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Posted
Afi4wins
This post was recognized by Afi4wins!

a2706329 was awarded the badge 'New Member Points' and 100 points.

Delayed cryptocurrency withdrawals Bet-Football withholding funds with no clear explanation
I have been playing at Bet-Football (an Orbit Exchange partner) for about a month.
Until now, I had successfully completed several withdrawals, including amounts of a few thousand euros. The longest withdrawal previously took around 3 days, so I had no major concerns.
Currently, I have approximately €10,000 in my account. I submitted three cryptocurrency withdrawal requests:
€2,200 – pending for 7 days;
€2,000 – pending for 3 days;
€1,000 – pending for 2 day.
The oldest withdrawal has now been pending for several days without any explanation.
I contacted customer support multiple times. Every response has been almost identical. They keep telling me that there is a delay, that my withdrawal is "being processed," and that they are "waiting for updates." They cannot provide any reason for the delay or even an estimated processing time.
To be fair, they have confirmed that my withdrawals have not been rejected, but I still have no information about when I will actually receive my funds.
I have not been accused of violating any rules, my account has not been restricted, and no additional verification documents have been requested.
At this point, I am simply asking the operator to process my withdrawals or provide a clear explanation with a realistic timeframe.
I will update this review as soon as there is any progress, whether positive or negative.

Posted

@a2706329 Hi there and welcome to the forum.

Since the casino has not rejected your withdrawals, nor accused you of any breach of terms, therefore the best thing you can do now is to be patient and give them some more reasonable time. It may be a delaying tactic on their side, but that is a common thing with many casinos.

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