Scared again - Withdrawal issue at PKR Casino

[Insomnia4]

Went onto pkr casino, deposited £380. Was given a £300 welcome bonus. Was playing for about a week. Got it up to over £6000. Even got a email congratulating me on my winnings. Withdrew £6000, after a week waiting for a email saying I breached there terms and conditions.

Dear Alan,

We have generated a support ticket to help us track your inquiry. Your ticket code is LTK111530196245557X. Please use this code in any further communication.

This is Keith from the Security Team at PKR.

We are contacting you regarding your recent play at our casino after accepting the casino welcome bonus and terms.

We note that your play sessions were seeded or funded by bonus money play, as with many other operators there are rules surrounding the use of bonus money play, either by way of the games it can be used on or the rules around staking patterns. The PKR Casino Welcome Bonus includes the below terms, which you have breached by placing bets of a higher value than permitted.

16.The maximum stake or bet allowed until the wagering requirements of the Welcome Bonus Offer are met is €10 (or currency equivalent) or 20% of the deposited amount per spin, whichever is the lower. PKR reserves the right to void any Welcome Bonus Offer and any associated winnings where this term is breached.

As such, and in accordance with the Terms and Conditions we have taken the action outlined above and have removed any winnings from your account leaving you with your original deposited funds of £380 which you are welcome to use as you wish at PKR ensuring that you stick to the terms and conditions. Your loyalty level and points have also been reset.

Also as a gesture of goodwill, we have replaced your welcome bonus you lost as a result of your actions, we have therefore refunded your bonus balance with £300 which has the same terms & conditions as your original welcome bonus. If you would prefer not to have this bonus please contact us to have this removed from your account before placing any real money wagers.

Should you have any query or questions about this, please do not hesitate to contact us at any time.

Sincerely,

Keith
PKR Security Team

[cocopop3011]

Went onto pkr casino, deposited £380. Was given a £300 welcome bonus. Was playing for about a week. Got it up to over £6000. Even got a email congratulating me on my winnings. Withdrew £6000, after a week waiting for a email saying I breached there terms and conditions.

 

Dear Alan,

 

We have generated a support ticket to help us track your inquiry. Your ticket code is LTK111530196245557X. Please use this code in any further communication.

 

This is Keith from the Security Team at PKR.

 

We are contacting you regarding your recent play at our casino after accepting the casino welcome bonus and terms.

 

We note that your play sessions were seeded or funded by bonus money play, as with many other operators there are rules surrounding the use of bonus money play, either by way of the games it can be used on or the rules around staking patterns. The PKR Casino Welcome Bonus includes the below terms, which you have breached by placing bets of a higher value than permitted.

 

16.The maximum stake or bet allowed until the wagering requirements of the Welcome Bonus Offer are met is €10 (or currency equivalent) or 20% of the deposited amount per spin, whichever is the lower. PKR reserves the right to void any Welcome Bonus Offer and any associated winnings where this term is breached.

 

As such, and in accordance with the Terms and Conditions we have taken the action outlined above and have removed any winnings from your account leaving you with your original deposited funds of £380 which you are welcome to use as you wish at PKR ensuring that you stick to the terms and conditions. Your loyalty level and points have also been reset.

 

Also as a gesture of goodwill, we have replaced your welcome bonus you lost as a result of your actions, we have therefore refunded your bonus balance with £300 which has the same terms & conditions as your original welcome bonus. If you would prefer not to have this bonus please contact us to have this removed from your account before placing any real money wagers.

 

Should you have any query or questions about this, please do not hesitate to contact us at any time.

 

Sincerely,

 

Keith

PKR Security Team

 

Hi Insomnia4 and welcome to the forum. (I edited your title I hope you don't mind)

 

Whilst I wish I could offer you some positive words on this occasion I'm afraid you obviously breached their terms which means they are well within their rights to confiscate your winnings.

 

My best advice would be to take their gesture of goodwill and make this a learning experience.

