others on here had heard nothing for nearly 2 weeks after sending my details so I guess just be patient and they will get round to you!

[madmonkeyfun]

Thank you for the update cobblers_3, guess I'm just being impatient, hopefully I will hear something soon,

[Amyec25]

I have finally received a email well several about self exclusions but one with a refund amount which is good but tbf I spent alot more then what there saying on different sites some not mentioned aswell so reckon there just doing min is moon games apart of this as they blocked me on that after weeks of using it but haven't confirmed this was one of them .

[madmonkeyfun]

That's good to hear Amyec25 I still haven't heard anything yet, do you mind me asking how much of a refund you got back? I was registered to several sites and hoping that they are doing full refunds of the deposits.

[Amyec25]

Thanks mad monkey hopefully they get back to you should do as I was getting frustrated just not having a reply I got 204 but that is nothing compared to how much I spent over a few sites but 204 better then nothing I just feel if there told to refund it should be the full amount as I did exclude myself but after opening different accounts they shut them down after I made these deposits and not returned any .

[madmonkeyfun]

Thanks  Amyec25 I hope they do, I will keep this post updated, I am in the same position, I deposited across a few sites from Cassava/888 and was banned from them almost immediately, I guess it's just playing the waiting game to see what they will be refunding,  

[Luciat1]

Just a quick update I have received a further 3 emails since the one on Saturday saying the refund had been processed and would take 5 days, one said the refund was processed on Monday and would take 7-10 days and one said it had been processed yesterday and would take 4-7 days so I have no idea what's what the one thing that hasn't changed is the amount they said I'd receive hopefully everyone is having more luck!!

[Cclarkee]

I received an email last week saying I would be refunded in the next 7 business days and it's been 4 days and still nothing so they got till Tuesday, will keep you all informed

[stubop99]

Hi I am new to this... I had an email on 8th saying it had been refunded but still nothing. I am waiting for 1755. How many people have actually had the money paid into their account?

[F1l1z]

I got this email on the 1st June I was abit sceptical so I just replied asking for me details I never go a reply then on the 5th I send a fresh message asking for their contact details and got an autamated message saying I would get a reply in 72 hours. On the 7th I found the number contacted them to which they confirmed it was a genuine email so gave them the details they required over the phone they told me yesterday there was a technical issue and the relavent department had received my info on the 12th so now I've been told to wait 5 business days so they've got till Monday 19th to reply if that's true. I never got an amount and not sure which accounts they're talking about but I only received 1 email when I asked them what account they said it was multiple

[stubop99]

Ah right, I had the amount and sent details off its been 5 business days now. I will update if it goes in.

[Richdun66]

I too have had this email and still awaiting a response from June 1st i phoned wicked jackpots this morning who said that bingo security have had some technical difficulties and that they are working through all emails received so it's just s waiting game I've signed up to a few in the past and am keen to know the amount to come back here's hoping

[dubdan]

Refund just went into my bank thanks for all the help everyone

[stubop99]

Hi mine just went in too.. good luck

[Cclarkee]

Mine has also gone in, enjoy your weekend everyone and don't waste it gambling lol

[Kbowie85]

I've heard nothing in over 2 and a half weeks sent several emails with my details. Still waiting for a reply. I am hoping they are not just picking a select few to refund for there records.

[jzah]

I had an email last Fri saying seven business days... Still no money. Seems like some people are being told seven and some five. Maybe coming from different sections within the company... Really hope mine comes soon. Anyone had to wait long after getting the processing email?