[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion

[fb_10153397442112944]

I've still not heard anything been a week since they sent me the email, have emailed them a couple times since my initial reply. Maybe just really busy.

[Cclarkee]

Have you tried ringing them Andy, and emailing them with the reference number that came with the original email

[fb_10153397442112944]

Yes I sent 1 and got the auto response after it then I sent another one with bank details and didn't get the auto response, I think I shall ring them is there a number ?

[Cclarkee]

08002794569 is the number that I was given and rang

[fb_10153397442112944]

Thanks , I just rang wasn't very helpful just said that they are really busy at the moment and best to just wait but did say was a genuine email so at least I know it's no scam thanks again

[Cclarkee]

Yeah they didn't help me at all they must be fed up of getting asked about that email lol oh well they shouldn't of < snip> up in first place

Edited June 9, 2017 by ValDes
Post edited, please stick to the Forum Rules!

[fb_10153397442112944]

Ha definitely, I had an email I sent to wicked jackpots that said " RE open my account and pay me my winnings or refund me ALL my deposits" so I'm kinda anxious on how much there paying back?

[69piehead]

Has anyone actually had a refund?

[Portman27]

Not yet. I had an email response on Tuesday stating that the refund would be made by 9th June and it would take between 4 to 7 days to reach my bank account. So hopefully sometime next week

[69piehead]

I'm just scared to give them my details? Can they be use for other things

[Carey80]

I had two emails from these and didn't know whether to respond, one was from bingosecurity@cassava net and the other from casinosecurity@cassava net, the bingo one had an amount they apparently owe me but the casino one didn't state an amount, I called the number 08002794569, they told me to reply to each email as the may be two separate amounts to be paid...I hope so! The person on the phone also confirmed the emails to me legit.

[Luciat1]

I have received the same email and also called to check to see if it is genuine, I forwarded my details and have not even had the auto response back, as requested I replied to both the casino and bingo accounts. Hopefully I will get a reply at some point I'm assuming that due to the amount of emails they are struggling to respond within the usual 72 hours!

[69piehead]

Let's hope it's genuine I spoke to customer service and they said it's due to a change in law in the U.K. And the email address is the only one I should respond to but they said legally they can only communicate by email (the security team) still haven't sent my details if genuine mine will be £730

[fb_10153397442112944]

I wounder why some people have had money amounts written on there emails and others haven't? It's great being refunded but they haven't gone about it in a great way could have released an official notice online to put people at ease

[69piehead]

Totally agree until someone confirms they have a refund I'm not sending my details

[Luciat1]

I have just received an email informing me that my refund will be in my account within 5 business days, we shall see what happens by next Friday! I'll keep you all updated

[fb_10153397442112944]

Just received this email

 

Dear Andrew,

 

This is the Bingo Security Team.

 

Thank you for your email. We can confirm that it is in relation to deposits made to a number of bingo sites that you had registered with us including Wicked jackpots, Secret Slots and Sugar Bingo to name a few.

 

Kindly be advised, we are returning your deposits, as we have found that you self-excluded on a site we also operate and therefore some of your deposits should not have been permitted.

 

We hope this clarifies the situation for you.

 

Regards,

 

Bingo Security Team

[email protected]

[dubdan]

That's the same email I had from them when I asked them about it. Only difference is they named other sites. So seems legit as they have only named site I have joined and it's not the same for everyone as we had joined different sites

[fb_10153397442112944]

I think I joined pretty much them all Ha not good

[Cclarkee]

Like you Andy I joined pretty much every one of them, I used the bonus and when I could withdraw I did and if it wasn't paying I self excluded myself, if they pay me the amount they say they will then I've roughly took out more than I put on, result lol

[fb_10153397442112944]

They still have not give me an amount I hope that's a good thing, I learnt to stay away from this group and others

[Cclarkee]

I stopped playing that brand ages ago and hardly gamble anymore and if I fancy a dabble then I go on one I trust that pays next day and I can't get carried away with it due to setting a limit.

[69piehead]

I sent my details to them finally and they sent a confirmation email back and said it should reach my account within 5 days

[fb_10153397442112944]

Well hopefully I've missed an email because I've sent mine over a week ago and still not been confirmed that I've been paid anything, thrust rating to say the least they have gone about this totally the wrong way

[Cclarkee]

I agree, they could of give us a number to contact and then give us some of our details what they should have as proof it's genuine and took our details over phone, but if they say do it by email it could be so they have evidence in black and white that they are doing something about the security error they made