[Awena]

Hello insomnia and welcome to AskGamblers*

 

Unfortunately as Coco previously explained, it doesn't look good at all.

 

Always check TC's prior depositing. And if it helps, let me add, this happens all the time and it's on us to protect ourselves. 

[Fiekie247]

Went onto pkr casino, deposited £380. Was given a £300 welcome bonus. Was playing for about a week. Got it up to over £6000. Even got a email congratulating me on my winnings. Withdrew £6000, after a week waiting for a email saying I breached there terms and conditions.

 

Dear Alan,

 

We have generated a support ticket to help us track your inquiry. Your ticket code is LTK111530196245557X. Please use this code in any further communication.

 

This is Keith from the Security Team at PKR.

 

We are contacting you regarding your recent play at our casino after accepting the casino welcome bonus and terms.

 

We note that your play sessions were seeded or funded by bonus money play, as with many other operators there are rules surrounding the use of bonus money play, either by way of the games it can be used on or the rules around staking patterns. The PKR Casino Welcome Bonus includes the below terms, which you have breached by placing bets of a higher value than permitted.

 

16.The maximum stake or bet allowed until the wagering requirements of the Welcome Bonus Offer are met is €10 (or currency equivalent) or 20% of the deposited amount per spin, whichever is the lower. PKR reserves the right to void any Welcome Bonus Offer and any associated winnings where this term is breached.

 

As such, and in accordance with the Terms and Conditions we have taken the action outlined above and have removed any winnings from your account leaving you with your original deposited funds of £380 which you are welcome to use as you wish at PKR ensuring that you stick to the terms and conditions. Your loyalty level and points have also been reset.

 

Also as a gesture of goodwill, we have replaced your welcome bonus you lost as a result of your actions, we have therefore refunded your bonus balance with £300 which has the same terms & conditions as your original welcome bonus. If you would prefer not to have this bonus please contact us to have this removed from your account before placing any real money wagers.

 

Should you have any query or questions about this, please do not hesitate to contact us at any time.

 

Sincerely,

 

Keith

PKR Security Team

Hi Insomnia

 

From What Awena and Coco mentioned it does not look good. Now the big question is, did you place bets higher than what they said? did you exceed the 10euro bet limit?

[ValDes]

Went onto pkr casino, deposited £380. Was given a £300 welcome bonus. Was playing for about a week. Got it up to over £6000. Even got a email congratulating me on my winnings. Withdrew £6000, after a week waiting for a email saying I breached there terms and conditions.

 

Dear Alan,

 

We have generated a support ticket to help us track your inquiry. Your ticket code is LTK111530196245557X. Please use this code in any further communication.

 

This is Keith from the Security Team at PKR.

 

We are contacting you regarding your recent play at our casino after accepting the casino welcome bonus and terms.

 

We note that your play sessions were seeded or funded by bonus money play, as with many other operators there are rules surrounding the use of bonus money play, either by way of the games it can be used on or the rules around staking patterns. The PKR Casino Welcome Bonus includes the below terms, which you have breached by placing bets of a higher value than permitted.

 

16.The maximum stake or bet allowed until the wagering requirements of the Welcome Bonus Offer are met is €10 (or currency equivalent) or 20% of the deposited amount per spin, whichever is the lower. PKR reserves the right to void any Welcome Bonus Offer and any associated winnings where this term is breached.

 

As such, and in accordance with the Terms and Conditions we have taken the action outlined above and have removed any winnings from your account leaving you with your original deposited funds of £380 which you are welcome to use as you wish at PKR ensuring that you stick to the terms and conditions. Your loyalty level and points have also been reset.

 

Also as a gesture of goodwill, we have replaced your welcome bonus you lost as a result of your actions, we have therefore refunded your bonus balance with £300 which has the same terms & conditions as your original welcome bonus. If you would prefer not to have this bonus please contact us to have this removed from your account before placing any real money wagers.

 

Should you have any query or questions about this, please do not hesitate to contact us at any time.

 

Sincerely,

 

Keith

PKR Security Team

 

First of all, hello and welcome to AskGamblers. 

 

Unfortunately, as being already pointed out by the previous posters, once the bonus rules are breached there's nothing you could do as it was your own obligation to read these rules carefully prior accepting and playing with any bonus. 

 

By the way, the casino team must provide you with a clear proof that you violated one or more of their bonus terms. In your particular case, you should be given the ID/s of the game rounds in violation of the max bet rule as well as the time, date, game name, bet, etc..  

 

Must admit that the casino gesture of reinstating your initial deposit and bonus balance is more than fair and if I was in your shoes would accept it immediately. 

[Insomnia4]

I don't think that's more than fair. I think it's a scam that they hide behind terms and conditions that most won't read when there going to have a flutter after a night out etc.

I think these online casinos should be named and shamed about there hidden practices

[ValDes]

I don't think that's more than fair. I think it's a scam that they hide behind terms and conditions that most won't read when there going to have a flutter after a night out etc.

I think these online casinos should be named and shamed about there hidden practices

 

Well, if that's your point of view indeed, despite the fact that it was in fact you who accepted but failed to meet their terms, I believe you should quit playing online casinos asap. Simply because there isn't a single online brand who will not use similar terms attached to their bonus offers. 

[Insomnia4]

I find it incredible that you think it's best practice for casinos to lead you to believe, that you can register, deposit and play in minutes. What your saying is that you need a solicitor to go over the terms and conditions before playing. Sure I should stick to a credible site, such as MR GREEN. They tell you upfront. No like backstreet online casinos like pkr wait untill you try to withdraw.

Do you think they inform players who lost while placing higher stakes, that they breached there rules and bets are void. So should get there money back, of course second rate casinos don't.

[cocopop3011]

I don't think that's more than fair. I think it's a scam that they hide behind terms and conditions that most won't read when there going to have a flutter after a night out etc.

I think these online casinos should be named and shamed about there hidden practices

 

It's not a scam though? Why tick the box to say you've read the terms if you're not going to?

[cocopop3011]

I find it incredible that you think it's best practice for casinos to lead you to believe, that you can register, deposit and play in minutes. What your saying is that you need a solicitor to go over the terms and conditions before playing. Sure I should stick to a credible site, such as MR GREEN. They tell you upfront. No like backstreet online casinos like pkr wait untill you try to withdraw.

Do you think they inform players who lost while placing higher stakes, that they breached there rules and bets are void. So should get there money back, of course second rate casinos don't.

 

As long as you are capable of reading which you obviously are then no solicitor is required. Why wouldn't you want to know the terms of a bonus when you;re playing with your own money? You may as well just be throwing your money away! Surely you're not naive enough to think a bonus wouldn't come with any terms?

[Insomnia4]

So you read the terms and conditions, every time you click agree to a update on your iPhone. Of course you don't. You trust them. Well I used too. I will spend my time from now on trying to inform people what casinos to avoid

[cocopop3011]

So you read the terms and conditions, every time you click agree to a update on your iPhone. Of course you don't. You trust them. Well I used too. I will spend my time from now on trying to inform people what casinos to avoid

 

Years ago when I first started gambling, nope I never read the terms and conditions, now I'm not a fool. The max bet rule never applies to me because I am not a big better, however if I was I would make sure I 100% knew what my restrictions were before I deposited.

[Insomnia4]

Surely there should be a campaign by gamblers to inform everyone who uses online sites of these issues. Then things would change. When have you ever had these terms when you walk into a casino, never.

[cocopop3011]

Surely there should be a campaign by gamblers to inform everyone who uses online sites of these issues. Then things would change. When have you ever had these terms when you walk into a casino, never.

 

I agree that the max bet rule could certainly be made more clear to players when taking a bonus. Over the last few months we've had so many members here that have been caught out by this rule and yes it is easy for me to say "Read the terms and conditions". Do I think casinos will ever change this? Nope.

 

I'm afraid it is just a matter of reading those darn terms especially if you know you're going to be placing higher bets.

[sharpest12]

Of course PKR is a scam ignore those that work for gaming industry who claim its your fault for not reading terms and conditions.

 

Terms have to be within 1 click PKR are not.,   They are hidden behind hotspot on text on front page and then you have scoll to the bottom of another page to find them.  Terms breech consumer protection act 2015 

 

Things will only change if you complain to CMA they are conducting review.   I am afraid this site is biased towards casinos.

 

However PKR  they have gone bust 

[cocopop3011]

Of course PKR is a scam ignore those that work for gaming industry who claim its your fault for not reading terms and conditions.

 

Terms have to be within 1 click PKR are not.,   They are hidden behind hotspot on text on front page and then you have scoll to the bottom of another page to find them.  Terms breech consumer protection act 2015 

 

Things will only change if you complain to CMA they are conducting review.   I am afraid this site is biased towards casinos.

 

However PKR  they have gone bust 

 

Player breached terms end of.

 

If you think our site is biased then I have some advice for you - go elsewhere, you don't need us, we don't need you simple.

 

And if you wish to reply to my response, I highly suggest you read our forum rules first

[pinnit2015]

Of course PKR is a scam ignore those that work for gaming industry who claim its your fault for not reading terms and conditions.

 

Terms have to be within 1 click PKR are not.,   They are hidden behind hotspot on text on front page and then you have scoll to the bottom of another page to find them.  Terms breech consumer protection act 2015 

 

Things will only change if you complain to CMA they are conducting review.   I am afraid this site is biased towards casinos.

 

However PKR  they have gone bust 

 

It is your (us players') fault for not reading. You don't need a solicitor, nor a law degree, to understand 'bets above 10 euro will result in winnings being confiscated' means well....err...don't bet above 10 euro or you'll lose your winnings. If players can't be bothered reading terms then they take the consequences. AG allows players to talk about their experiences with casinos - good and bad - so little argument in how that is biased towards. Strange. All in all if you can't be bothered spending 10 minutes to read the terms, can't handle losing money then you really ought to give up gambling. It's not for you.  

[sharpest12]

You are you do not need to a solicitor to play on gaming sites.   Most are very reputable but i am afraid this one is not.   They have 2 sets of terms and conditions.  The main ones do not mention anything about max bets.   These terms are hidden under a hot spot so you can not find them.  Then if you do manage to find the page are hidden below the claim button at the bottom of the page.  Why!   If they felt that these terms were fair why not put them in main terms or on the front page.   Frankly I am astounded that a site like this is support this unscrupulous type of practise.   Surely you want gambling sites to be fair to customers and make all terms and conditions available to customers.  These type of practise hopefully will become illegal in the CMA report as it breeches consumer protection act 2015.

 

It gives all gambling sites a bad name.   Personally i would like this site to name and shame sites that use this type of practise of hiding terms and conditions .   

 

This site has now gone bust with lots of people owed a lot of money they will probably not see as they only had basic protection.      

[sharpest12]

I would like to point out that the pogg, .casinomeister.com   and many other gambling forums warn customers about this site and underhand practises regarding bonuses.  Shame this site does not!  Instead supports them.   But now they have gone bust lets hope people have read the terms and conditions!

[sharpest12]

insomina Although you wont get your money you can complain to 

This is the investigation by the cma to stop this practise it is illegal but is on grey list.   They want to make sure that gamblers stop getting ripped off with hidden terms that make winning achievable 

 

Still absolutely stunned that people think this kind of practise by gambling sites is acceptable!   i would accept  pinnit2015 point if the terms regarding deposits were in the main terms and conditions but they are not.   I know as I also was a victim of this scam after it was recommend on this site!

[sharpest12]

Forgot to mention cocopop3011  this site does not even allow you to refuse the bonus it is automatically added to your account.   When I won and they refuse to pay up they gave me back money but would not take off bonus so i could not withdraw it.   But please keep supporting sites like this!  

[cocopop3011]

In regards to all your previous posts sharpest12 we only had 4 complaints raised against the casino when they were in operation and anyways the casino is not in operation now anyway so isn't this argument a little pointless anyway?

 

I'm not sticking up for the casino if they had bad practises but neither can I agree with anything your saying since I can't check anything myself. We don't check every term and condition of the casino we have here, that's up to the player and I'm afraid the max bet rule is probably one the most common reasons people come here asking for help. 

 

And remember we can't please everyone dear, there's always going to be times when people aren't happy with the casinos we have, that's just the way it is, here and everywhere else!

[Afi4wins]

PKR reminds me of another casino, but using Playtech's platform...

City Tower Casino, if I'm not mistaken...

 

I had problems with this particular casino about 2 or 3 years ago. Every time I made a deposit, the bonus got credited in automatically, just as at PKR. When I requested for the bonus to be removed, the Live Chat host told me that he couldn't do it. All bonuses cannot be manually removed!

 

I then wrote in to the casino Support Team, asking for clarification. I was then informed that they only allow one of two options to play at their casino...to play with bonuses...or to play without any bonuses...and each player was required to make one choice only.

 

I argued that this requirement was never brought forward to any player before depositing, and not before registering either. As far as I can remember, there was no such clause in their T&C either when I signed up. I think it was a later addition.

 

On that note, I told them "go fly kite!" The choice should always be mine...to play with or without bonuses...and not stipulated by any casino as either one option only. That was a breach of players rights! I then closed my account permanently! The very same reason why I had earlier closed my account at their sister casino, City Club Casino, also a Playtech casino. 

 

I have never found another casino that has this ridiculous term in their T&C! 

[cocopop3011]

PKR reminds me of another casino, but using Playtech's platform...

City Tower Casino, if I'm not mistaken...

 

I had problems with this particular casino about 2 or 3 years ago. Every time I made a deposit, the bonus got credited in automatically, just as at PKR. When I requested for the bonus to be removed, the Live Chat host told me that he couldn't do it. All bonuses cannot be manually removed!

 

I then wrote in to the casino Support Team, asking for clarification. I was then informed that they only allow one of two options to play at their casino...to play with bonuses...or to play without any bonuses...and each player was required to make one choice only.

 

I argued that this requirement was never brought forward to any player before depositing, and not before registering either. As far as I can remember, there was no such clause in their T&C either when I signed up. I think it was a later addition.

 

On that note, I told them "go fly kite!" The choice should always be mine...to play with or without bonuses...and not stipulated by any casino as either one option only. That was a breach of players rights! I then closed my account permanently! The very same reason why I had earlier closed my account at their sister casino, City Club Casino, also a Playtech casino. 

 

I have never found another casino that has this ridiculous term in their T&C!  <_>

 

Thanks for a better explanation Afi.

 

My point still stands to sharpie though, even though I agree it is a ridiculous term we wouldn't not have any casino here just because of that term which is basically what Sharpie is accusing us of! ("keep supporting these casinos")

[Afi4wins]

Thanks for a better explanation Afi.

 

My point still stands to sharpie though, even though I agree it is a ridiculous term we wouldn't not have any casino here just because of that term which is basically what Sharpie is accusing us of! ("keep supporting these casinos")

 

I agree Sharon darling.

 

The point is...as in the case of that City Tower and City Club Casinos...how the heck did the Licensing Authority (Curacao, I think) allow such a blardy 'breaching a player's rights' term in the first place!

 

Any player has the right to accept or to refuse any bonus offers from a casino. If necessary the casino must remove the bonus if the player so request for it, and not forced it down the player's throat!

 

At least PKR allowed the bonus to be removed if so requested. Both City Tower and City Club would not! Don't know if this term is still in their T&C though.

 

Nonetheless, don't put the blame on Askgamblers for such things. Askgamblers have nothing to do with any casino's T&C. It is all up to the player to check them out themselves. If the casino is being unfair, then get Askgamblers to assist. Hehehe.